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激讚
目前有 157 條評價聽聽住客真心話
8.8
91% 旅客會向朋友推薦此住宿

住客真心話

來自Agoda用戶(共157條)來自Booking.com用戶(共975條)
8.8
激讚
目前有 157 條評價
按遊客類型進行篩選
清潔度9.0
設施8.6
位置9.5
客房質素及舒適度8.8
服務質素9.0
性價比8.2
真實驗證評價 | 資料來源: Agoda
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顯示 117 份已驗證評價
7.7
超好
澳洲 Adrian
單行旅客
高級房
2015年9月入住 7 晚
Ok”
Bed bathroom room set up
2015年9月25日評價
9.3
屈機
英國 Jim
夫婦/情侶旅客
複式房
2015年9月入住 2 晚
Luxurious but friendly”
The room, the staff, the decor.
2015年9月14日評價
8.3
激讚
菲律賓 alma
帶大齡兒童的家庭旅客
高級房
2015年8月入住 19 晚
summer in madrid”
location. concierge. bartender
I'd like to give special mention to the doorman/bell hop and the lady bartender who both attended to me during my stay. They gave me excellent advice on where to dine and shop during my stay as most establishments close during the summer
2015年8月24日評價
10.0
屈機
英國 Elaine
夫婦/情侶旅客
高級房
2015年8月入住 3 晚
Excellent all round!”
Serviced, pool & location
We had an amazing time in the hotel Urban, the staff were great!
2015年8月13日評價
8.3
激讚
澳洲 Mark
夫婦/情侶旅客
高級房
2015年8月入住 3 晚
Great hotel & great staff”
Comfort, staff knowledge, pool
Stay at this hotel was great. On check-in we were given local knowledge to some of the better eating venues in Madrid that are not in a tourist book. It is close to everything in Madrid and was very comfortable. Bonus to have a roof top pool which was just perfect on a hot summers afternoon after seeing the sights!
2015年8月13日評價
10.0
屈機
英國 Warren
帶大齡兒童的家庭旅客
高級房
2015年8月入住 3 晚
A great hotel !”
Location, the staff and quality of rooms.
A quality hotel in s great location. Close to all the main attractions with some fantastic restaurants on the doorstep. Great pool and bar on the roof. Yes both quite small but we did not find either to be over busy. Staff really helpful and approachable. A pleasure to stay !!
2015年8月7日評價
8.7
激讚
美國 Chris
單行旅客
高級房
2015年7月入住 4 晚
Summer visit”
The hotel is of a great design and the staff was great.
I did have a problem with some laundry being done for me. One it was not explained the cost which ended up being 90 euros for a very small pile of laundry. Also one piece was lost and one discolored. I did not notice till I left the hotel. Overall the hotel was great but the laundry issue put a stain on my stay there.
2015年7月19日評價
9.0
屈機
泰國 Ariyatash
單行旅客
高級房
2015年6月入住 2 晚
Good decoration, uncomfortable ambience”
design, bed, pool
2015年6月10日評價
8.0
激讚
荷蘭 Ilja
商務旅客
高級房
2015年6月入住 3 晚
Great interior”
Interior design, central location, staff friendliness
2015年6月8日評價
9.3
屈機
哥倫比亞 Carolina
夫婦/情侶旅客
高級房
2015年5月入住 2 晚
Great location and pleople very acomodating”
Location people decoration
Awesome
2015年5月25日評價
10.0
屈機
香港 Cheung
夫婦/情侶旅客
高級房
2015年3月入住 4 晚
Fantastic ”
Services
Great
2015年4月10日評價
7.3
超好
香港 Po
夫婦/情侶旅客
高級房
2014年12月入住 3 晚
Nice Stay ”
The staff were very friendly and helpful. Great Location. Nice interior design and very comfortable, the room is a bit tiny though.
2015年1月28日評價
6.7
不錯
澳洲 Stewart
夫婦/情侶旅客
高級房
2014年6月入住 3 晚
Stylish but squishy ”
The decor, the location, the rooftop bar
This is a stylish five star hotel, well located in the middle of Madrid. The only complaint is that the room is quite small and it's hard to find anywhere to put your bags or clothes. You end up stepping over them the whole time. The rooftop bar is a great place to sit and watch the sunset over Madrid.
2015年1月24日評價
8.3
激讚
比利時 Guy
商務旅客
高級房
2014年12月入住 1 晚
Great hotel at a wonderful location. ”
Very friendly hotel staff, beautiful room & hotel, great location
2014年12月16日評價
9.3
屈機
馬爾他 ALFRED
商務旅客
複式房
2014年12月入住 3 晚
Great modern hotel in a central location. ”
The location, the design, fantastic bar.
Stayed here for 3 days and all was great. Staff was very helpful plus hotel is only 5 min walk away from piazza del sol.
2014年12月12日評價
8.3
激讚
香港 Wong
夫婦/情侶旅客
高級房
2014年11月入住 1 晚
Location really good”
Location,
The staff is really helpful and really made an effort to make our stay comfortable and provides lot of valuable information. Location is really nice, room is a standard, nothing really surprised us. It is a good hotelbafterall
2014年11月14日評價
7.7
超好
科威特 Shadwa
商務旅客
高級房
2014年7月入住 7 晚
Very nice experience ”
Amazing location, friendly staff, lovely roof
Very nice experience, amazing location, I enjoyed the lovely treatment from the staff, I enjoyed the lovely atmosphere from the hotel roof
2014年8月18日評價
7.3
超好
香港 Sze
單行旅客
高級房
2014年4月入住 3 晚
good location and walking distance to eveywhere”
good location, safe and friendly staff
Front desk staff was very helpful.feel like a tour guide. told me where to go & eat after my checked in. the room was decent. although no bottle for boiling drinking water, they can it to my room. only the lightings were a bit dark in the room and the aroma in the hall were too strong. i'd stay again
2014年5月5日評價
9.0
屈機
美國 jill
帶大齡兒童的家庭旅客
高級房
2014年2月入住 5 晚
Loved being spoiled!”
Centrally located, amazing staff, and gummy bears in lobby
Our stay was wonderful. We felt at home. Every staff member was exceptionally accomadating and pleasant. Folks went out of their way. This was one of the best hotels I've ever stayed at.
2014年3月10日評價
8.0
激讚
中國 Qingying
夫婦/情侶旅客
高級房
2014年1月入住 3 晚
comfortable stay”
nice staff, good design, international
staff and design is good but need to take 5 mins taxi to the central shopping area, and the room service is expensive, 5 euro for a spoon!!
2014年2月1日評價
8.7
激讚
沙地阿拉伯 Abdullah
商務旅客
2014年1月入住 3 晚
Lovely hotel and bar”
Clean, Bar, near restaurants
It was my 1st time visiting Madrid and i loved this hotel because it is walking distance to the famous restaurants and flamingo stages.
2014年1月29日評價
7.7
超好
沙地阿拉伯 Saleh
商務旅客
2014年1月入住 3 晚
The hotel is acceptable for business traveller ”
Bar location ,
Just normal hotel , nothing special really in this hotel to mention
2014年1月28日評價
8.0
激讚
韓國 Yoon
單行旅客
2014年1月入住 2 晚
very modern and clean ”
modern design, clean, close to the main attractions
nice staffs, clean room but little overprices compared to what i can get. nice location right close to the museum. walk-in distance to major attractions.
2014年1月24日評價
8.0
激讚
香港 Lai
團隊旅客
2013年9月入住 3 晚
Lives up to its name "Top 10 hotels in Madrid'”
Luxurious, Modern, Good Location
We were here to watch a Real Madrid soccer match. We checked in one day in advance to look around the city and collect the tickets. At first glance, the name Urban Hotel is a very ordinary name but later found out that it is one of the top 10 hotel in Madrid. We will stay at the hotel again the next time we come back.
2013年10月26日評價
9.7
屈機
加拿大 Sameer
帶幼兒的家庭旅客
高級房
2013年10月入住 4 晚
chic and comfotable”
great service, close to main attractions (walking distance)
2013年10月25日評價
8.7
激讚
英國 Guy
商務旅客
高級房
2013年7月入住 1 晚
Fantastic central location”
location, clean and easy to access
Really enjoyable and will definitely be staying at the hotel again as very good for exploring Madrid and experiencing the city.
2013年7月23日評價
8.3
激讚
美國 Albert
商務旅客
高級房
2013年7月入住 3 晚
Outstanding location and price. ”
Price, Location and Friendly
Very comfortible. It was my first visit and I enjoyed the staying. Spain is the best vacation staying in Europe so far. I visited many countries.
2013年7月20日評價
7.3
超好
美國 Han
單行旅客
高級房
2013年7月入住 1 晚
confortable”
clean, central location, good food
it was very pleasent stay in the hotel. The hotel was central located and we were able to walk to places we wanted to go. the hotel staff were polite and professional. the room was clean. the design is moden and functional at the same time. very easy to get the taxi and close to the train station. close to museum, close to department store. close to restarant.
2013年7月5日評價
7.7
超好
約旦 maher
單行旅客
高級房
2013年5月入住 2 晚
it was nice stay”
location , clean , staff
2013年5月28日評價
7.7
超好
台灣 CHANG
夫婦/情侶旅客
高級房
2012年9月入住 5 晚
great location near major attractions”
location, friendly staff, decor
2013年5月27日評價
9.7
屈機
泰國 Pratyah
單行旅客
高級房
2013年3月入住 2 晚
Excellent”
The staff are very friendly and the room was very clean
2013年4月7日評價
8.0
激讚
芬蘭 Linda
夫婦/情侶旅客
複式房
2013年3月入住 1 晚
Nice design hotel but a bit overrated”
Superb breakfast, nice lobby bar, great location
2013年3月27日評價
7.0
超好
法國 Karen
夫婦/情侶旅客
高級房
2012年8月入住 5 晚
Nice spot”
Nice place to stay in a few days
Nice hotel, very nicely designed Super tiny pool on the roof, go there early if you want some space left Very nice staff, friendly and helpful Room was a bit messy when we arrived but they fixed that as soon as we called the reception desk Thin walls though = noisy at night (at least if kids shout)
2013年2月15日評價
9.0
屈機
美國 Scott
商務旅客
高級房
2013年1月入住 13 晚
Great location and atmosphere”
Very close to Sol, nice staff
My room had an odd problem with the phone that couldn't be repaired. The staff offered a room replacement which I declined but in the end they also let me have a late departure. I extended 5 days due to changes in my project and they were very accommodating. I liked the glass bar and the proximity to the Plaza de Santa Ana and Plaza Mayor.
2013年2月13日評價
9.0
屈機
美國 Scott
商務旅客
高級房
2013年2月入住 5 晚
Good location, nice hotel bar”
Very modern, lots of art
The layout of the hotel is very unique and artistic and feels almost as much an art gallery as a hotel. It's modern and comfortable and small enough to have a boutique feel with 5 star services. I enjoyed my time there and would definitely stay there again.
2013年2月13日評價
10.0
屈機
香港 KA
夫婦/情侶旅客
高級房
2012年12月入住 2 晚
Simply Excellent.”
Great Location, Great Service, Great Hotel Quality
i have stay urban hotel for two nights and i am surprised by their excellent service. first of all, it is very close to puerta del sol, plaza de espana, palacio real, catedral de ntra. sra. de la almudena....so many many tourist points which you can go by walk...secondly, their service are simply excellent! very helpful. i have lost my room key at first night outside the hotel..and i report to the reception and willing to pay the replacement cost...and it is free...'no charges and it is just a card...' wow....i am really happy for my stay with urban hotel. it is my first choice in madrid. i definitely will stay there for my ongoing trip in madrid.
2012年12月27日評價
9.3
屈機
英國 Beverley
夫婦/情侶旅客
高級房
2012年7月入住 4 晚
Perfect hotel”
Great location, small but clean pool area, stunning rooms & great service
Came here for my husband's 50th birthday, having stayed at a sister hotel in Barcelona for my 50th! Excellent service, beautiful room, vouchers for a glass of champagne (with extra ones as it was my DH's birthday). Location was excellent, we walked everywhere.
2012年9月17日評價
8.7
激讚
英國 nasrine
商務旅客
高級房
2012年9月入住 1 晚
Great location, good service. ”
A very good central space to have a drink, work or have a chat with friends
i was upgraded to a double height room. the room was small ( luckily i was staying only one night, and the extra room above not very useful. the staircase takes too much of the space. however the room had all the conveniences a traveller needs. breakfast was good a bit on the expensive side as there are very good cafés just outside th hotel. the wifi system is a little too complicated... overall an ok hotel but expensive in comparison to other hotels of the price category...
2012年9月16日評價
9.7
屈機
德國 Haval
夫婦/情侶旅客
高級房
2012年8月入住 4 晚
Lovely hotel”
excelent
I have a very nice stay in Urban Hotel was evry thing excelent.
2012年8月28日評價
8.7
激讚
英國 jane
夫婦/情侶旅客
複式房
2012年3月入住 4 晚
great location helpful and friendly .”
rooms and glas bar are great
We enjoyed our four days there staff very helpful and friendly,nothing to much trouble. Location was perfect walking distance to most places. Would go back . loved Madrid.
2012年3月29日評價
9.0
屈機
波蘭 Piotr
夫婦/情侶旅客
高級房
2012年2月入住 1 晚
Location is simply the best”
Locations is great and design outstanding
We received free glasses of prosecco which was nice. We picked this place as we had just one day in Madrid between flights. The location is superb - you're just minutes by walk to all the important sights of the old town. Design is very nice. We took the simple, a little bit too small room - but everything was at its place. Actually no points to complain
2012年3月18日評價
9.0
屈機
新加坡 Gan
團隊旅客
高級房
2011年12月入住 4 晚
Outstanding Hotel in Madrid City.”
The location of the hotel is just so great. It’s located at the city but yet out of the crowd by the sidewalk. Walking distance to most of the important Museums. Contemporary interior- artistically designed. First Class service- Wonderful staff.
We stayed at this beautiful hotel for 4 days. Almost no transportation needed to do shopping, meals or visiting Spain’s Museums. The staff are very helpful and friendly making us feeling secured in a busy city. The room is not big but comfortable for 2. It will be a perfect 5 stars hotel if kettle is provided and free wireless throughout the day instead of 1 hour each day.
2012年1月4日評價
9.0
屈機
新西蘭 David
夫婦/情侶旅客
高級房
2011年10月入住 4 晚
Great Location in Arts District”
Proximity to Museum's & Galleries
modern hotel with mix of business & leisure. the room had a very comfortable leather lounge and bed was large with great pillows. within walking distance of atocha train station and major museum's & galleries. food in the restaurant was great. close proximity to puerto del sol & plaza mayor. the hotel had a small egyptian exhibition one level down from the lobby. the room had minor maintenance issues.
2011年11月13日評價
8.0
激讚
荷蘭 Maria
夫婦/情侶旅客
複式房
2011年9月入住 3 晚
perfect location, small but cool roofterras”
friendly people
rooms viewing the atrium are dark but what do you do in your room in daytime?
2011年9月21日評價
8.3
激讚
美國 Alex
夫婦/情侶旅客
複式房
2011年8月入住 4 晚
the place to stay to be centrally located”
Concierge was superb! Great suggestions to top notch restaurants
This was our first trip to Madrid and had a wonderful time due to the advice/suggestions/assistance given to us by the Urban Hotel's friendly staff. We loved the roof but there always seemed to not be enough seats to accomodate the guests. Also, being in Spain it would have been much nicer if they had "afforable" cava to purchase/drink while sitting on the roof after a long day's sight-seeing.
2011年9月2日評價
8.7
激讚
科威特 KHALED
夫婦/情侶旅客
高級房
2011年7月入住 4 晚
lovely hotel”
great location
i was happy to stay in this hotel, the rooms were great, the stuff were amazing, the room was clean with a good view. the food was good. i recommend this hotel to everyone
2011年7月25日評價
8.7
激讚
新加坡 Gail
商務旅客
高級房
2011年5月入住 2 晚
pretty cool hotel great location”
location was great, comfortable room
pleasant service staff, really comfy rooms, enjoyed it entirely. I thought service was exceptionally efficient and very helpful, and the location itself was perfect for my needs. quiet but also near enough to all the key museums as well as the square. recommend it highly for couples and business travellers.
2011年5月31日評價
7.0
超好
澳洲 Kenneth
夫婦/情侶旅客
高級房
2011年4月入住 3 晚
Disappointing”
Helpful friendly staff
The staff were helpful and friendly. Well located.We had a first floor room which was very noisy from the street. Whilst the room looked nice it was impractical and all show. For a five star hotel it was disappointing.
2011年5月13日評價
8.0
激讚
瑞士 Beatrice
帶大齡兒童的家庭旅客
高級房
2011年4月入住 4 晚
Stylish hotel”
Location
stylish hotel-- very good location--very little rooms-- service nice-- pool very unkempt and very small -- no service on the rooftop terrace
2011年5月5日評價
9.7
屈機
美國 Hyung
單行旅客
高級房
2010年12月入住 3 晚
Best location in all of Madrid!”
Great modern design with clean beds and linens!
Gym could be nicer with more and better equipment. Rooftop bar closes at 8pm.
I really chose the best hotel for my staying in Madrid. The location is actually only two blocks away from the Prado and closer to the city center than both the Westin Palace and the Ritz. Since most anyone visiting will be going to the restaurants and bars closer towards the city, this location is much more convenient. The service at the front desk is great as is the doorman. Everyone speaks English as well. Would go back next time! It's cheaper as well!
2010年12月16日評價