1. I set my check in time to 6 P.M. and Everest responded OK. When I was there at 10 P.M., Everest said that my room was "OCCUPIED BY" the previous customers. Everest took me another 30 minutes to wait for the clean room.
2. When I arrived the room, it is not the one I booked and confirmed. Everest just took ten minutes to clean up another room to let me stay there. The toilet, the bed and the floor is really disgusting. The cockroaches are everywhere.