Newly refurbished, super clean, friendly & excellent food.
The hotel has a nice view. It is in a long row of B&Bs and a little bit of a walk to the high street. The hotel was clean and provided all the amenities we needed. We chose the breakfast included package which we enjoyed. There is parking onsite.
The odd situation of not enough on a roll of toilet paper would have bumped the facilities down. But to be fair the receptionist provided the instant solution. More than satisfied.
Good location but unfriendly staff ”
Old eng style bedroom , matress very bad it make backache in the morning. Staff in the front unfriendly . Don’t have lift here.
The hotel was lovely and clean. The staff friendly and the food was good. It is in a great place for walking to the town and the views are beautiful. The river is just over the road.
The only thing I could say that made it a 3 stars for staff were we went for dinner in the bar and it was buysie. Only 1 lady serving drinks and waiting tabels. People were not happy as she was not speaking to them to say she had seen them. The 2nd thing was we arrived and our room was in the attick up small staines. If we had a big suietcase it would not of gone up. The room was cold and dull. The bed was up against the wall 5ft so the 2nd person had to climb over the first or come up from bottom of bed. Bathroom was lovely. It was a family room. Recommend when booking to say if you don't want roof bedroom.
Location of the hotel is very good it is dated need up grading beds and mattresses certainly need up grading . Beds creeks every time you take a turn I will certainly not recommend poor value for money
The hotel is only 5 mins walk away from the Fort William town centre. So it was really convenient for us to walk out for dinner.
The hotel has 2 parts but we were at the side without a lift so it was a bit tough for bring our 3 big luggages up to the 3rd floor. Where our room was the stairs were also narrow.
Overall, it was a nice place to stay and the room is very clean. Breakfast was good too.
A nice stop in Fort William”
In general, the hotel is good, good location, good breakfast, and the rooms are clean. The only negative point is the Wi-Fi. Today it's a very important aspect, because people work on the go.
Beautiful bathroom and excellent food served for Dinner!
Value for money”
Wifi not working. Essential for all hotels now
Nice cosy place in the middle of town”
We arrived late at night and was greeted by the reception warmly. We had dinner there and the food was not too bad!
one of the best hotels in scotland”
location staff and cleanliness
The view. The heating. The Staff
The accommodation was adequate with a reasonable sized room, very simply furnished. Good view. The bathroom dated with mould around a shower which is of a design which made hairwashing for example extremely difficult. If walking from station need to be aware distance almost a mil. Breakfast quite good. Fast check in with welcoming and efficient staff.
Located in front of the loch, ample parking, friendly staff
Stayed with 3 year old twin boys, only a overnight stay. Though the hotel was in front of a lock the room we got (double room) situated to the rear of the hotel. No scenery at all. Was not a problem since we checked in late and checked out immediately after breakfast. Food was good and there was a choice.
Easy access to the hotel and there is enough parking space.
Good hotel. poor customer service at checkout”
location. food. room
My stay was great the hotel was lovely the food was great the bar was open 24hrs. However when it came to checkout i gave my key back and they requested payment. But i had already paid via the agodo site. I explained that to the lady. Who told me smuggly !! Sir it only takes your card details too book it does not take the payment !!
My reply was no excuse me the payment was made. Lady say sir i can assure you no payment has been made. I told her to go check again which she did in a hissyfit. Then came back with a face as if she had just chewed on a wasp and said the payment was made after all. She did not offer an appaulogy but it was clear she was not happy. Neither was i as she did this in front of other geust waiting to check in. Made me feel like a criminal.
good service, good location”
nice view, nice service, lot of information about attractive places (suitable for tourist)