Alila has been the place where I arrange for my guest/family stay or gathering since it sta...
Alila has been the place where I arrange for my guest/family stay or gathering since it started operation here. Was always a pleasant to visit there. However I was bringing my family for a trip and stayed there during 6/18-20, on the first day we arrived at 15:10 (check in time is 15:00); I only got 2 rooms and was informed that the other 2 rooms were not ready(it passed the check in time already). 15 mins after that, I got the 3rd room and again I was informed the 4th room still not ready yet. So I brought my family to their room for unpack first. I came down like around 15:40 and asked again, holy, the staff told me I still need to wait for another 20 mins for my 4th room !! It was really bothering and I couldn't believe it happened in a 5 star hotel which I often visit and recommend. They really need to figure out what was wrong, even that was during their lebaran holiday, the management should be able to foresee it and arrange more people for it!