鄭州索菲特國際飯店位於金水區區，是旅客住宿的熱門之選。 這間5星級酒店距離機場僅有40 km的路程，交通方便。 住宿位置優越，方便客人們前往市區內的熱門景點。
在這間舒適的鄭州酒店享受無與倫比的服務和設施。 24小時送餐服務, 所有房間免費 Wi-Fi, 24 小時前台, 無障礙設施, 停車場等設施一應俱全，滿足不同住客所需。
走進240間漂亮客房之一，享受部分客房提供的平面電視, 無線網絡, 禁煙房, 空調, 暖氣等設施，將整天的煩惱與壓力拋諸腦後。 在酒店內可找到健身中心/健身設施, 桑拿, 室內游泳池, Spa, 按摩等多種精彩的娛樂設施。 不管您是來鄭州出差還是旅遊，鄭州索菲特國際飯店都能讓您對入住期間的體驗再三回味。
嬰兒由 0 至 2 歲 [包括 2 歲]
小童由 3 至 11 歲 [包括 11 歲]
Dear guest, Thank you for your feedback. We look forward to welcoming you again! Best regards, Samantha Yu General Manager
此飯店給人舒適, 整潔的感受, 且服務人員態度良好! 飯店位置離市中心非常近, 交通便利! 且在agoda訂房的價錢很合理, 因此下次仍會選擇此飯店!!
整潔, 舒適, 服務人員態度良好, 價錢合理, 且距離市中心非常近! 下次來玩, 也還是會選擇下塌此飯店!
带不到两岁的孩子 住好一点的酒店 而且郑州的索菲特非常便宜。交通比较方便，酒店的自助晚餐也不贵，一贯索菲特的装饰风格
性价比不高，酒店稍显陈旧， 早餐不怎么样，就国际五星级酒店而言， 有待改进！
Really great staff!”
We really felt welcome at the Sofitel Zhengzhou. Staff were super friendly and helpful. Will return!
Dear William, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcoming you again. Sincerely, Samantha Yu General Manager
A good hotel”
This is a relatively older 5 star hotel in Zhengzhou. The location is good walking distance to metro stations. The hotel rooms are acceptably comfortable.
Dear Yanhua, Thank you for your detailed feedback.. We look forward to welcoming you again! Best regards, Samantha Yu General Manager
Air Conditioning Policy Unacceptable”
This hotel has a rule. If weather temperature is less than 30 degrees, the central air conditioning in the room is turned off. They offer us a fan which is noisy and useless. They finally offer us a room that has less heat from the sun which is ok. Breakfast place, spread is not ok. Not international enough. Saw the waitress use the napkin for diners to wipe the floor while we eat. Complete loss of appetite.
Dear Lena, Thank you for taking the time to write a review. Even though it is not pleasant to read, we feel it must have been even more unpleasant for you to experience. For this we would like to apologize sincerely to you. As a matter of fact, we are aware of some problems regarding cold air-conditioning. We've been upgrading it recently, but it seems some rooms remain obviously too hot. We are still fixing it at the moment and are confident it will be alright very soon next week. But regarding the waitress using the napkin to wipe the floor... All I can say is I'm truly shocked to read that. We definitely have to conduct more training and supervision on some areas of our hotel. We hope to have the chance to welcome you again in the future, also to change your opinion better on our hotel quality and services. And thanks to you, we know exactly where to perform the changes. With our kindest regards, Samantha Yu General Manager
Felt like being cheated”
Firstly the Toilet smell like sewage leaks...... Secondly, the hotel did not make it clear that there is a RM58 charge for watching TV movies. Do not expect Sofitel brand name will do such things........ using fine prints to make additional income. It is not the amounts that matters, just felt being cheated. Shame and disappointed with the hotel management. But the Hotel Staff are very good.
Dear POH, Thank you for your feedback. We've been deep-cleaning our sewage system recently, and some floors were affected by some bad smell in the bathroom. This was a temporary problem. Please kindly receive our sincerest apologies for the inconvenience. Regarding the TV-movie charges, the prices could be found on the screen TV menu directly, written in Chinese and English (as well as inside the room directory located in the room's desk). Probably it wasn't looking obvious enough to you. Sorry for that as well. We will try to make those optional charges appear bigger if we can. About the prints charges: Actually these are always existing in every hotel brands, in every country. Luxury hotels that offer 'Business Center services' must cover (at least partly) the high costs of such an additional department. We are sincerely sorry if you're feeling cheated by the copy/print rates, but this is indeed generally accepted in the hotel industry. Best regards, Samantha Yu Ge
Nice and recommended! ”
Room is spacious and well maintained. Heater may be a little too hot which can be improved with some cold air in, had to leave the window open to counter that. Staff are very nice and helpful, ensure that you get the best services. Highly recommended.
Dear Wendy, Thank you for sharing your comments about your stay! We have duly taken note of your comment regarding the room temperature and will work on solving this issue. We look forward to welcoming you again in Zhengzhou and wish you a Happy New Year 2018! Best regards, Samantha Yu General Manager
Room, vip club and restaurent perfect, spa and swimming pool awful. ”
Check-in perfect: We arrived one day before at Zhengzhou, the staff takes care of our bagagges and the next day our room was ready very early. No information about club access privileges was provided. You needto find this information in Booking or Agoda. Room perfect: Very nice room, perfectly clean. The housekeeping service clean our room two times during our stay. Point to improve : To have a coffe maker. Maybe the room light are a little dark. Swimming pool and spa horrible: In general the state of this area is not agree wirh the rest of the hotel. A renovation is needed. The spa was out of service and the swimming pool was cold. Club access privileges very good but difficult to find the description of your privileges: The staff doesn't know well the privileges. Particullary about "Le gouter". The timetable provided by email isn't good and "Le gouter" wasn't included. Some services are difficult to discover , you need to read all the documentation in your room. For example, bath foam is available without charge but you need to ask. It't easier to leave one bath foam directly in the bathroom. We ask for the wellcome fruit plate to club access front desk. After one hour without news, we call to main front desk. Speaking with three different personnes and no one was able to undestand us ("do you want a taxi?", "do you want to extend your stay?", "you need to pay one more night if you want to leave tomorrow...."). Finally we speak with the manager (european) and he take care of us and make interface with chinese staff. Finally we receive our fruit plate 2 hours later our first call. In general the level of english of the staff is not very good. The members of bagagge service were very useful and proactive and they have a very good english. Food very good but bakery could be improved: The set of cakes included in "Le gouter" are great. During the happy hour, the white wine are no refrigerated. The breakfast in main restaurent is very good (good y
Dear Felipe,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager
As expected from Sofitel, nice with all the facilities needed.”
Good location with nice quiet surrounding.
Dear Tom,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager
Absolutely the best”
Had an amazing stay at this hotel. The room was excellent, the staff are a credit to the hotel, position is good with a beautiful lake in a park very nearby. Will definately be staying here again.
Dear Stephen, Thank you for such and incredible 5 star review. You put smiles on all of our faces. I am so happy we were able to help create some wonderful memories for you. From reading your review I can see you are pretty incredible as well. Thank you for recommending us to all the travelers. I hope they take your advice and stay with us as well. We can't wait to welcome you back again. Samantha Yu, General Manager
This was a great hotel for foreign travellers. Very nice room, great food and excellent staff that spoke english.
Breakfast was great. But the dinner was not that good. Rooms were clean and excellent.