Breakfast was hot and had a reasonable variety of choices. The pool was clean and fresh, not overly Chlorine or chemical smelling.
ISSUE - We would use the DO Not Disturb sign in the morning while sleeping-in and getting ready. Our days often started later in the morning and we would vacate the room and remove the DND sign when leaving; 10:00 am, 11:00 am, 9:00 am. We would arrive back in the late evening and our room did not have housekeeping service. When calling the front desk, each time they would ask "did you have the DND sign on the door?" We explained that we did until we left for the day. The staff, including a housekeeper that was in the adjacent room and saw us leave, was "well we saw the sign and then just skipped the room for the day". Apparently, if you have the DND sign on the door at the time the housekeeper walks past, that is the decision for the entire day, regardless of when you remove the sign once you leave for the day. Morning manager upon check-out even sided with their policy of skipping the room for the day. I mentioned that their policy in the Guest-book indicates that for the safety of all guests, room will be checked daily, and that a call or follow-up should be done before closing for the day. Hopefully they will review and update the unwritten policy of skipping rooms.