Pleasantly surprised after reading some reviews. Staff were fantastic, breakfast delicious! Only stayed 3 nights our room was near restaurant so noisy if staying longer. Only complaint why do hotels allow sunbed reservation for hours before guests turn up? Struggled to get 3 beds together as refuse to follow this trend of bed reserving!
Excellent hotel and marvellous staff.
Thank you very much for taking the time to give us your feedback and great classification, it is most appreciated and motivational.
Hope to welcome you back at Dona Filipa soon.
Guest Relations Manager
For the cost of the suite -only one chair on the balcony, no manning of sunbeds on beach which were uncomfortable, water only provided on first night not refreshed, breakfast poor
Reall you disappointed”
Overpriced - the room was very sub standard very old fashioned. Dates bathroom including shower curtain not what you'd expect in a 5 star. Bathrooms old the bath was dirty and had hairs in it before we even used it. Patio door so old and difficult to open and we had a dripping pipe that dropped on to our balcony the whole stay. Reception were not helpful. Wifi was broken 4 days of our 7 day stay. The room key swipe kept breaking so I had to ask for a new key several times. The cleaners did not take away dirty plates from our room until I asked. We got charged on departure for mini bar items we hadn't even had and we refused to pay as we hadn't had anything all week. Reception and lobby areas nice decor but that was all. Huge queues for breakfast and very few staff . All in all a complete waste of £2000+ and we will definitely not return. I would give it max 3* rating.
Excellent customer service”
We enjoyed our stay, customer service was always very pleasant, staff appeared genuinely pleased to help.
Room ready on arrival, prior to official check in. Check-in quick and efficient.
Breakfast was the same, although hotel busy.
Complimentary beds and sunshade on beach made a difference, we spent time every day by pool and on beach.
We did upgrade our room and all was beautiful. Housekeeping very thorough and turn down service with usual chocolate but we also got left fresh roses,
The location meant hardly any driving out at night so that was a nice bonus, we hardly used hire car.