About Agoda

See The World For Less

Agoda提供全球450萬間飯店和度假村的超值優惠，以及航班、活動體驗等服務，讓旅客輕鬆前往任何目的地，以優惠價格暢遊全世界。Agoda網站和手機App提供39種語言介面，以及24小時客服支援。 Agoda總部位於新加坡，隸屬於Booking Holdings集團（Nasdaq:BKNG），在全球27個市場均設有據點，擁有超過7,000名員工，致力於提供一流的專業支援，讓旅遊更輕鬆、便利。

Visitor Numbers

根據Agoda.com 在歐盟數位服務法 (「DSA」) 下的義務，我們估計從2024年2月1日至2024年7月31日期間，Agoda.com 在歐盟地區的平均每月接受者*遠低於4500萬。

This is only an estimate and is based on the data available to Agoda.com at this time, and the limited guidance in the DSA. This estimate is required to be published under the DSA and should not be used for any other purpose. The methodologies used to estimate average monthly recipients as defined in the DSA require significant judgement and design inputs, are subject to data and other limitations, and inherently are subject to statistical variances and uncertainties. This estimate may be revised upwards or downwards as Agoda.com refines its approach and in response to the publication of methodology by the European Commission.

Please refer to the website for metrics we consider relevant to Agoda.com’s business.

* ‘recipient of service’ is defined under the DSA to mean “any natural or legal person who uses an intermediary service, in particular for the purposes of seeking information and making it accessible”. This requires counting users to whom information was displayed by the Agoda.com service, even if that user did not make a transaction.

Agoda Platform-to-Business (P2B) Complaint Handling Annual Report (EEA)

報告期間：2023年1月1日 - 2023年12月31日。

接獲投訴案件數（歐洲經濟區）：14539件（來自3231276位合作夥伴）。

投訴類別：

• 59% 收/付款方式。
• 21% 收付款系統邏輯。
• 17% 住宿查詢/更新請求。
• 2% 系統/程式錯誤相關。
• 1% 住宿內容相關。

• 50%的案件於3天內處理完畢。
• 25%的案件於4-7天內處理完畢。
• 25%的案件需要7天（含）以上處理完畢。