Thank you very much for sharing you feedback regarding your recent stay at Shama Sukhumvit Bangkok.
We have noted each point you have raised and would like to apologize for an experience with left you overall dissatisfied especially the cleanliness issued, we will try our best to adjust and improve our service to ensure every guest’s satisfaction.
Once again, thank you very much for your comments. This valuable feedback will help us improve our products and services to meet great guest expectations. We are looking forward to an opportunity to welcome you back to our hotel.