Unexpected Surprise from Hotel Staff”

Cityinn Hotel has always been my favourite choice of stay in Taipei, it’s comfortable, showering was what I personally preferred and that’s the only shower that I experienced 1 of the best. I also realised no water leaking-out from the floor while showering, floor mat cloth always stay dry and clean. This is why I decided to always come back the hotel whenever I travel to Taiwan. This time round stay, my fiancé and me choose ximending branch for convenience to excess ximending easily as we have really a tight schedule around Taipei for our Wedding Photoshoot. The hotel staffs were so alert to help out like waving the automatic entrance door to stay open when we were leaving for the photoshoot because I was wearing the heaviest wedding gown with veil and also a very welcoming us back after the photoshoot. Sherry one of the hotel staffs who represent the team was so lovely for writing us a congratulation wedding card plus giving us a complimentary champagne bottle of drink paired with glass cups. All their efforts was indeed forever memorable for us and whenever I came out of the lift or came back to the hotel they will always greet my name and giving the warmest welcome back. A minor detail was proven that when I was standing outside my room’s corridor for a couple of minutes, the hotel staff was so alert that they came out from their staff room within the level and ask is there anything that he can help? They were definitely not slacking with the cctv implemented in the hotel. Such small actions really warmed our hearts. We will definitely come back to stay next time when we visit Taipei again. Last but not least their service was immediate like rocket, we left 2 things and forgotten to dispose they actually created lost and found file in their system and emailed us before we landed back to Singapore. Excellent promptest service I have ever encountered and couldn’t be any happier and will be marked in our memory the rest of our life.

Enjoyable stay!”

The location was good.. come out fr ximen station exit 3 and just across the road.. u c the hotel.. less than 2 mins walk fr station.. not exactly in the hearts of xmd but is very near.. at least some quietness.. the hotel cleanliness was superb. I want to compliment all the staff there. Since day 1 of checkin, they are already very meticulous. They noted that i have a separate booking as i extended another day (not all hotels r like that). They even noted that we came down fr Hualien and asked how was our trip. We were there for countdown. When we left the hotel, they asked if we were going for countdown.. when we are back, they prepared 2 cup noodles for us and even left us a heartwarming note. They even noticed is my friend's bday, n even prepared a slice of cake and handmade card for her. Overall, i enjoyed my stay and would highly recommend this hotel. Oh yes, not forgetting that they provide laudromat services for free (detergent provided) as well as helping us place order for those popular pastries (chia te etc). Thank you! I had a memorable stay! Much better than the other hotels i previously stayed ard xmd... you all r the best!!! :)

Good location, cleanliness & convenient ”

The staff was friendly and approachable. When we arrived, they have presented a big welcome to us to Taiwan and welcoming my friends back to stay with them. There is no regrets of staying in their hotel because of their service was great. Bonus was that the location was great. Beside the hotel, there is very nice food stall of braised pork belly rice and opposite is family mart. The best is opposite is their train station of ximending. If you love sugar and spice nougart, it is at opposite the shopping center. Everything just walkable distance. It is a good pick for the stay at there especially you are first timer in Taiwan. Staff is happy to share information with you, if you need help. They put recommendation if you need. You also can make order for your taiyang biscuits and pineapple tarts with them too. So easy ya. My stay was so great with them

Strongly recommend CityInn Hotel Plus (Ximending)! ”

The hotel is centrally located near Ximengding station. (3 min walk from exit station 3) It has very professional staff, especially Ms Maruko. She is very cheerful and helpful, always offering us advice on the best places to eat Taiwan dishes and the best way to navigate to places of interest. The rooms are clean. The complimentary use of laundromat and dining area at the basement, provided yet another level of homely feel. Do note that the hotel rooms are not completely sound proof so we can hear footsteps from our neighbours when they come back. At times, we can also hear water passing through the water pipes at our room. However, this is more of a structural problem. For us, the sound does not disturb us in any way. The cleanliness of the hotel, the professionalism displayed by the staff and excellent location more than make up for the weak sound-proofing. Will definitely come back to this hotel if we come to Taipei again!

Just good service! Will always return to this lovely establishment ”

The hotel rooms may be small but the service is the best In class. I am always happy to return to this conveniently located hotel at ximending. They always pack the place with value and service is better than any 4 star hotel in taipei. Slightly pricey room rates but the extra $ paid is worth it. I would like to commend the staff for going all out to ensure we had a good stay. They provided calls and follow up calls, to ensure we are safe in taipei, loan us umbrella when it was pouring, wrote hand written note to guide us on where to go and what to eat! Hand sanitizer and cleanliness is extra bonus during this corona virus outbreak period! Thank you for the good service Bonnie!

The hotel saved my Taiwan trip ”

We initially stayed at another hotel which there was a smoking smell in the room We decided to forgo the hotel and I booked city inn last minute What city inn offered greatly restored our faith in the trip ! The best service ever Special thanks to Maruko who so patiently answered to all our needs and making sure our room is clean with fresh air and have all the things we need. Always having a smile on her face and ready to serve, very approachable and friendly. Thank you! Also also thanks to Min who recommended many places in Taiwan to visit which are really worth the time! Lastly the room was sparklingly clean and the toilet has all the stuff you need. Location is superb too near exit 3 of Ximen Greatly recommend to all :)

Great spot, amazing value for the money.”

I stayed here on a 20-hour layover. I thought I was able to take the train there, but it was closed when I got into Taiwan. I was able to take a quick cab ride. The hotel is open 24 hours, so I could still check in at almost 1am. I don't speak any Chinese but the front desk staff was able to give directions to spend the day walking around. The location was great! I found a famous beef noodle restaurant for lunch that was less than a block away. Also close to the Red House that had a ton of artist's booths set up with extraordinary shopping opportunities. The room was clean and exactly what I hoped for, even after missing a flight and rescheduling my booking 1 day. I would definitely stay here again!

Very clean room and great customer service”

I was very impressed with their front desk staffs who goes all out to assist you. Be it for souvenirs, recommendation for food and also shopping area. They are very helpful and would go all way out to assist you. The rooms are very clean and comfortable. You get free coffee and tea as well! They also have free snacks provided in the room with a extensive range of TV channel. Wifi connection is perfect, and we have so much choices for TV channel. The bathroom was clean and huge, they provide all toiletries as well. Very nice place, definitely a go to everytime I am going to Taiwan!!

Awesome service and hotel !”

If I could give more than 5 stars I would for the staff! Right from the moment of check in to the day we check out, we have received great service from City Inn’s staff. They provided recommendations for food as well as assisted us to call to book restaurants and our transport back. The location is awesome to us because it is not situated in the middle but on the outskirts of Ximending so we had peace and quiet at night and yet could still easily access the hustle and bustle of Ximending. They made our stay so comfortable that we don’t feel like leaving. Thank you CityInn!

Superb location, clean room, friendly staff”

Hotel is just 2mins walk from Ximending MRT Exit 3. You can see the hotel right after u came out from the exit3. Very good location and it’s a stand-alone hotel building which is safer for solo traveller. There’s A local eatery and convenient store just next to the hotel Rooms are clean with modern wall paper design. Hotel provides basic amenities as well as snacks. Free washing machine is available and there’s a basement floor dedicated for lounge area where u can eat and pack luggage even after check out. Staffs are friendly and attentive. Very recommend to stay

Very good and convenient hotel”

Hotel very near to MRT, rooms are clean, staffs are friendly and helpful. The most impressive is there is free laundry with dryer, coffee bar, steam iron, tables chairs for cheering at basement of the hotel. For travelers who like to ”dabao” food back to hotel can enjoy food at basement1. There is Taiwan famous Lu Rou rice just next to the hotel, a Family Mart that you can get cup noodle opposite of the hotel. For breakfast, you can get it right in front of mrt exit 2 in which just 3 mins walk from the hotel. I love this hotel, very convenient!

Great stay”

This is not the first time that we are staying in CityInn Plus. Their service is all year round the same. Staffs may come and go but their service remain the same. Friendly and warm, even raining outside without asking they will straight come to you and provide the umbrella without any deposit. One of the staff by the name of Bonnie, even go extra mile provided us with more information of where to eat. She overheard my husband and son conversation about what they want to eat the next day. Immediately when I woke up in the morning, a personal note from her with the information where to eat. Indeed, I melted my heart the moment I saw the personal note. Thumb up for you Bonnie. Beside Bonnie, there were another 3 staffs which I did not asked for their names they did a very good job. They were friendly and caring. Places we want to go but don’t know how they will help us to find out more information. Really wonderful experience. Thanks for everything.

Great and comfortable stay!”

This is my second time staying at Cityinn Plus and I have never regretted on both occasions. The stay was comfortable, and the hotel within walking distance to the shopping district of Ximending. Every morning when we leave the hotel and every evening when we return, the cheerful front desk staff would always greet us with wide smiles. This made us felt very welcomed and homely. Amenities were great too - common lobby with free flow beverages and snacks, free laundry area, ordering of Taiwanese goodies, etc. Will recommend!

Excellent!”

Thank you to the CityInn and all of your pleasant and helpful staff. The location is excellent, only a minute walk fro Ximending MRT, just across from FE21 department store, and walking distance from loads of great bars and restaurants. The room was very new, modern and clean, and was also well equipped. The self-service kitchen in the basement was also very useful with complementary snacks and drinks. Thank you again. We will definately be back.

Great location, Friendly and knowledgeable staff, Value for money”

Just 3 minutes walk from Ximending station. Super friendly and knowledgeable staff, if you have no fixed itinerary, just ask them where to go and you will get the best local food and shopping recommendations. They also have free laundry service provided. Bed is soft and comfortable, contour memory form pillow is available if requested. Room is clean and aircon is working well. Highly recommended hotel. I always come back to this hotel every time I visit Taiwan. 😉👍

Unforgettable staycation with City Inn ”

We love our stay with City Inn Hotel . Front desk staffs are very friendly, helpful and polite. I were give 100% for their service . Room are clean n bed is comfortable. They even provide washing machine, dryer and area for guests to gather for drink at night. Great coffee at the pantry provided for us everyday when we woke up before our journey. Can’t ask for more for their service n facilities.

Location very convenient, staffs very friendly”

Location is very good. 2-3mins walk from Ximending, exit 3. There's escalator up and down at exit 3, don't need to worry about carrying your luggage up the stairs. Staffs are very very friendly and thoughtful. Frontdesk staffs are very courteous and helpful. Stayed over New Year period and was surprised that they actually hang 2 cup noodles outside every guest room with the thoughts that we may get hungry after coming back from countdown party. Housekeeping staff, Sakura is very thoughtful to use a velcro strap to tie up our hp charging cable neatly. These thoughtful little acts from staffs of Cityinn Hotel plus Ximending really WOW-ed my stay experience. Will definately come back to this hotel if I come to Taipei again. Thank you very much.

Cityinn always my first choice ”

Cityinn will always be my top choice when I’m booking accommodation in taiwan. The location is awesome, just right at the entrance of exit 3 of XMD station. Hotel is clean and staff are all very attentive. My friend scalded her hand and they lent her a ice bag to use and even checked back with us on her condition the following day. Great choice!

Excellent Customer Service”

The location of the hotel was very good. Very near to the MRT and also within walking distance to Ximending. The service areas like the laundry and sitting areas are wonderful and spacious. As my mom started feeling unwell on one of the days, I asked the staff if there was clinic nearby so that I could bring her to see the doctor the next day, and the staff remembered the next morning and asked if my mom was feeling better. The staff were very caring and attentive. I applaud them for their good service. Definitely a good hotel to stay in. Will recommend to others as well.

Great Customer Service”

The location of the hotel was very good. Very near to the MRT and also within walking distance to Ximending. The service areas like the laundry and sitting areas are wonderful and spacious. As my mom started feeling unwell on one of the days, I asked the staff if there was clinic nearby so that I could bring her to see the doctor the next day, and the staff remembered the next morning and asked if my mom was feeling better. The staff were very caring and attentive. I applaud them for their good service. Definitely a good hotel to stay in. Will recommend to others as well.