Family Gateway”

Amazing Loacation

Holiday again ”

Once again staying there second times in six months. Tried premium pool access even better. Breakfast variety choices and staff friendly. Surprised to see Lots of ppl chose to stay at Hilton amid the virus, proves it has something attract ppl, will definitely back again hope very soon.

Awesome, clean, friendly staff, great facilities and perfect location ”

Location and facilities gym, pool, buffet breakfast.

Worth every cent”

Breakfast was amazing Clean well stocked even had vegemite 🤗 Had a pool access room but it was too shady They moved us to a better room straight away

Normal service standards ”

Bad experience during check in , unable to pay deposit in sgd , no welcome cookies which other ppl have , black face by staff “ kate “when I requested to pay hotel deposit in sgd , overall was ok , but pulled down by 1st encounter during check in

Not worth the money”

Pros Staff were friendly and efficient Location is super convenient Pool view is good Cons Air conditioning was poor , we had to switch room because it stopped working in the middle of the night. Our friends room also experienced same problem Water level in toilet bowl very high, be ware of the splash when you do “ business “ Wide range of meals provided for in - room services , taste poor Doors are old

Front desk”

Front desk lady was not nice at all(Ms.Ann). It took more than 15min to check in as she was searching for twin room. since our original booking was twin room, didn't understand why it took so much time. and her attitude against our complain was not nice at all. Then, we entered the room, it was double bed...

普通”

Cons: Room is not clean enough and has a musty smell (especially the area under the bed is covered with dust like it has not been touched for a long time). The furniture are old. Staffs are very nice and friendly but not professional. Pros: Good location. Room with access to swimming pool is convenient and cool, and has a quite relaxing area in front of the room. Breakfast is ok. Overall hotel does not live up to a four stars hotel and the Hilton brand, and is not worth the value for money.

Service good but the hotel is too old”

The staff is nice and helpful The room is so old and the noise protection was terrible I can hear next door’s morning call every time There were so many stains in the bathtub The lights would on and off automatically The bedsheet is clean and the bed is cozy The vent of air conditioner was so noisy and very disturbing Location is good, few minutes to the beach and 15 minutes to the mall and spa Basically located at the night market, lots of bar The breakfast is fair but I expect more Thai cuisine as there were too many bread and bread

Excellent stay”

The hotel location was excellent. Walking distance to the beach. Center of everything. To get halal food is easy and very accessible. The premier king room was superb and we had an amazing stay. The pools are awesome except the breakfast spread was abit so so and bang average. All else matters from the staff to hotel facilities i have no complaints and definitely will come again. 2 nights is not enough to enjoy the bedroom.

Old but great location ”

Hotel was previously called Banthai, the new name only come with upgrade to the common area, room facilities still old, Eg old style control panel by bed side, inconvenient aircon control, weird bath & fluctuating water temp; but for all it’s downfall, its location makes up for it. Walkable distance to anything patong, easy access to beach, restaurants, malls and massage places.

Good quality hotel conveniently located near Patong Beach”

Staff were friendly and properly welcomed us; rooms were spacious and clean; hotel had good pool facilities and a decent bar. Very conveniently located within walking distance of Patong Beach. Breakfast was good with wide selection. Wife said the coffee there was good.

Fussed”

The hotel previously was Ban Thai but was sold to Hilton Group n re opened on Sep 2019. Some of buildings had been renovated some don’t Guess their checkin administration still fresh so caused to some misarrangement of room. Lucky floor manager sunisa rectified and fixed the problem. Location is no complaint about the resort and breakfast also keep u full. It locates actually behind the main beach road so noisy not much , 2 quite built pool u can choose to rest whole day . Easy to access surroundings like 15 mins walk to central or jungcelon ... food , bar or massage mny choices. Feeling tired can take tuktuk, 100baht each , no bargain.. Overall , price , location n pool ; it’s worth to stay.

手頃なホテル”

朝食もそこそこ美味しかったです ビーチにも近く、ホテルのプールもこじんまりとして良いホテルです

手頃なホテル”

ビーチにも近くプールもこじんまりとして使い勝手の良いホテルです

最悪”

到着時間は午前だった為、15時以降で再受付してほしいと言われ、もちろん荷物だけ預けてそのつもりでいました。しかしながら夕方再チェックインをするとブッキングオーバーで、希望の部屋にチェックインできないと言われた。そもそも朝のチェックイン時にそんな案内はなく、代替え案として階数違いの同じ広さで提供できると言われたが、元々予約していた部屋からグレードの低い部屋を代替えされたので、受け入れられない話をし、これまた元々朝食付きで予約していたにもかかわらず朝食をつけるとお門違いのことを言われ呆れかえっていたが、副マネージャーの一生懸命さと3日目以降希望の部屋に移れることで許そうと思い譲ったが、いざ移れる指定時間に受付に行くとまだ準備ができてないとダブルのミス。いい加減にしてほしいと、現地マネージャーを呼ぶと、欧米人スタッフをわざわざ連れて対応される。この欧米人スタッフも今移れるからいいじゃないかと事の経緯を理解しない上に、何が悪いのかという態度。挙句最初の話ではスタッフが荷物を全部移動することになってたが、荷物は移動するけどパッキングは自分でしろときた。通常こう言う時は全てスタッフが行うものじゃないですか？ 挙句何個かの荷物を捨てられた！ 今までヒルトンに泊まって、さすがヒルトンのスタッフの礼儀正しさに感服してたが、今回はどこまで人をバカにすれば気がするの！？と言うぐらい踏みにじられた。本当に最悪でした！

申し分のないホテル。”

一昨年、タクシーの運転手に間違えて連れてこられたホテル。スタッフの対応がとても良いのが印象的だった。まさか、今回このホテルに宿泊するとは、何か縁があったのかも。ダブルツリーヒルトンという名前だけで予約していたので、タクシーでホテルに着いたときは、とても嬉しかった。深夜チェックインしたにも関わらず、明るく迎えてくれた。部屋は、いつも綺麗に掃除してあって、スタッフは、笑顔で挨拶してくれる。朝食も美味しく、とても満足だった。又泊まりたいホテル。

이중결제 환불처리 안됨”

이중결제라 결제취소 했다고 호텔측에서 영수증까지 첨부해서 메일 보내놓고선 한달이 되도록 처리가 안되었네요 동일한 날 두 건 결제 취소 중 한건만 환불 되었어요 고객이 불편한 부분의 일처리를 굉장히 깐깐하게 하고 심지어 제대로 처리도 안하는듯

좋아요”

위치가 일단 좋고 근처에 음식점이나 마사지샵등 인프라가 좋아요 다만 룸 두개 예약했는데 하나는 거의 4시 이후에 방이 준비됐네요. 컴플레인 했는데도 그저 미안하단 말만...

로비가 웅장한 호텔”

로비랑 테라스 구조가 특이하고 멋있습니다. 위치가 좀 애매하긴한데 밤에 빠통비치에 산책겸 살살걸어가긴 좋아요. 정실론과의 거리는 좀..있습니다 방자체에 대해서는 이정도면 만족이었으나 성수기시즌에대한 가성비는 잘 모르겠구요 직원들은 케바케긴한데 막 친절하고 소통이 잘되진 않으니 참고하세욤