One could have made so much more of this hotel. A great kitchen, a good location, a nice spa. But the bad service kills the pleasure. No-one to help us carry the bags to the room. Badly trained barkeeper and restricted choice of drinks. Restaurant personnel not at ease in languages other than Italian, unable to process more than one simple request at a time. Reception personnel not interested in our feedback, borderline arrogant. Also the hotel has some architectural issues (lack of noise isolation in the rooms, requirement to pass through the exterior in order to get to the spa).
Wait for new management before booking.