First of all, thank you for staying with us.
I do apologize for the inconvenience caused on the first night of your stay. Unfortunately, there was an unexpected fault on the fire alarm of the sixth floor. Our Front Desk staff was trying to do their best to ensure the safety of our guests, considering the overwhelming situation of the uncertainty of what was happening.
All our staff members have been retrained to avoid this miscommunications with our guests to happen again in the future.
Overall, we are delighted that you enjoyed your stay with us.
We will look forward welcoming you again in the future.
Thank you for staying with us and for your lovely review.
We are delighted that you had an ejoyable time while in Citadines Holborn - Covent Garden.
We will look forward welcoming you again in the near future.
Can not fault this hotel. Absolutely fantastic location - 1 minute walk to Holborn underground. Waitrose and Sainsbury's across the road.
Wonderful staff. They even let us check in about 10:30 in the morning- was so grateful for this.
Very clean, comfortable and modern apart hotel. I stayed in one of the studio rooms. Would not stay anywhere else in London other than a Citadine hotel in the future. Thank you for making my experience of London so wonderful