立即預訂:西安香格里拉大酒店

西安香格里拉大酒店 (Shangri-la Hotel Xian)評價

激讚
目前有 88 條評價聽聽住客真心話
8.1
/
10

Reviews of 西安香格里拉大酒店 (Shangri-la Hotel Xian)評價 from real guests

真實驗證評價 | 資料來源: Agoda
來自Agoda用戶(共88條)來自Booking.com用戶(共131條)
8.1
/
10
激讚
清潔度8.6
設施7.4
位置7.8
客房質素及舒適度8.8
服務質素8.4
性價比7.6
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全部評價 (88)
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顯示 60 份已驗證評價
8.3
激讚
zhao,來自中國
帶幼兒的家庭旅客
城景豪華房
2009年10月入住 5 晚

古都中的优雅地”

超一流的服务 员工非常友善。房间宽敞,雅致。
离老城区比较远,在西安这个出租车比较难叫的地方,尤其在高峰时间,回酒店是件很痛苦的事情。

在古都的旅行中,住宿在这里,乱中取静,会有很雅致的感觉,酒店后有一个很不错的花园,是散步的好去处。员工的友善让我留下很深的印象。

2009年10月12日評價
9.2
屈機
Sandy,來自中國
夫婦/情侶旅客
城景豪華房
2019年2月入住 1 晚

A little bit of spoiling goes a long way”

We decided to visit the Shangri-La for a short stay cation during ourChinese New Year break! What a treat, in fact the luxurious experience was quite over whelming! I loved it and can't wait to go back again.

2019年2月11日評價
7.2
超好
John,來自香港
帶幼兒的家庭旅客
花園豪華房
2018年2月入住 2 晚

Staff is nice and helpful ”

Food quality and taste definitely need improvement if it wants to become an international hotel with a prestigious brand name.

2018年2月23日評價
8.4
激讚
TITKHUEN,來自新加坡
獨遊旅客
城景豪華房
2017年8月入住 1 晚

激讚”

Located on the South side of the city where all the new developments are. You can expect the same service quality from all Shangrila hotels

2017年9月9日評價
9.6
屈機
k,來自新加坡
商務旅客
城景豪華房
2016年12月入住 4 晚

Excellent choice”

Great service by all staff especially housekeeping. Room was very clean and water pressure was strong. Wide variety for breakfast...japanese, local and western, especially liked the freshly juiced carrot and celery.

2016年12月18日評價
8.4
激讚
YEE,來自馬來西亞
帶大齡兒童的家庭旅客
城景豪華房
2016年10月入住 2 晚

Great environment and scenery!!”

Will come again, value for money!

2016年10月18日評價
6.8
不錯
tham,來自馬來西亞
商務旅客
城景豪華房
2016年7月入住 2 晚

*”

*

2016年8月22日評價
8.8
激讚
Shelley,來自澳洲
帶大齡兒童的家庭旅客
城景豪華房
2016年5月入住 2 晚

Weekend in Xi'an ”

Great food, comfortable bed for tired body after being out all day seeing the sights, beautiful hotel

2016年5月23日評價
6.0
sungjong,來自韓國
商務旅客
花園豪華房
2016年1月入住 2 晚

Ridiculous arrangement”

I booked a few days ago and arrived there in the evening. But, so absurd thing happened. Suddenly, the staffs in the reception seemed quite busy and puzzled and I felt that something was going wrong. The manager came to me and told me that it's overbooked and arranged me at massage room?!. Terrible night. I couldn't even turn off the soothing massage background music. Very badly surprised.

2016年4月21日評價
6.7
不錯
Alberto,來自美國
帶大齡兒童的家庭旅客
Horison Club房
2015年10月入住 2 晚

Not so great of an arrival”

The executive lounge, the staff in the lounge

I arrived at 7:30 pm only to be told that my room was not ready and that it would not be ready until at least 9 pm. Check-In time is 2 pm. They kept asking when I made the booking (I had made it 3 weeks prior) and saying they were really full. They didn't offer an upgrade just changed me to a room that I had not requested - a single king bed even though it was me and my 2 kids. I had booked an Executive Lounge room floor, but they ended up moving me down to a lower floor so that we could get settled for the night. The rest of the stay was average with the exception of the Executive Lounge - the staff there was fantastic and what you would expect from a Shangri-La! Truly lovely. If my recommendation were based on our arrival, I would not recommend the hotel to my friends or family. The hotel did next to nothing to make the check-in process smoother. This is in stark contrast with the Hilton in Beijing - where we had just come from. I believe that hotel may have been overbooked, but they immediately upgraded us to a suite, no waiting around, nothing. They followed up with phone calls and an email - I would go back there and stay in a heartbeat and recommend it as well. Not Shangri-La Xian.

2015年10月28日評價
10.0
屈機
Cynthia,來自台灣
帶幼兒的家庭旅客
花園豪華房
2015年7月入住 2 晚

A superb place to stay”

staff, hotel facilities, food

Our plane landed late at night, but we were greeted by friendly staff at the airport. In fact, when I contacted the concierge desk prior to the trip, the staff member was very helpful to arrange the airport transportation. That seemed to have set the tone for the entire stay at the hotel -- a wonderful place with well-trained staff. Would definitely want to go back.

2015年8月5日評價
8.0
激讚
Shuang,來自新西蘭
商務旅客
城景豪華房
2015年3月入住 2 晚

Nice room and good location”

Room service, food and room size
2015年3月23日評價
8.0
激讚
Jose,來自澳洲
帶大齡兒童的家庭旅客
城景豪華房
2014年10月入住 5 晚

Fantastic hotel but far from the city centre”

Luxury, swimming pool staff friendliness and efficiency

As any other Shangri-la I have stayed before this one is very good. The location is very far from the city center and given the incredibly difficulty of getting a taxi in Xian this is a big inconvenience. They will arrange for a taxi to take you to the city but the return is another matter. Some nights it took us 30-40 minutes to find a taxi that (1) would stop and (2) would be willing to take us. After a whole day exploring and with tired kids, this is not a good end of the day. I do need to emphasize the efficiency of the the staff. Specially the chief concierge is an absolute gem. I was waiting for important documents to be delivered by FEDEX and he organized everything for me and when they arrived went personally looking for me to deliver them. When we needed to go to the airport, he organized a private transportation since we were carrying a lot of luggage and taxis sometimes refuse to carry big suitcases. I had not asked for that but I surely appreciated his concern and thoughtfulness of solving our problem even before it presented itself. Most appreciated!!

2014年12月28日評價
8.3
激讚
yeow,來自馬來西亞
獨遊旅客
城景豪華房
2014年9月入住 3 晚

comfort hotel”

staff,cleaness,food
2014年9月17日評價
6.0
Gavin,來自新加坡
商務旅客
城景豪華房
2014年4月入住 2 晚

good”

location

good

2014年7月8日評價
8.0
激讚
paul,來自英國
商務旅客
Horison Club房
2014年1月入住 4 晚

Best hotel in town”

location, best hotel in town, cleanliness

This definitely is the best hotel in town. However, the town doesn't offer much choice. It is difficult to stay in Xian, because as a Caucasian, most taxi drivers will not stop for me. It can be difficult to get a taxi from the airport, so I suggest taking a bus to get into town. Great noodle store around the corner.

2014年6月20日評價
9.7
屈機
Peter,來自英國
團隊旅客
城景豪華房
2014年4月入住 1 晚

pleasant and friendly ”

Lobby area, rooms spa

Excellent

2014年4月23日評價
9.0
屈機
Ove,來自挪威
商務旅客
城景豪華房
2014年2月入住 2 晚

Good hotel”

Service, design, room

Good hotel, room was a bit smaller than expected, and it was a bit cold inside, but worked ok. The location is not optimal for going to see the attractions and city center however. Good staff and good service.

2014年3月12日評價
8.7
激讚
Mandy,來自英國
夫婦/情侶旅客
城景豪華房
2013年9月入住 2 晚

Excellent business hotel”

Comfort of room, concierge, breakfast

Excellent assistance from Mike Cheng - a first rate concierge who helped us with challenges and ordinary requests with great personality and always with a smile!

2013年9月20日評價
6.0
paul,來自英國
商務旅客
城景豪華房
2013年4月入住 3 晚

good location”

clean hand centrally located hotel

Good hotel in the heart of Xian, clean and confortable if slightly overpriced. Getting a taxi not easy in Xian so allow extra time.

2013年4月29日評價
8.0
激讚
Camille,來自菲律賓
夫婦/情侶旅客
城景豪華房
2013年3月入住 3 晚

The dim sum buffet was awesome! Best in the world!”

Food, Near the shopping mall, accommodating staff
2013年4月2日評價
9.7
屈機
Donna,來自美國
帶大齡兒童的家庭旅客
城景豪華房
2012年10月入住 2 晚

Grand hotel with extremely outstanding service.”

Incredible caring and helpful staff.

cannot say enough about the amazing assistance given to my husband when he needed medical care in the middle of the night. they were simply outstanding. kudos to the beautiful xi'an shangri-la.

2012年11月28日評價
9.3
屈機
YAQ,來自中國
商務旅客
城景豪華房
2012年11月入住 1 晚

Excellent Service”

Clean

It is a very good hotel in Xian, is the best hotel in xian

2012年11月26日評價
9.7
屈機
Donna,來自美國
帶大齡兒童的家庭旅客
城景豪華房
2012年10月入住 2 晚

Extremely customer focused 5 star hotel.”

Hotel staff willing to go far beyond the call of duty.

While staying at the Shangri-La in Xi'an, my husband ended up needing fluids after a kidney stone attack. The night manager and the concierge ended up going with us to the hospital and were able to help us get the treatment he needed in a very efficient and expediant manner. Something we could not have accomplished on our own at all. They even had the hotel deliver water and food to us. Unbelievable service!

2012年11月12日評價
9.7
屈機
Sonia,來自美國
團隊旅客
城景豪華房
2011年12月入住 2 晚

Great hotel. Staff were very friendly.”

service and efficiency

This was my second time in the Shangri-La and I loved staying there. This is a great hotel.

2011年12月31日評價
8.3
激讚
alex,來自香港
獨遊旅客
城景豪華房
2011年12月入住 2 晚

Great hotel, but pricy”

good services, nice bed

The service, food and facilities are within expectation. The room is a bit too small when compared with the other Shangri-La in Xian. It would be good if razor is provided. Location is not bad, but you need to walk a bit further to the shopping areas. It has the city view and a couple of good restaurants nearby. Overall, it is a nice hotel.

2011年12月30日評價
9.0
屈機
Drew,來自美國
商務旅客
城景豪華房
2011年12月入住 2 晚

great stay overall”

comfort, staff, exercise facilities

The hotel is located in a relatively new district of the city, but not so far away from the old city and major tourist attractions. Another major advantage is that it is towards the south of the city, meaning that it's a quicker drive to the airport and out of the city to the Terra Cotta Warriors. The staff were very friendly and helpful with our stay. The rooms are spacious and comfortable, though there is not much of a view, given where the hotel is. The exercise facilities are excellent, with a full array and a very nice sauna room and hot tub. The breakfast buffet offerings leave some to be desired, but there's enough to eat in the city anyway. Overall a very comfortable stay.

2011年12月7日評價
10.0
屈機
michael,來自英國
夫婦/情侶旅客
城景豪華房
2011年11月入住 8 晚

Fantastic hotel in Xi'an”

Luxurious, great gym and swimming pool, great restaurants

had a great time, would be hard to improve on the hotel and the quality of service, will look for shangri-la hotels wherever we go on trips.

2011年11月27日評價
9.0
屈機
Liz,來自南非
獨遊旅客
城景豪華房
2011年10月入住 2 晚

Great Hotel with true 5 star service”

Beautiful rooms, great atmosphere and excellent facilities

Beautiful hotel with professional, friendly service.

2011年10月12日評價
6.3
不錯
Priya,來自英國
夫婦/情侶旅客
城景豪華房
2011年5月入住 1 晚

Ok location - ok service”

Western hotel - good level of spoken English. great buffet in Yi Cafe.

Compared to our stay in Beijing, this did not live up to 5* standards - more a 4*. For quite a new hotel,

2011年5月9日評價
9.7
屈機
Susan,來自英國
夫婦/情侶旅客
城景豪華房
2011年2月入住 2 晚

Very smart hotel, first rate service”

Very well appointed. Free use of the business centre for accessing internet.

Through the hotel we booked an airport pick-up with a car and driver which was much more expensive than taking a taxi, but worth every penny to be greeted by the smiling face of a hotel meeter and greeter and to be handed over to the driver. At the hotel we were greeted at the door by name and taken straight to our room with no check-in procedure. That was all taken care of for us. The hotel is superb and a good base to visit the Terracotta Warriors and a few places in Xian itself. The atmosphere in February was extremely polluted though as it was very still and dry weather.

2011年3月7日評價
9.7
屈機
Dong,來自澳洲
商務旅客
城景豪華房
2010年10月入住 3 晚

Great hotel in Xi'an”

Hotel interiors are very grand, services are excellent, room facilities are new and comfortable

Hotel staff went out their way to accommodate my request - I was short of cash and the hotel ATM was out of order. The lobby manager offered me cash in advance with my credit card which was a privilege only to hotel club member.

2010年11月2日評價
8.0
激讚
Helen,來自加拿大
商務旅客
城景豪華房
2010年6月入住 2 晚

Shangri-La Hotel”

close to my client, comfortable, good for business traveller
staff friendliness

To be expected, the rooms are nicely decorated and comfortable as is normally the case with Shangi-La hotels. For a business traveller, the hotel facilities were able to meet my needs. For a tourist here fore pleasure, this may not be the best location as it is not in "old" Xi'an which requires further travel by car. In addition, althoug the staff were polite, I did not feel as welcome as compared to other staff from other 5 star hotels.

2010年6月28日評價
9.3
屈機
Silvio,來自瑞士
獨遊旅客
城景豪華房
2009年11月入住 7 晚

Excellent Hotel”

Very friendly and helpful staff. Everything is luxurious.
The location is not not the best (far away from the center)
2009年11月17日評價
8.3
激讚
Brian,來自澳洲
團隊旅客
城景豪華房
2009年9月入住 3 晚

Superb Hotel”

Super Staff, attention to detail
None

From the minute we arrived we loved this hotel. We had been told that it was out of the centre of things but we did not find this an issue. After spending our days sightseeing it was wonderful to return to the luxury of this hotel and each night we really enjoyed the superb buffet dinner

2009年10月2日評價
6.4
不錯
YAMAMOTO,來自美國
商務旅客
城景豪華房
2018年5月入住 1 晚

不錯”

Staff training should be improved as there are many staff who are not attentive to the guests demands. Elevator system works too slow. Are you limiting the use of elevators to just a 2 or 3 units? TOTO toilet in bathroom do not have enough water to flush everything! You should make a airport pick up and hotel bus to the airport as an additional service. There are many things I scan point out for improvement.

2018年5月15日評價
7.7
超好
Takafumi,來自日本
獨遊旅客
花園豪華房
2013年12月入住 1 晚

まあまあかな”

清潔さ、豪華さ、スタッフ対応の良さ

ちょっと場所が悪いのが残念。でも、部屋はきれい。もちろん悪くない。ただ、料金と比較するとどうだろうか。

2014年5月6日評價
6.4
不錯
sungki,來自韓國
獨遊旅客
花園豪華房
2018年8月入住 1 晚

시안 샹그릴라호텔”

가격대비 5성급 치고는 장점보다단점이 많다 아침조식빼고는 특별이 없다 중국식 호텔

2018年8月27日評價
4.3
lee,來自中國
獨遊旅客
城景豪華房
2014年7月入住 2 晚

인터넷 사진과 실물의 차이로 인한 고객 기만”

장점없음. 인터넷 사진과 실제의 모습이 완전히 다름, 고객을 속이는 행위이며, 따라서 숙박비의 일부를 돌려줘야 한다고 생각함.

시설낡음,사진과 실물이 완전 다름 예)호텔앞에 호수 없음.

2014年9月11日評價
7.7
超好
Uwe,來自德國
夫婦/情侶旅客
城景豪華房
2013年10月入住 2 晚

Alte Stadt im modernen Glanz”

Lage, Zimmer, Abendessen

Kein Vergleich im dem Shangri-La in Hongkong, wo wir 1 Woche vorher waren.

2013年10月26日評價