I strongly recommend NOT to stay at Surug Residency in Trichy. I first arrived at 9:50am, ...
I strongly recommend NOT to stay at Surug Residency in Trichy. I first arrived at 9:50am, and the first receptionist, who is smile-free and understands limited English, said I should "wait for ten minutes." Why? She answered that I could then go into my room. But all I wanted to do is to drop my luggage at the reception. After 15 minutes I checked again, and she said I couldn't go in until 12, since I "booked on the internet," and advised me to drop my luggage at the reception. Fine. I returned at 19:50, this time another female receptionist and a guy were there. I was again told to "wait for ten minutes, since the room was still cleaning." After 10 minutes, I checked again and was told again to "wait for ten minutes, since the room was still cleaning." I protested that the check-in time was 12 at noon, so how come they were still cleaning? The guy cut off my words several times saying he "understood." When I finally raised my voice and became forceful, he then checked if the room was ready, and the way he checked was actually to make a phone call to the cleaning person; the line was busy, and THAT WAS ALL! I started to protest strongly, and finally he went to check. In the mean time the lady told me to "go sit and wait." It was not until I told her to start check-in procedures that she bothered to, and at first she even forgot to check my passport. I also told her that the delay was not reasonable, and they should give me some other room that's ready instead. She said they were "fully booked," which was a lie, since I booked a non-AC room, and in the end -- after 25 minutes -- I was finally led to an AC room, and opposite that room was another guest room with its door wide open, with cleaning tools inside. And right before I was given the room,THE RECEPTIONIST STILL DIDN'T KNOW ON WHICH WEBSITE I BOOKED THE ROOM, AND EXACTLY WHICH TYPE OF ROOM I BOOKED. Doesn't she have a computer in front of her all along!? The room is professed to be a three-star hotel.