Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.
We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.
We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.
We hope to have the opportunity to restore your complete confidence in the Landmark Macau Hotel.
Guest Service Team
At first the room was not very good. Water came out after bath making the toilet wet. The hotel upgraded us to a suit. It was very big and comfortable. But I did not know the exact price of it. Given the free upgrade, I enjoyed very much the whole stay. I bought some fruit and needed a knife. I called the reception but a girl said it was dangerous and refused to lend me one. I then talked to another staff and got one at last. I suggest the girl be retrained on common sense.