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About Agoda

See The World For Less

Agoda提供全球超過600萬間飯店和度假村的超值優惠，以及航班、活動體驗等服務，讓旅客輕鬆前往任何目的地，以優惠價格暢遊全世界。Agoda網站和手機App提供39種語言介面，以及24小時客服支援。 Agoda總部位於新加坡，隸屬於Booking Holdings集團（Nasdaq:BKNG），在全球27個市場均設有據點，擁有超過7,000名員工，致力於提供一流的專業支援，讓旅遊更輕鬆、便利。

Agoda Platform-to-Business (P2B) Complaint Handling Annual Report (EEA)

報告期間：2023年1月1日 - 2023年12月31日。

接獲投訴案件數（歐洲經濟區）：14539件（來自3231276位合作夥伴）。

投訴類別：

  • 59% 收/付款方式。
  • 21% 收付款系統邏輯。
  • 17% 住宿查詢/更新請求。
  • 2% 系統/程式錯誤相關。
  • 1% 住宿內容相關。
2023年我們解決了100%的投訴案件，其中包括：

  • 50%的案件於3天內處理完畢。
  • 25%的案件於4-7天內處理完畢。
  • 25%的案件需要7天（含）以上處理完畢。
自2023年1月至今，歐洲經濟區的任何合作夥伴均未提起任何調解案件。

Agoda in numbers

7,000

Employees

39

Languages on Agoda.com

24/7

When Agoda customer support is available

2007

Year acquired by Booking Holdings [NASDAQ: BKNG]

40M+

Real traveler reviews

200+

Countries/territories with accommodation

4.5M

Hotels and homes worldwide

27

Markets with Agoda offices

2005

Year founded

A bit more
about us...
Is Agoda legit?

We’ve been doing what we do since 2005

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Where is Agoda based?

We’re truly global, based in 31 markets around the world

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Who are the Agodans?

Meet our talented team

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Can I have an Agoda career?

Discover how to join our team

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What exactly does Agoda offer?

Hotels, villas, flights, and more—at affordable prices

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Who are the Agoda founders?

Created for travelers, by travelers

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What does ‘Agoda’ mean? And what is an Agoji?

Learn about our
branding

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Does Agoda support the environment and local communities?

Sustainability

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Some big moments
in our journey

Early 2000s
Robert Rosenstein and Michael Kenny start talking about how they can work together.
2002
Robert invests in Michael’s travel start-up and the two entrepreneurs form a partnership.
2005
Agoda.com launches in Singapore with 7,000 hotels in Asia and 33,000 worldwide.
2007
Agoda is acquired by Booking Holdings [NASDAQ: BKNG], then known as Priceline Group [NASDAQ: PCLN].
2010
Michael Kenny retires, Robert Rosenstein becomes CEO.
2012
Agoda inventory passes 200,000 hotels.
2014
Qlika, an Israeli start-up, is acquired by Booking Holdings and merged with Agoda.
2017
Agoda surpasses a major milestone in daily bookings, allowing the company to rapidly experiment and innovate.
2018
John Brown, who joined Agoda in 2012 as CPO, is appointed CEO.
2019
Agoda Flights launches
2019
Agoda launches an updated brand identity.
2020
Agoda launches new products in response to the pandemic’s impact on travel: ASQ pages for Asian cities, Go Local and Go Local Tonight for domestic stays, Easy Cancel, and Hygiene Plus.
2021
Agoda inventory reaches 2.9M hotels and homes in 56,000 cities worldwide, with a website and app in 38 languages, and customer care in 16 languages.
2022
Omri Morgenshtern becomes CEO. John Brown becomes Chairman.