Very nice room,with everything you need.
Some of the cutlery and crockery were not washed,still had food stuck.
The floor was not cleaned properly, the bathroom door had coffee splashes and dirt on it. The toiletpaper roll has been used three quarters.
Apart from that it is a very nice room. Service from reception staff was excellent. But the cleaning staff knocked to clean the room just after eight in the morning.
2018年8月入住 2 晚
On reservation I paid with my credit card, yet on checkout I was asked to pay. No refund yet”
I am still waiting for my refund
2018年5月入住 3 晚
Customers smoked, drank and made a noise in the passage just outside my room for 2 nights. The smoke fumes entered my room. The combination of the noise and fumes disturbed my sleep.
2017年1月入住 1 晚
Weekend getaway ”
My wife and I had a pleasant experience at Ruslamere, neat and spacious accommodation plus the facilities are excellent. We were greeted by friendly staff on arrival and enjoyed the buffet breakfast. Will definitely visit again.
2015年9月入住 2 晚
Booking at Ruslamere”
Friendliness of staff, location, comfort of bed
To make the booking via Agoda was a disaster. The "hotelscombined" website is very confusing, advertising "breakfast included", but when I received the voucher it stated "no breakfast - room only". Ruslamere told me they didn't do the booking, they can't help me. Agoda told me they can't help me, I must phone the office in Singapoer!!! I had to phone several times to sort this out, at last Ruslamere gave us complimentary breakfast. That gave our whole weekend, which was suppose to be a special breakaway for me and my husband a negative feeling. I was on the point to cancel the whole weekend. Ruslamere's website is outdated. On the website the Spa's menu, operating hours & rates are outdated. We wanted to book a massage, the web stated they are open till 20h00, to our disappointment, that hours do not apply anymore. The rates also not applicable!! VERY DISAPPOINTING!! On Sunday morning the cleaning staff were shouting from very early. When we got to the restaurant for our breakfast, some maintenance people were cutting down a tree - some of the huge branches fell onto the restaurant's roof!!! What a noise & disturbance to start your Sunday with!!! Don't think we will ever stay at Ruslamere again.
2015年5月入住 2 晚
Not happy with Agoda invoicing”
Stay was pleasant, however the hotel is slow to (like have yet to) refund due to their admin mistake and double billing.
開放式客房 - 自理膳食
2015年2月入住 3 晚
Lovely stay in Dubranville”
Friendly staff, good location and clean room
We had a lovely stay - the rooms are spacious and clean. I would stay there again when I return to Durbanville.