位於風景優美的倫庫特地區，從鳳蝶西佳飯店可俯瞰泗水，是享受購物, 餐飲, 商務的絕佳選擇。 距離市區繁華地段僅有4 km的路程，這間4星級飯店的位置非常優越，方便出遊。 住宿位置優越讓旅客前往市區內的熱門景點變得方便快捷。
鳳蝶西佳飯店提供優質貼心的服務和方便實用的設施，贏得了客人的普遍好評。 客人可享受住宿的一些服務：24小時送餐服務, 24小時保全, 每日客房清潔服務, 所有房型皆附免費WiFi, 代客叫車服務。
您將能真切地感受到鳳蝶西佳飯店的特有的氛圍，它體現在每一間精心規劃的客房中。完善的貼心設施與服務隨處可見，如：平面電視, 開放式衣櫥, 免費即溶咖啡, 免費茶包, 免費迎賓飲料， 在住宿內可找到健身房, 室外游泳池, Spa, 兒童游泳池等多種精彩的娛樂設施。 鳳蝶西佳飯店是來泗水探索城市魅力，放鬆身心的理想住處。
1.建議飯店大門應該獨立不要與其它餐飲廠商共用,讓人覺得雜亂,整體感覺頂多只有3星評價. 2.飯店的柱子結構太多,造成停車場出口處角度太狹小不易行駛. 3.感覺早餐取食的動線不是很順暢,建議調整. 4.若能做局部的調整與提升,加上親民的價格,那麼貴飯店真的讓人有超值的感受,會吸引客人再次光臨的意願.
City view房间干净整洁 光线好 餐厅的食物好吃也不贵。地理位置的话，虽然不在市区，但我出门都是uber,所以也没觉得有什么不便利。
Very nice and clean hotel. The staff is so polite and friendly especially Ms Puji. The room is very comfortable with strong aircond. The breakfast is adequate. Didn't able to try their bar and swimming pool. A&W is located in the building so that's a plus point.
Expected 4 star but got 2 star experience”
Waited 40 min for a room even i came 3.30 in the afternoon, got a room they said balcony pool acces at the front desk, turns out the balcony covered by a wall and on the other side of the wall is the pool, asked if my bed could be combined since i got twin beds, staff said yes but didnt, the lady looked tired and couldnt be bothered. Didnt bother to tell me the beds cant be combined, wifi was horribel, the tv remote was hard to press. Overall i regret chosing this hotel 🙃
Great strategic hotel”
A very nice hotel. Stayed only for a night to go off the airport next day. Room was nice, there's even complimentary snacks which is banana fried with chocolate sauce. Skypool view was nice. Ordered their room service food, and it was delicious too. Will stay here again.
Best Western Papilio is always my favorite hotel when I stay in Surabaya with my hubby. The location is accessible, the food is great, the staff are kind, and above all, the room is extremely clean. Highly recommended for those who visit Surabaya for business as its high speed internet will ease you in getting your work done.
great view of paddy field ”
if you craving for fast food A&W very much, this hotel is perfect for u.. located near the entrance of the lobby, you will not only be greeted by beautiful smile of the people, a&w bear also welcomes you there..!!
Overall,we had very wonderful stay, spacious room, value for money, clean, breakfast is tasty with various menu, sky pool is Just excellent with very nice view.One thing,I left my phone charger and I called the hotel, one of staffs said that he will call me back after he checked it out, unfortunately I didn't receive the call till I left the City
Spent a night here for transit only. I arrived late at night and left early in the morning, so I didn't have a chance to enjoy the hotel facilities other than my room & the restaurant. Superior Room is spacious enough, clean & comfy. I need some technical help at midnight, and their personnels was ready to serve promptly. Their restaurant is quite large, pretty & comfortable. Breakfast has enough variants, with Indonesian, Asian & International choices of food, although their taste is so-so. Some improvements on their taste will be appreciated. All restaurant staff supposedly need to be ready to serve in their respective positions when breakfast time started (6 a.m) instead of coming late. Some of the servers should pay attention more to the guests instead of busy chatting and watching TV. I might stay here another time, but perhaps will take the room-only option.