There was a permanent unpleasant mechanical noise of extractor fan somewhere in close vicinity to our room. The staff new about this problem, but for some reason only addressed this issue reluctantly when we pointed out to it.
TV control in our room didn’t work, the replacement one was broken as well.
2018年12月入住 1 晚
Disappointing staff and service
Would not stay there again
2018年10月入住 2 晚
Five minutes from beautiful beach.”
The staff at this hotel are trying extremely hard to ensure the comfort of guests. Once we found it (not at all easy if you don't know the area), we were warmly welcomed. A car is essential as the hotel is some distance away from the town centre. Dinner on our first night was excellent, though not a cheap option, the homemade bread was divine. There is room for improvement in some areas - our TV did not work properly and the aircon was erratic, also the grounds could have been made more attractive. Overall we were comfortable and there was masses of room. Ask for a sea view.
2018年1月入住 3 晚
Not as good as it could be.”
My wife & I stayed recently for three nights during the course of a driving holiday from Cape Town to port Elizbeth. The hotel is set in a stunning location overlooking Robberg Bay, with its sandy beach, but is some distance from the centre of Plettenburg Bay. Unless you want to eat evening meals in the hotel (which we didn't) you will need your own transport to travel into town where there are a number of excellent restaurants. We had booked a double room in the Cottage Pie section of the establishment but ended up upgrading to a far nicer, modern and spacious room in the Robberg block. While the Cottage Pie room was well presented, that section is older and tired in appearance. The room overlooked one of the pools so there was a lack of privacy, and we were not reassured by the fact the air conditioning had been repaired.
Our initial greeting and welcome by reception staff was very good, and the staff member acted on our reservations about the original room, and helped.
2018年1月入住 2 晚
No hot water / poor reaction from staff”
We stayed two nights here , fantastic location next to the beach room B5. The first evening there was no hot water in our room - luke warm at best . Next morning it was stone cold so I reported it to the man on reception who said he would tell "maintenance ". No offer to use another room.
At lunch time no improvement/ I returned to the desk and was again told that "maintainance" were investigating.
That evening I got the manager involved and we were allowed to bath and shower in another room . We went out for dinner when we returned the hot water was back on and a bottle of champagne had arrived as compensation.
Next morning is was raining heavily and there was no electricity from the sockets / no cup of tea then .
All in all poor valufor money.
Swimming pool area is small.
2017年6月入住 1 晚
A beautiful place.”
We loved our short stay, and looking back wish we had booked more nights here. The room was lovely, we were made to feel very welcome and enjoyed the great food and wine. Parking is secure and we felt very safe. The setting is stunning and we really want to come back again for a longer stay.
2017年5月入住 2 晚
Excellent lodge on the beach”
Helpful friendly staff; the best breakfast and huge spacious rooms.
2017年3月入住 1 晚
Great place, great staff
2017年2月入住 4 晚
The value for money ratio isn't ok. ”
I had no hangers in the cupboard, the bedside lamps were not connected to the electricity and only one could be connected anyway. I had only one chair in the room, for a couple that means only one can sit. And other details also missing. For the price of over 3.000 ZAR /night this is not good enough.
2016年12月入住 1 晚
Great location, perfect for adults”
Wonderful staff, views, and accomodation as such. Great and beautiful location.. Would be happy to come back. Would not bring kids, to much climbing stairs and though one of the greatest beaches sometimes rough waves and also very sharp mussels on the beach. Make sure to bring sneakers and sunscreen and take the challenging hike on Robberg - so worth the effort!
2016年12月入住 4 晚
Location is fantastic, staff friendly and rooms well kept.
2016年12月入住 2 晚
Spacious, clean, friendly and helpful staff, excellent breakfasts. Seaview is beatififul.”
Nothing to add except shaded parking would be nice!
2016年7月入住 1 晚
Great service, good dinner, good location”
Room big and comfy bed. There was aircon with heating mode, which was great for the cold weather. Two bathrooms, one with a bathtub and another with a shower. Shower needs a better showerhead but this is a minor detail.
Room had a very odd thing: In the middle of the spartan furnished lounge there were a few sofa chairs, and then a table right in the middle - with a microwave plopped on top of it. We could not work out if this was meant to be a work of art - were you meant to put your items in there and then sit and watch the microwave for entertainment?
Dinner and breakfast was a bit limited in the sense that you are given 3 options to choose from, for breakfast you could not just pick items and compose your own. Same with dinner, which however was amazing - had a fish dish which was perfectly cooked. The chocolate fondant for dessert was a bit odd, maybe not cooked enough?
I like the fact you can have a 3-course dinner, for a set R300 price - very helpful when you have been on a long drive and very time-saving - no need to go out looking for somewhere to get dinner.
TV was of a decent size, good DSTV channel selection.
Parking was secure, but not covered. Location good, easy to find - but roads were bumpy.
Very good service - friendly and helpful welcome.
Dealing with Lion Roars hotels (for central booking) was easy and they were very helpful and made sure everything went smoothly with the stay.
2016年4月入住 1 晚
A great place to stay”
We were so impressed by the venue, the staff, the location and the excellent standard offered by the Robberg. Well done to all.
2015年11月入住 2 晚
Well-located modern hotel”
Location, friendly staff
Had pleasant ground floor room with access to beach. No lunch dinner or restaurant (but good breakfast.Within few minutes drive of central Plet.
2015年8月入住 3 晚
Weekend Business break-away!”
Staff, Room, Food
2015年1月入住 3 晚
Brekkie, position & quietness
2014年11月入住 1 晚
Lovely little boutique lodge.”
The view, the view, the view.
Beautiful. Beds can be switched to a queen size instead of two singles put together.
2014年10月入住 2 晚
Beautiful boutique hotel”
Location, view and service
I was amazed at how beautiful this hotel was and was very pleased I booked to stay there. Yes, you would need a car in order to stay there because it is not in town and away from public transport. The view from my room was incredible and the breakfast was Great with bread freshly baked on the premises. The only downside was that I could not get a wifi connection at all in my room and the walls of the room were thin as I could hear the conversations next door and I value privacy.
The staff was friendly and the service was really excellent.
2014年9月入住 2 晚
Robberg Beach Lodge”
closeness to beach, helpful staff
Small issue with breakfast. Piping hot coffee was not, just standard filtered coffee so it could be improved. Also ordered eggs and bacon - just one small piece given- but nicely cooked.