入住時間自12:00 AM起，退房時間至12:00 AM止。視客房供應狀況，您能申請「提前入住」或「延後退房」的服務。若房客在非指定時間辦理入住或退房，可能需支付額外費用。住宿提供入住前及退房後的行李寄放服務。前台提供全天候服務。
從機場到DoubleTree by Hilton Phuket Banthai Resort十分方便。您能提前預訂「機場接送服務」，省去一樁煩惱事！只要在預訂頁面中的「需要加註特殊需求嗎？」欄位，告知飯店您的機場接送需求，他們將會透過Agoda的訊息功能，提供您價格及更多資訊。想自駕的房客們也別擔心，DoubleTree by Hilton Phuket Banthai Resort內即設有停車場，十分方便。房客可免費停車。若您想坐車或自行開車，隨心所欲暢遊普吉島，飯店可以協助安排計程車或租車服務。
DoubleTree by Hilton Phuket Banthai Resort的客房全面禁菸，但可在指定區域吸菸。DoubleTree by Hilton Phuket Banthai Resort設有吸菸房及禁菸房。您可以在預訂時提出房型需求，但最終房型仍需視空房情況而定。
DoubleTree by Hilton Phuket Banthai Resort座落於普吉島的巴東，是帶給您歡樂假期與放鬆身心的完美住宿選擇。 在這裡，旅客可輕鬆前往市區內各大旅遊、購物、餐飲地點。 住宿位置優越讓旅客前往市區內的熱門景點變得方便快捷。
DoubleTree by Hilton Phuket Banthai Resort提供多種多樣的設施，令您在普吉島期間的旅程更豐富。 這間住宿提供多樣設施，再講究的客人也能在此得到滿意的服務。
所有客房都有提供周到的設施，以確保無與倫比的舒適感。 除此之外，住宿的各種娛樂設施一定會讓您在留宿期間享受更多樂趣。 不管您是來普吉島出差還是旅行，DoubleTree by Hilton Phuket Banthai Resort都能讓您在留宿期間擁有一段難忘的回憶。
Holiday again ”
Once again staying there second times in six months. Tried premium pool access even better. Breakfast variety choices and staff friendly. Surprised to see Lots of ppl chose to stay at Hilton amid the virus, proves it has something attract ppl, will definitely back again hope very soon.
Awesome, clean, friendly staff, great facilities and perfect location ”
Location and facilities gym, pool, buffet breakfast.
Worth every cent”
Breakfast was amazing Clean well stocked even had vegemite 🤗 Had a pool access room but it was too shady They moved us to a better room straight away
Normal service standards ”
Bad experience during check in , unable to pay deposit in sgd , no welcome cookies which other ppl have , black face by staff “ kate “when I requested to pay hotel deposit in sgd , overall was ok , but pulled down by 1st encounter during check in
Not worth the money”
Pros Staff were friendly and efficient Location is super convenient Pool view is good Cons Air conditioning was poor , we had to switch room because it stopped working in the middle of the night. Our friends room also experienced same problem Water level in toilet bowl very high, be ware of the splash when you do “ business “ Wide range of meals provided for in - room services , taste poor Doors are old
Front desk lady was not nice at all(Ms.Ann). It took more than 15min to check in as she was searching for twin room. since our original booking was twin room, didn't understand why it took so much time. and her attitude against our complain was not nice at all. Then, we entered the room, it was double bed...
Cons: Room is not clean enough and has a musty smell (especially the area under the bed is covered with dust like it has not been touched for a long time). The furniture are old. Staffs are very nice and friendly but not professional. Pros: Good location. Room with access to swimming pool is convenient and cool, and has a quite relaxing area in front of the room. Breakfast is ok. Overall hotel does not live up to a four stars hotel and the Hilton brand, and is not worth the value for money.
Service good but the hotel is too old”
The staff is nice and helpful The room is so old and the noise protection was terrible I can hear next door’s morning call every time There were so many stains in the bathtub The lights would on and off automatically The bedsheet is clean and the bed is cozy The vent of air conditioner was so noisy and very disturbing Location is good, few minutes to the beach and 15 minutes to the mall and spa Basically located at the night market, lots of bar The breakfast is fair but I expect more Thai cuisine as there were too many bread and bread
The hotel location was excellent. Walking distance to the beach. Center of everything. To get halal food is easy and very accessible. The premier king room was superb and we had an amazing stay. The pools are awesome except the breakfast spread was abit so so and bang average. All else matters from the staff to hotel facilities i have no complaints and definitely will come again. 2 nights is not enough to enjoy the bedroom.
Old but great location ”
Hotel was previously called Banthai, the new name only come with upgrade to the common area, room facilities still old, Eg old style control panel by bed side, inconvenient aircon control, weird bath & fluctuating water temp; but for all it’s downfall, its location makes up for it. Walkable distance to anything patong, easy access to beach, restaurants, malls and massage places.
Good quality hotel conveniently located near Patong Beach”
Staff were friendly and properly welcomed us; rooms were spacious and clean; hotel had good pool facilities and a decent bar. Very conveniently located within walking distance of Patong Beach. Breakfast was good with wide selection. Wife said the coffee there was good.
The hotel previously was Ban Thai but was sold to Hilton Group n re opened on Sep 2019. Some of buildings had been renovated some don’t Guess their checkin administration still fresh so caused to some misarrangement of room. Lucky floor manager sunisa rectified and fixed the problem. Location is no complaint about the resort and breakfast also keep u full. It locates actually behind the main beach road so noisy not much , 2 quite built pool u can choose to rest whole day . Easy to access surroundings like 15 mins walk to central or jungcelon ... food , bar or massage mny choices. Feeling tired can take tuktuk, 100baht each , no bargain.. Overall , price , location n pool ; it’s worth to stay.
到着時間は午前だった為、15時以降で再受付してほしいと言われ、もちろん荷物だけ預けてそのつもりでいました。しかしながら夕方再チェックインをするとブッキングオーバーで、希望の部屋にチェックインできないと言われた。そもそも朝のチェックイン時にそんな案内はなく、代替え案として階数違いの同じ広さで提供できると言われたが、元々予約していた部屋からグレードの低い部屋を代替えされたので、受け入れられない話をし、これまた元々朝食付きで予約していたにもかかわらず朝食をつけるとお門違いのことを言われ呆れかえっていたが、副マネージャーの一生懸命さと3日目以降希望の部屋に移れることで許そうと思い譲ったが、いざ移れる指定時間に受付に行くとまだ準備ができてないとダブルのミス。いい加減にしてほしいと、現地マネージャーを呼ぶと、欧米人スタッフをわざわざ連れて対応される。この欧米人スタッフも今移れるからいいじゃないかと事の経緯を理解しない上に、何が悪いのかという態度。挙句最初の話ではスタッフが荷物を全部移動することになってたが、荷物は移動するけどパッキングは自分でしろときた。通常こう言う時は全てスタッフが行うものじゃないですか？ 挙句何個かの荷物を捨てられた！ 今までヒルトンに泊まって、さすがヒルトンのスタッフの礼儀正しさに感服してたが、今回はどこまで人をバカにすれば気がするの！？と言うぐらい踏みにじられた。本当に最悪でした！
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