1. Internet in room is not functioning, on and off all the time
2. Bathroom can't be completely closed from outside which leads to many bugs flying into bathroom everyday. we need to clean it every morning... it's not pleasant when you wake up to bug dead bodies especially when you're on vacation
3. Location is so-so. But from hotel to market area of Ubud, there's no proper pathway for people to walk. It's quite dangerous when you walk back to hotel at night.
4. Shuttle is not enough either. Hotel provide 3 shuttle service per day (9:00, 12:00, 15:00) from hotel to market, but there's NO shuttle provided from market to hotel...
5. Breakfast is bad. It's the worst meal i had during my stay in Bali
6. Staff is slow and not really helpful....
2018年9月入住 1 晚
A quiet, peaceful paradise”
We spent three nights at the Suarti Boutique Village and had a very nice time. The staff was extremely friendly and accommodating and the villa was extremely quiet (and even had its own pool)....so quiet and secluded that we never interacted with another guest while we were there. The included breakfast was delicious as well with lots of fresh juices and great coffee. Very nice for a honeymoon or romantic getaway but not ideal if you are looking to explore Ubud on foot as it’s slightly away from the downtown area and a treacherous walk home at night (although a taxi could solve that problem). Lots of frogs and nature sounds at night which a light sleeper may not appreciate. Overall a very good experience.
2018年8月入住 2 晚
Inconvenient location and chronically unhelpful staff”
•Unhelpful staff with limited English skills
•Distance from Ubud Center (which would be fine except the shuttle only runs three times a day—9:00, 12:00, and 15:00—and the staff’s efforts to call a cab are unreliable)
•Turn-down service promised; never done (minor issue, but why say you will turn the sheets down if you’re not going to do it?)
The biggest issue was the staff. It seemed like only one person per shift spoke English, so if you asked for something they’d have to go get someone else. Both nights of our stay, we asked for a shuttle in the evening. Both times they apparently did not reserve one, so we were made to wait and were late for a dinner reservation the first night. The second night the clerk didn’t even know a shuttle could be called after hours—a service advertised on a sign on the front desk. The hotel would be nice with a better staff.
2018年7月入住 3 晚
Good location, very nice for couples”
Location was a short walk to the monkey jungle and just a little further is ubud centre and market. Staff were happy to help and were very friendly. Nice fruit stalls and a great warung restaurant just opposite and down the road respectively. Only downside was the pool is in shade for most of the day so not great if you are looking to sunbathe!
2018年4月入住 2 晚
Nice but may not recommend ”
about the environment is good because maybe all the people can stay in a villa, of course share the villa with someone else, not your own self in one villa, but this still surprising because it is my first time to stay in a villa.
but I think the service and clean still need to improve, after one night stay, they didn't fulfill all the supplies, even I ran out of the tooth paste. And I think all the equipment is not clean enough, I saw so many stains in the room, it is not comfortable. And I can not find the reception at night.
but it has a very nice view of the rice fields and it is very good for you relaxing.
2017年1月入住 2 晚
Beautiful place~ clean, comfy & cozy rooms. Breakfast was limited but good. Ample space to park a moped. Some shops across the road sell fruits if you need some. Overall a pleasant experience.
2017年9月入住 2 晚
Would not recommend ”
While a new and beautiful resort -- I just can't recommend it.
Suarti's villas are beautiful and the mgmt/front desk has been kind and for the most part helpful. The location is a bit far from town, but they have shuttles that drop guest off right in front of the temple.
There's too many resorts that are of similar price and quality that are closer to town. It's not a far walk (45 mins) but it's not always pleasant if you don't have a bike or scooter.
Secondly, the first night, the electricity completely went out for the left side of the resort campus. Around 10 pm, I heard a loud click and everything went pitch black. I ended up making my partner call the front desk and turns out it was just a shortage, BUT right afterwards, i could hear my neighbors in the other villas freak out. Suarti Village Boutique could have handled this by reaching out to the occupied room and letting them know that the electricity has been turned out and they're having a technician come and fix it. Instead, all of the guests were wondering in the dark trying to find their way to the front office.
Our first day, I was so exhausted from our travels that i ended up taking a mid-day nap. I left my shades open and the entire time, the staff of young men were laughing, freckling around and oogling into my villa (they couldn't see me lying in bed). I just took it as a weird-approach at hospitality, shrugged it off and went back to my nap.
My partner and I are smart travelers. We rarely bring valuables and when we do, we keep our stuff in the safe. The second day of our stay, we were in a rush. My partner who uses his iPad for reading, ended up leaving his iPad on the bed. When we came back that night, it was nowhere to be found!
We called the front desk. Immediately, we had staff in our villa investigating the missing iPad. They checked our room (in drawers, under the bed, everywhere) and then, asked if it could have been stolen in the streets. Essentia
2017年10月入住 2 晚
nice and homey village”
weve been having great honeymoon experience in such calm and quiet place
2017年7月入住 4 晚
Extremely friendly and helpful staff that provided fantastic service. Villa is clean, spacious and comfortable!
2017年5月入住 2 晚
amazing for couple
2017年2月入住 2 晚
Good experience ”
Very well behaved staff
Great food but limited choices
A bit over priced
2017年1月入住 5 晚
Location is good, with scooter just need 10mins to Yoga Barn. Villa is new, staff is very friendly and service is excellent. Was my sister belated birthday and they arranged a surprise birthday cake and balloons decoration in the room when we checked in. That's really sweet of them. However, strongly recommend to install more lights at the walkway from the door the villa is too dark and many times we were afraid to step on snails or other insects. Lights in the room is too dim too. Small accident happened to me while using their hairdryer.. no big deal (they offered to send me to see a doctor)but better service recovery should be offered. Villa is quiet and peaceful.