Enjoyed the pools. Many facilities for a family holiday. Room comfort good.
Buffet dinner average.
Heated pools can go for a swim in any weather
I made a booking through Agoda on the same day as my check in due to being quoted a ridiculous price when I enquired at the resort's reception ( the quote didn't even include breakfast) Agoda on the other hand gave me a good price for the stay which included breakfast. After I made the booking, the receptionist said that she could not detect the booking on her system. I told her that the booking may show up after 5 minutes since I had just made it. I showed her my accommodation voucher and that my account had been debited. She then led me to believe that money had been taken out from my account and no booking was made.. She then proceeded to tell me her cheapest rate AFTER I had already booked with agoda and asked me if I would like to rebook. I declined and then she told me that she would call the reservationist who was off duty but would come in to sort out the issue. Another person who made a booking with an online booking website also had a similar problem. I waited for quite a while and then I decided to phone agoda's call centre to resolve the problem. My problem was dealt with very efficiently by the call center. I was then informed that I would have to pay a hotel levy of 1% at reception which was strange as agoda had given me an all inclusive price. But as I was so tired, I just paid it. Cleanliness was good but the rooms are not well maintained. There were large gaps underneath the doors and the old building was not renovated to justify the cost of accommodation. Dinner was not good- my calamari was frozen on the inside. Waitress was very friendly. Breakfast was okay. I won't be returning.
Peter & Lynn Hopewell”
Room was tired and could do with a revamp. Lack of room service was unsatisfactory
Big bath, new linen and tv in the room
Underwhelmed but satisfactory
activities, put pt golf, swimming
staff are helpfull, the hotel is dirty and smells terrible i would never stay over again. the activities are fun and the gardens are well kept.
It could have been better”
The hotel needs serious renovations.
There is a big potential to have a nice hotel.
Staff are not bad but are discouraged.
The place is dirty and far from everything so we did not have an alternative.
The food was bad quality and very expensive.
Absolutely the most dreadful place”
My room was clean. The staff were friendly.
The staff are friendly yet totally incompetent. The second day after being really tired of waiting for everything i eventually walked into the kitchen to get my own milk. Only to discover one woman in the kitchen, strange this, four managers standing in reception, four waiters, and one chef???? No wonder everyone was cancelling their orders. The management stand aghast when a customer complains and diverts the attentions of the complainant. I think I kept a reasonable sense of humour throughout, considering - my tv didn't work, my aircon didn't work, my door didn't lock, my window didn't work, and the shower head was broken. I didn't even bother to report the broken mains pipe in the park, it wouldn't have done any good. What made me leave at 2am was - the receptionist "kinda ran outta painkillers, and couldn't access the medical box and the manager wouldn't answer his phone" and the toothache had developed into jaw ache. So I packed my case and drove to Vryheid to get my own - NEVER EVER EVER to return or to recommend this resort EVER.