7.9
超好
/10
( 129 條評價)住客有Say
查看地圖
8.9

激讚

位置評分

地點激讚
泊車
免費
附近地標
Outdoor Adventure Centre 110 m
Sun City Clinic 120 m
Game Trackers Outdoor Adventure 180 m
Lost City Golf Course 940 m
Gary Player Country Club 970 m
Sun Village Shopping Centre 1.74 km
Moses Kotane Hospital 5.79 km
匹蘭斯堡國際機場 7.35 km
Fish Eagle Picnic Site 8.9 km
匹蘭斯堡國家公園 9.28 km
太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
奢華房(兩床) 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
室內裝潢 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
游泳池 [室外] 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
【特色圖集】(共 60 張)
已從收藏列表移除
免費Wi-Fi

太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)

Sun City Resort District Mankwe, 太陽城, 匹蘭斯堡, 南非, 0316 - 查看地圖
住宿特色
Hygiene Plus
此住宿已自行選擇並認證衛生措施
了解更多
前台 [24小時]
順暢的入住過程
Hygiene Plus
此住宿已自行選擇並認證以下衛生措施了解更多
安全措施
員工接受安全標準培訓
為住客和員工量度體溫
體溫計
查看所有設施
防疫設備
消毒洗手液
免費口罩
醫療健康
急救包
  • 機場接送

  • 桑拿

  • 貨幣兌換

  • 蒸氣室

  • 客房皆有免費Wi-Fi

性價比7.0
距離市中心45.0 Km
位置評分8.9

太陽城卡薩蒂斯酒店空房狀況

激讚
客房舒適度及質素
8.5
奢華客房 (Luxury)
奢華客房 (Luxury)
...
  • 房間面積:44 平方米/474 平方呎
  • 景觀: 庭園景
  • 1 張特大床
輸入日期以查看價格
奢華房(兩床) (Luxury Twin)
奢華房(兩床) (Luxury Twin)
...
  • 房間面積:31 平方米/334 平方呎
  • 景觀: 庭園景
  • 2 張單人床
輸入日期以查看價格
奢華套房 (Luxury Suite)
奢華套房 (Luxury Suite)
...
  • 房間面積:66 平方米/710 平方呎
  • 景觀: 庭園景
  • 1 張特大床
輸入日期以查看價格
奢華家庭房 (Luxury Family)
奢華家庭房 (Luxury Family)
...
  • 房間面積:33 平方米/355 平方呎
  • 景觀: 庭園景
  • 1 張特大床 及 1 張梳化床
輸入日期以查看價格
適合殘疾人入住的客房 (Paraplegic room)
適合殘疾人入住的客房 (Paraplegic room)
...
  • 房間面積:33 平方米/355 平方呎
  • 景觀: 庭園景
  • 1 張特大床
輸入日期以查看價格
高級家庭房 (Superior Family)
高級家庭房 (Superior Family)
...
  • 房間面積:33 平方米/355 平方呎
  • 景觀: 庭園景
  • 1 張特大床 及 1 張梳化床
輸入日期以查看價格
高級豪華間 (Superior Luxury)
高級豪華間 (Superior Luxury)
...
  • 房間面積:44 平方米/474 平方呎
  • 景觀: 庭園景
  • 1 張特大床
輸入日期以查看價格
高級雙人房-附陽台 (Superior Double Room with Balcony)
高級雙人房-附陽台 (Superior Double Room with Balcony)
...
  • 房間面積:44 平方米/474 平方呎
  • 陽台/露台
  • 1 張特大床
輸入日期以查看價格
雙人或雙床間- 可供殘疾人士使用 (Double or Twin Room - Disability Access)
雙人或雙床間- 可供殘疾人士使用 (Double or Twin Room - Disability Access)
...
  • 房間面積:33 平方米/355 平方呎
  • 浴缸和淋浴間
  • 1 張大床 或者 2 張單人床
輸入日期以查看價格
Single room - De luxe or Superior
Single room - De luxe or Superior
...
    輸入日期以查看價格

    常見問題

    什麼時間可於太陽城卡薩蒂斯酒店辦理入住和退房?

    入住登記:14:00起, 退房時間:直至11:00。你可於預訂時要求提早辦理入住或延遲退房,但是否可行需視乎空房情況而定。於指定時段以外登記入住或退房或需額外付費。 度假村可為客人提供入住前和退房後行李寄存服務。 前台全日(日間或晚上)均開放服務。

    如何前往太陽城卡薩蒂斯酒店?

    太陽城卡薩蒂斯酒店很容易從機場到達。實際上,你甚至可以提前預訂機場接送服務,以更省心。只需使用預訂表格的「特別要求」欄位告知度假村你需要接駁服務,他們就會透過Agoda訊息服務與你聯絡。 入住太陽城卡薩蒂斯酒店,還可透過度假村提供的便捷接駁服務輕鬆前往住宿附近。 對於那些希望自駕的客人,太陽城卡薩蒂斯酒店有一個可供客人使用的停車場。 客人可以免費使用停車場。 泊車選擇包括全方位的代客泊車服務。 如果你正在搜尋遊覽匹蘭斯堡的便捷私人交通工具,度假村可以安排的士或汽車租賃服務。

    太陽城卡薩蒂斯酒店的吸煙政策怎麼樣?

    太陽城卡薩蒂斯酒店不允許在其任何房間吸煙,但允許在指定區域吸煙。

    查看地圖
    探索周邊
    會員特價低至7折!

    登入即享特價

    登入|免費成為會員
    整體評分:
    7.9
    超好
    129 條評價
    清潔度
    8.1
    設施
    7.8
    位置
    8.9
    查看所有評價 >
    認識太陽城卡薩蒂斯酒店

    認識太陽城卡薩蒂斯酒店

    不論是觀光或商務旅遊,太陽城小瀑布酒店都是到訪匹蘭斯堡的理想住宿之選。 這裡距離市中心僅45.0 Km,離機場也不過120分鐘的路程。 酒店位於Outdoor Adventure Centre, Sun City Clinic, Game Trackers Outdoor Adventure不遠處,遊客在旅遊觀光時大可不必捨近取遠。

    太陽城小瀑布酒店同時提供多種設施,讓您在匹蘭斯堡期間的旅程更多姿多采。 客人可享受酒店的服務如24小時送餐服務, 所有房間免費 Wi-Fi, 24 小時保安, 每日客房清潔服務, 的士服務。

    酒店有243間裝修精美的客房,大部分配有平面電視, 禁煙房, 空調, 暖氣, 書枱。 酒店內的小艇, 獨木舟, 小型高爾夫球場, 水上樂園, 水上活動裝備租借是您忙碌一天後放鬆身心的理想去處。 太陽城小瀑布酒店為您提供一站式高品質服務,是前往匹蘭斯堡旅遊的最佳留宿酒店。

    隱藏部分

    最多旅客談論的設施與服務

    泳池
    5次提到
    管家服務
    5次提到
    提供早餐
    4次提到
    餐飲膳食
    2次提到

    設施 & 服務

    隱藏部分

    膳食餐飲

    內設餐廳

    Bocado
    菜式:地中海式
    菜單:自助餐
    Legends at Soho
    菜式:扒房
    菜單:自助餐
    The Brew Monkey
    菜式:烤肉/燒烤, 扒房, 南非菜
    菜單:自助餐

    住宿政策

    隱藏部分

    實用資訊

    隱藏部分

    住宿公告

    隱藏部分

    太陽城卡薩蒂斯酒店住客評價

    真實驗證評價 | 資料來源: Agoda
    來自Agoda用戶(共129條)來自Booking.com用戶(共1196條)
    清潔度8.1
    設施7.8
    位置8.9
    客房質素及舒適度8.5
    服務質素7.8
    性價比7.0
    匹蘭斯堡高分住宿
    評分
    9+ 卓越 (18)
    8-9 優秀 (20)
    7-8 很好 (12)
    6-7 良好 (11)
    <6 失望 (12)
    月份
    3月 - 5月 (16)
    6月 - 8月 (10)
    9月 - 11月 (20)
    12月 - 2月 (27)
    全部評價 (129)
    所有房型
    所有語言

    篩選包含以下關鍵字的評價: 

    顯示 73 份已驗證評價
    1234
    8.3
    激讚
    qiong,來自中國
    帶幼兒的家庭旅客
    高級家庭房
    2014年11月入住 1 晚

    工作人员效率较低”

    餐饮,客房,位置

    预定的是40平方的房间,但提供入住的是30平方的房间,一而再,再而三进行沟通,再等了三个小时之后,才换到预定的房间,工作人员效率非常低!

    2014年11月24日星期一評價

    感谢您的评论,并选择Cascades Hotel作为您入住Sun City Resort的首选住宿设施。 感谢您提请我注意各种关切点。这些都已经注意到了,我已经与相关管理层讨论了这些问题,他们制定并实施了补救行动计划,以确保我们不会再发生。 作为以服务而自豪的国际品牌的一部分,以及我们所服务的行业的领跑者;已经制定并实施了纠正措施,以消除在不久的将来重新出现的可能性,因为卓越不是成就,而是酒店经营者努力掌握的精神和永无止境的过程。 您的意见将帮助我们解决您提请我们注意的问题,以便我们改进我们的服务。 我们真的很感谢您的业务。

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    8.3
    激讚
    qiong,來自中國
    商務旅客
    奢華房(兩床)
    2014年11月入住 1 晚

    环境舒适”

    环境舒适,地理位置优越,早餐丰富

    入住花费时间较长,工作人员效率较低

    2014年11月24日星期一評價

    感谢您的评论,并选择Cascades Hotel作为您入住Sun City Resort的首选住宿设施。 感谢您提请我注意各种关切点。这些都已经注意到了,我已经与相关管理层讨论了这些问题,他们制定并实施了补救行动计划,以确保我们不会再发生。 作为以服务而自豪的国际品牌的一部分,以及我们所服务的行业的领跑者;已经制定并实施了纠正措施,以消除在不久的将来重新出现的可能性,因为卓越不是成就,而是酒店业者努力掌握的精神和永无止境的过程。 您的意见将帮助我们解决您提请我们注意的问题,以便我们改进我们的服务。 我们真的很感谢您的业务。

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    8.3
    激讚
    qiong,來自中國
    商務旅客
    適合殘疾人入住的客房
    2014年11月入住 1 晚

    还算不错的体验”

    位置优越,花园美好,早餐丰富

    在Sun City 中心的位置,环境优美,围绕一个人工的公园,景色别致,可惜住的楼层较低,交通便捷

    2014年11月18日星期二評價

    感谢您留在我们这里。感谢您的反馈!

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    8.0
    激讚
    Kai,來自香港
    夫婦/情侶旅客
    奢華房(兩床)
    2019年1月入住2晚

    Nice stay in Cascades”

    We have spent two nights in Cascades, it is a good hotel with nice service. In terms of the facilities inside the room, I would say, it's a little bit old, but, overall, it is good hotel. I would recommend you to stay in this hotel and enjoy the shopping in Sun Center as well as the Valley of Waves

    2019年1月16日星期三評價
    6.4
    不錯
    Brett,來自南非
    夫婦/情侶旅客
    奢華房(兩床)
    2019年3月入住3晚

    Disappointed”

    Value would be to stay in the Cabanas at half the price as the Cascades rooms need updating and refurbishment. Stayed in two rooms as there was issues with the first one and then the second one. Not sure how they maintain a 5 Star status..... Hotel bit warn out needs a refurb

    2019年3月12日星期二評價
    8.3
    激讚
    Fatma,來自馬來西亞
    帶幼兒的家庭旅客
    高級豪華間
    2015年9月入住2晚

    Travelling with young children”

    Strategic, Luxury room and Awesome Breakfast

    We love the room the most, it was clean and spacious. Needed the space as we were traveling with 3 young kids. The hotel is also close to all places including the arcade which the kids love the most. The breakfast spread was awesome, loved it! However, wish the staff was more friendly. They hardly smile and did not really attend to enquiries. Their face shows like they we forced to serve the guests!

    2015年9月30日星期三評價

    Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    9.0
    屈機
    Yan,來自香港
    夫婦/情侶旅客
    高級豪華間
    2014年8月入住 1 晚

    Centrally located in Sun City Resort”

    Large room, nice breakfast, Valley of the Waves

    Cascades is centrally located in Sun City Resort. The shuttle stops is just right next to it. I believe it's because it was low season when we went, thus some restaurant were not open and the skyrail was not in operation. The Valley of the Waves should be a good place to relax in summer.

    2014年8月21日星期四評價

    Thanks for staying with us. We appreciate your feedback!

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    2.0
    Canduce
    帶大齡兒童的家庭旅客
    奢華家庭房
    2019年6月入住3晚

    Do not go!”

    On check in the rooms were not ready when they should have been. When we did get in the rooms the rooms stank of cigarettes, the hotel just casually stated oh we had a huge group and they were smoking in rooms it was no smoking! The bathrooms were disgusting mold in the showers and leaking ! The breakfast was worse! No spoons had to find your own! The wait staff no where to be found! Had to beg for a cup of coffee! The hotel bar did not even have a sweet wine in wine country South Africa , did not even know what. Shirley temple was ! I had to tell them! The hotel restaurant the food was not even edible! Says croc park at entrance says it free , not true! We got charged to view the cris feedingThe place is run down. They say there is horse riding, nope none of that false advertising, for what we paid per night it was a an absolute rip off , if this was in USA it would be closed !!!!!!!! Do not go to sun city waste of time and money!

    2019年6月6日星期四評價
    4.8
    Nemalini,來自南非
    帶幼兒的家庭旅客
    奢華家庭房
    2019年1月入住 1 晚

    Hotel needs renovation!”

    The hotel maybe conveniently located but the high price per night for old rooms that have damp smelling corridors and sediment in the toilets is simply not worth it. We didn’t get any new water to drink in a family room so the two small bottles were not topped up the next day. You should rather stay at a different property at the sun city. It is disappointing for 5 star accommodation.

    2019年1月21日星期一評價
    8.8
    激讚
    wally,來自南非
    獨遊旅客
    奢華房(兩床)
    2018年11月入住4晚

    4 star hotel at 6 star prices. ”

    Pros Good food, excellent lobby, bar and facilities. Good and friendly service. Lovely pool area. Cons Very expensive drinks , food and accommodation, Lack of fresh fruit juices for breakfast. Rooms need windows washed more regularly.

    2018年11月8日星期四評價
    8.0
    激讚
    Bernadett,來自南非
    帶幼兒的家庭旅客
    高級豪華間
    2018年10月入住 1 晚

    超好”

    Sleeper couches are needing to be replaced, thay are quite old. The big white container at the back of the gardens, close to the birds is an eye sore. Dry milk that had not been clean by the kettle. Staff friendly. Facilities need a general upgrade at some point.

    2018年10月29日星期一評價
    6.4
    不錯
    Kiran,來自南非
    帶幼兒的家庭旅客
    TWIN LUXURY - BED AND BREAKFAST
    2018年8月入住 1 晚

    不錯”

    Sun City is always a great destination. The Cascades just needs a revamp. Rooms are now tired. Furniture is old. The pool area needs some taking of. It really does not acquire the premium pricing of a five star hotel as its not five star anymore.

    2019年4月8日星期一評價
    8.0
    激讚
    John-Paul,來自英國
    夫婦/情侶旅客
    奢華房(兩床)
    2019年1月入住3晚

    超好”

    We had a very nice stay but the hotel is quite dated and in need of refurb. Lifts were very unreliable. Pool area was excellent

    2019年1月27日星期日評價
    8.8
    激讚
    Alexei,來自美國
    夫婦/情侶旅客
    適合殘疾人入住的客房
    2018年2月入住4晚

    The best location in Sun City”

    The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.

    2018年3月3日星期六評價

    Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    8.0
    激讚
    Ashita,來自南非
    帶大齡兒童的家庭旅客
    奢華房(兩床)
    2017年10月入住2晚

    超好”

    I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.

    2017年10月28日星期六評價

    Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    8.0
    激讚
    Frederick,來自南非
    帶幼兒的家庭旅客
    奢華房(兩床)
    2017年4月入住5晚

    Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”

    When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.

    2017年4月28日星期五評價

    Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    8.8
    激讚
    Gary,來自南非
    夫婦/情侶旅客
    奢華房(兩床)
    2017年1月入住2晚

    Great location, great value for money... service, almost there”

    Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o

    2017年1月30日星期一評價

    Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    6.3
    不錯
    Howard,來自南非
    獨遊旅客
    高級豪華間
    2015年10月入住 1 晚

    Great Hotel but missing 5 star polish”

    Location location location

    The hotel itself is great but it isn't 5 star. A 5 star hotel has a fully stocked mini bar - here you need to call room service to stock it - I didn't bother. A 5 star hotel has dressing gowns in the closet - not here! Breakfast is great but staff are lazy and useless - nobody offers coffee / you need to search for a waiter who never smiles.

    2015年10月20日星期二評價

    Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    8.3
    激讚
    shameer,來自南非
    帶幼兒的家庭旅客
    奢華家庭房
    2015年4月入住4晚

    Good Stay”

    Location, Facilities, Comfort

    Everything was good. The room was comfortable and clean. (Mini bar fridge wasn't working and no hairdryer).Checking in was a breeze BUT checking out was an issue as they wanted me to pay AGAIN. I had to explain that I used and paid via Agoda.The location is perfect if you have kids and is the best out of the 4 hotels at Suncity as it is very central.

    2015年4月7日星期二評價

    Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    2.3
    Zaid,來自沙地阿拉伯
    帶大齡兒童的家庭旅客
    奢華家庭房
    2015年3月入住2晚

    Cascades hotel 😷”

    Unfortunately nothing in this hotel I can write it as best

    Unfortunately our experience in cascades hotel was so bad , first the staff performance was so bad and when the speaking with you the shouting you even when you are right . Seconded they charge by our Visa card something we not use .Finally the Internet is always down and when have emergence case to use the Internet they say it's your problem 😮 even the policy of the hotel gave you one device per room . Really it was uncomfortable experience

    2015年3月30日星期一評價

    Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

    已於 2018年3月7日星期三回應
    太陽城卡薩蒂斯酒店
    1234
    人氣爆燈,唔好再等!

    返回清單

    返回客房選擇

    |

    關閉訊息

    太陽城卡薩蒂斯酒店
    |超好 7.9
    ×
    我住我遊我體驗
    好住宿就是一扇隨意門。邁出腳步,擁抱無限精彩。

    • 地點激讚
    null