The cleanliness of the bed was poor. The blood marks (yellow marks after cleaning were showed) and hair were underneath the top bed sheet, you could clearly saw, so disgusting. The service of staff was good and polite, the spa therapist was unprofessional, she made a extremely noise of cleansing stone and container inside the room after treatment, how come? How come the cleaning job could happened in front of guest and disturbed the another guest on the other bed? Furthermore, it disturbed me while i was not completed my treatment. Anyway, all staff was polite, the room upgrade and complimentary breakfast were offered, but i refused. 清潔度非常差， 床單上可明顯看到下層床墊有血漬(清洗過後的黃色漬) 及頭髮， 極度嘔心。各部門服務態度好，但美容師不專業， 美容師在理療房内清洗温石及器皿發出極度嘈吵的聲音，為什麼要做客人房內及客人面前清洗事後用具？還有，嚴重影響旁邊沒完成項目的我。 所有同事的服務態度很好， 提供免費升級房間及免費早餐，但我拒絕了。
Thank you for taking your valuable time sharing your feedback with us. We regret to learn that this visit didn’t meet your expectations. We take every guests' comment seriously and improvement has been made immediately.Thank you again for giving us an opportunity to deliver better experiences to all our precious guests. We look forward to welcoming you back again and see our improvement when you visit in the near future.