ideally located, unhelpful reception, inexperienced but willing staff. bar area very very small with a plethora of additional seating areas all leading off the reception where all conversations could be overheard. poor directions to english country pub. massage very disappointing - poor facilities , noise from swimming pool disturbing. long walk to treatment rooms and initial confusion. good idea but amateurish execution. dining room very good value and well served. queuing for breakfast on saturday. broadway itself delightful as is surrounding countryside.
2012年6月入住 2 晚
Historical Hotel in The Cotswolds”
Previous reputation and location.
Because The Lygon used to be one of the Best Hotels in Europe, a lot of comparison is made with its previous reputation.
Today,it is still a beautiful Hotel, but a little frayed around the edges.
On arrival, the Reception was quick and efficient,and the porter was informative,as we made our way through the maze of corridors,to my room.
An unfortunate flood,or burst pipe,in one of the wings,gave of a bad odour in one area,on our way to the "200,s".
Had a nice sandwich in The Russel Room, were the service was quick and efficient.But the bar area (not the Cocktail Bar)was untidy; also noticed at least 5 lightbulbs missing.
Asked a housekeeper for a "buffer" to polish my shoes; She did not understand! When speaking to a Supervisor,(we discussed the good old days when Guests left their shoes outside the door to be polished by the Porters)she remembered that they used to have mini shoe shiners, but due to budget cuts, no longer had them.
Ordered the same Breakfast on 2 mornings and got different presentations. The Juices,Breads and other extras, were spread around the Restaurant on Tables.
The Cocktail Bar Service was good,were Robert and his Team handled 30plus customers(a Reunion)who appeared mid-afternoon on Saturday.
Overall was OK, but an air of Confussion prevailed among the Staff.(maybe due to change of ownership?)
2012年5月入住 4 晚
Excellent staff in a good hotel”
The staff April on reception was the best
Hotel in good position for the Cotsworlds with excellent staff good rooms although a little small,
2012年3月入住 1 晚
Lovely Hotel but....”
Picture postcard location and stunning building.
We were looking forward with great anticipation to spending a night in this famous and revered Hotel. Despite its grand and opulent appearance the Hotel was in fact a little tired. Our room was at the back and was a little dingy but it did have a nice little terrace where we were able to sit and read. The breakfast was poor but again served in grand surroundings. Such a shame.
2012年3月入住 1 晚
Great hotel, excellend location”
Historic hotel in a pristine village
Rustic rooms in a historic hotel set in a pristine Cotswold village
2012年3月入住 1 晚
one of the best hotels in the uk”
Historic hotel set in a pristine village
this is a repeated stay. great historic hotel set in a picture perfect cotswold village.
2012年3月入住 1 晚
Excellent hotel and service”
Comfort, courtesy and kindness
I spent my youth in Broadway and had my wedding reception at the Lygon in march 1963.
I had not stayed there before but had always wanted to and it was a great pleasure to do so and our stay was most enjoyable.
The staff were very welcoming and helpful in every way.
2011年2月入住 1 晚
Lovely hotel full of character”
food, health club, location, character
We had a wonderful one night break over the Valentine's weekend. We used the pool, spa bath and steam room. Had a lovely meal in the Great Hall (set price Valentine's menu) with attentive service - no rushing to serve any of the 5 courses - just the right amount of time between courses. Breakfast was excellent. Double room was characterful but a little tired with some peeling paint around the window. Bathroom was a very high standard. Will definitely be returning to the Lygon Arms in the future. We had a good price for B & B on Agoda
2010年8月入住 2 晚
Fint hotel - god by
Servering i restauranten - særdeles utilfreds med lang ventetid - nærmest ignoreret til fordel for øvrige gæster
Værelset og hotellet var fint - men det var den ene morgen spild af gode penge at spise på hotellet - Vi ventede ca. 15 minutter for blot at kunne bestille morgenmaden - dernæst måtte vi efter yderligere ventetid på mindst 25 minutter rykke for det bestilte - fik at vide, at forsinkelsen skyldtes nogle VIP-personer i et tilstødende lokale - og så fik vi omsider efter ca. yderligere 5 minutters venten serveret.
Næste morgen hoppede og sprang medarbejderne lynhurtigt - men det var et ringe plaster på såret - og slettede ikke indtrykket fra den første morgen
2010年5月入住 1 晚
One night at the Lygon Arms Broadway”
Location, standard of rooms and character of building leisure facilities. Breakfast. Our deal price of £89 was excellent. Staff were generally helpful
Some confusion on my booking that was embarressing for me and staff and the fact that ultimately the staff put £100 on my debit card when the cost was £89. Cost of meals and particularly afternoon tea very prohibitive.
We enjoyed our stay and the special deal price made the hotel more accessible for us. If the price was much more then we couldn't justify the cost. Afternoon tea would have been lovely in the courtyard or garden but £17.50 each was ridiculous and even the basic cost of £7.50 was to much. Good business for me would be to make these prices more competitive as within the area competiton is stiff and with your facilities you could capitalise.
2010年1月入住 1 晚
Lygon Arms, Broadway”
Beautiful setting. Very nice rooms.
No mini bar in rooms. Bar tarrif is very expensive. Service at breakfast was not very good.