辦理入住登記完後，告知沒房卡了，要請人幫忙開門，持續兩天。 房間窗簾損壞，地板有煙灰，沒有做好清潔。 房間廁所門無法關閉。 續住客沒有更換床單、枕套 我們提前退房，想詢問關於後續三日不續住的話，處理程序，櫃檯只回，都沒有，就是不退，想說是規定，也就沒有再問了。
staff becaful, you pay by agoda , but you have to deposit 400 yuan for the key . then when you check out, they give you back only half 200 yuan, saying that you did not pay by agoda and you have to pay the room. don't stay there , the reception are very bad, two girls, robbers , try to keep 200 yuan in there pocket. never back there
bad smell room, unfriendly staffs”
The room is quite big but no ventilation. The room smells bad! Somebody has just smoked in the room. The staffs should give warning and strictly rules about NO smoking in the room because it will give unconfort for the non-smoking customer after the smoking customers left the room. The staffs are also unfriendly and they don't even speak a single word in English! So, the communication is very difficult. I would not recommend this hotel to anybody else!
bad hotel, unfriendly and non-communicable staffs ”
I only stay one night here. This is bad hotel. The staffs are unfriendly and they could not even speak an single English word! Too bad for the staffs in hotel. The standard requirement for all hotel staff is basic English, I think. I found in website that there is an airport transfer from hotel to airport and I booked this hotel because I NEED the airport transfer (my flight is in early morning). But the hotel staff charged me MORE than it should be (stated in the website) because they said they need to hire a car for me (so I assumed it is NOT the facility of the hotel like it is stated in the website). I WILL NEVER STAY IN THIS HOTEL AGAIN!!!
Convenience and Comfort”
Staff helpful even though they do not speak english
Respectable choice reasonably priced accommodation”
The hotel offers airport pick-up, which saves you from a lot of trouble in a city you haven't been before. They also help organising various tours around the city as long as you speak some basic chinese to be able to communicate with their tour desk. Definately skip the breakfast, it's terrible. Nothing to eat - and i have been to quite a lot of chinese hotels with only chinese breakfast - no coffee, not even tea! The condition of the rooms is acceptable, they are big enough for 3 people but they don't have a river view as advertised as the view is blocked by a huge sign. However, they even brought an extra thin matress to make the bed more comfortable without us asking for it!
The toilet of my hotel room is too small. There will be good if there is wifi in the hotel.
good sized rooms, Clean and comfortable”
Good location clos to Railway Station, local busses easy to hail a Taxi.The Lee River is just accross the road with a picturesque walk along the river.
They always had a smile when I went to reception, despite the fact that my chinese is *extremely* limited : they always managed to find someone who could communicate in english with me, never got impatient. They really did all they could to find me an internet cabled room. The rooms are super clean and comfortable. Sure to return to this hotel.
comfotable, lovely hotel”
the local food is reaaly nice, prefer to have breakfast