Food was great, staff nice. Rooms old.
Booked a king size bed, got there twin bed. Door to balcony would not open easily. The last night around 2 am was woken up by someone banging in the corridor trying to fix something. Realized electricity was off . Called reception, told a pipe had burst, so they had to switch off electricity to our side. Offered to change us rooms in the middle of the night but not possible, we couldn’t pack and wake up a toddler in the night. So slept on, no aircon and it was chilly. Moved to anew room in the morning to bath , had to pack, unpack and repack quickly as we had to check out by 10. We just got a sorry it happens by a junior member of staff who had come to collect our bags . That night’s experience is the worst we have had in a hotel.
Please accept my sincere apologies regarding the inconvenience caused during your stay with us. Please be assured that as a hotel we do have an ongoing maintenance program, being at the coast, we do face a few challenges with our weather and therefore the importance of such programs. We are waiting for the official report from our plumber and assessor in order to determine the exact cause of the burst pipe in order to avoid similar situations in the future.
I had made a note of all the guests that were affected that morning and spoke to the ones that were still here and sent a note to the ones who had already left to apologize and also let their agents know of the situation. My oversight was that I did not ask for the list of the ones who did not move as I had wrongly assumed that all rooms affected were moved. I am sorry about this and would like to make it up to you & Mrs Tangawamira as per the mail I sent. Thank you and I look forward to hearing from you.
2016年7月入住 3 晚
Very good, clean and good location”
Restaurant very good
2016年7月入住 2 晚
First chance to review on Agoda but stayed here many times.”
The Swakopmund hotel is my preferred hotel in Swakopmund, where I have visited more than 20 times in the last 3 years. My client generally makes my reservation, this time I did, through Agoda, and got a better rate! It is nice, clean, comfortable, with good facilities and location. The in-room Wi-Fi generally works very well, there was a slight glitch this time as they were changing over to a different system and the lack of availability took half a day to rectify. The 300g (10oz) Fillet steak with green pepper sauce I had was absolutely superb, so good I had it 2 nights in a row. I 'paraded' the chef to tell him so. And only US$12. The only problem with the hotel is that it is so popular with (mainly German/European) tourists that I sometimes cannot get in for the dates I want and have to use other hotels.
2016年6月入住 1 晚
Excellent hotel in the center of town”
great hotel, very attentive staff, clean rooms, and location right in the center of town. Breakfast was also really good!
2016年4月入住 1 晚
Charming historic building.”
The room was very well fitted out, bright clean and modern. Staff efficient and welcoming. The one big let down was the restaurant, which, for both dinner and breakfast, did not come up to scratch.
2016年3月入住 2 晚
A jewel in the heart of the desert”
Location, cleanness and staff performance
The hotel has a warm hospitality; my checkin was swift and well attended to. The room was spacious and well ventilated, the breakfast was very healthy as the chef cook for you on spot. My stay was a memorable one and i will always cherish the times passed in the hotel