I stayed in this hotel 40 years ago and was somewhat in a nostalgic mood to see if it had lost it's charm. Not only was I not disappointed but I was pleasantly surprised that in some respects it was better than my memories. My primary reason for this accolade was because the staff at the hotel was exceptional. From the doormen to the reception and the management it can only be stated that they were collectively 'more than a touch of class'.
2017年8月入住 2 晚
Good location, but noisy outside at Saturday night until 4am.
Difficult to lock windows. Difficult to turn off A/C. The facilities are old.
Staff service was good, particularly calling a doctor for our son who had a serious stomachache.
Room charge in pre-checkout document was in KES, but billed in USD at checkout. KES is better for our currency, but I didn't have much time to talk about this because of our flight approaching. Selection of currency should be by the guest, not by the hotel.
2016年8月入住 4 晚
Over booking even payment in advance required”
I paid one night room charge in advance and checked availability and got confirmation through the Agoda. Even though when we checked in, front person shamelessly told us fully booked and predecessor occupant did not move, so please shift t other Sarova hotel. I lost my face to colleagues. Never stay there,
2016年6月入住 1 晚
Expensive and a bit unfriendly staff in reception ”
If it was not for the fact that people feel Safe at anything named Sarova, I doubt many would choose this hotel. It is too expensive for what you get. And good services is not constituted by that slightly arrogant attitude some of the staff seems to think they are entitled to. Good gym.
2016年5月入住 1 晚
Classic historic hotel hits the spot”
My first time. Always wanted to stay there due to the historical significance. I used the airport transfer which was greatly appreciated, and very efficient. They picked me up in a Mercedes sedan! 30 dollars. Bargain compared to chancing a taxi or other dodgy. The hotel is very nice. Rooms have been updated recently, but still maintain the historic feel. Room was large and comfortable. Staff is fantastic. Nothing is too much trouble. The only challenge is the central business district is not so safe anymore, so you can not go for an evening stroll. But they have a gym... Thorn Tree Cafe is great, also historic. This was Hemingway's hangout. Give it a try!
2016年4月入住 3 晚
One of the best hotels I've stayed”
Perfect hotel for all sorts of travellers with amazing service from all staff. The decor, ambiance and history of the hotel will make you smile.
2016年3月入住 2 晚
Standards have dropped”
Location, size of room,
This is not a five star hotel that knows how to treat it customers well. I have been going here for 10 years and standards have dropped, so much that I will be going to another hotel next week. Security is important but to consistently search people every time you come into the hotel, even if you have gone 200 yards down the road to get a paper is ridiculous. Especially as they don't search members of staff, most incidents they are trying to prevent are often committed by those who work for them. The food at breakfast was ok, but no bananas and a lot of the hot buffet was cold.
They were doing renovations but we were not told that, so after going for a swim or using the gym there was nowhere to shower. They gym machine are getting old and especially the cycle needs replacing.
It is in a good location, nearer to all the shops and businesses
2016年3月入住 1 晚
Location, gym, history
The hotel is in a good location. The rooms are a good size. The wi-if is very slow and you have to keep logging in, not what I would expect for a 5 star hotel. The food is good but very expensive and they add service charges for food and drink, even within the same meal. The gym and swimming pool are are very good and clean.
2016年2月入住 2 晚
Not five star service but OK for some nights.”
All in all I had a good stay but this is not a five star hotel internationally. Needs to lift itself a bit to get there. Food in Thai restaurant was decent. The rest of the food was mediocre at best. Some of the staff are fantastic and others lack professionalism. It is not about a fancy dialect, but rather about providing actual service that matters to the guests. Skip the ego trip and get down to business. But all in all not a bad hotel. Good gym. Would visit again.
2015年11月入住 1 晚
I wouldn't stay anywhere else.”
The staff are exceptionally friendly and professional. Excellent gym classes, and the hotels intimacy and old world charm make it feel very homely.
I've stayed at the Stanley 3 times now and never been disappointed.
2015年9月入住 1 晚
A night at New Stanley hotel Nairobi ”
Thai Restaurant ,breakfast & concierge
Great,the Thai restaurant was great, The bedroom was beautiful however they need to put a bit softer mattress as it was a bit too Hard!