Dear Lee, Thank you for reaching out to us and we apologize for the inconvenience you encountered during your stay. The problems are deeply concerned and conveyed to the relevant staff/department to handle very seriously. As we always strive to deliver exceptional experiences to all guests and this is a usual reflection we normally received. Please rest assured that we will prevent reoccurrence and hope to have another chance to restore your trust. Grande regards, Atthasit Thattanachok Guest Service Supervisor.

Dear Lee, Thank you for your feedback regarding your recent stay at Grande Centre Point Terminal21. We're so much appreciative to learn that you were impressed with our unbeatable location as well as unique services. Your suggestion will be certainly noted seriously to improve the quality of our hospitality and gain a higher satisfaction from guests. To clarify, our automatic curtain can be paused at the level that you prefer - both up and down by clicking the same bottom twice. Once again, thank you for your support, and look forward to welcoming you back on the next occasion. Grande regards, Atthasit Thattanachok Guest Service Supervisor

Dear Wanchun, Thank you for taking the time to leave your lovely feedback regarding your choose Grande Centre Point Hotel Terminal21 for the choice of alternative state quarantine. It's amazing to read that we have created the best experience for you on your trip to Bangkok. We are delighted to know that you did really enjoy staying with us and that you like the food, activity as well as the washing machine. Your review is most gratifying and will be shared with our staff and management team. We hope to see you on your next trip to Bangkok. Grande Regards, Chaiyo Pansa (Mr.) Duty Manager

Dear Mengwen, Thank you for review of our hotel! We are glad that you like it. For your reference, we would like to let you know about our ‘stay confident’ policy, which ensures the very highest hygiene and safety standards protecting all of our guests from the risks of viral infection. Please check our website for details. Grande Regard Chaiyo P (Duty Manager)

Dear Value guest, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Grande Regards, Kokkorn Assavaruengdej (Ms.) Senior E-Commerce Manager

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would be delighted to welcome you back again soon. Grande Regards, Kokkorn Assavaruengdej (Ms.) Senior E-Commerce Manager

Dear Man, Thank you for choosing to stay at Grande Centre Point Terminal 21. It was a pleasure to welcome you to stay at our accommodation and hope to have a chance to welcome you again in the future. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear KUAN, Thank you very much for wonderful review for Grande Centre Point Terminal 21. We are glad to know that you and your family had a great stay at the hotel and were impressed by the location of the hotel, our rooms, the service provided by our staffs and all facilities. Anyhow, we trouble to hear that had something feel inconvenience, this will be pass on concern department in order to resolve and immediate action. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear chaowen, Thank you for choosing to stay at Grande Centre Point Terminal 21. We are glad to hear you had a pleasant stay with us on your recent visit. Your compliments are greatly appreciated and we hope to see you on your next trip to Bangkok. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear CHUN, Thank you very much for wonderful review for Grande Centre Point Terminal 21. We are delighted to hear that we have been part of so many journeys that you've taken. We hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear SI, Thank you for staying at Grande Centre Point Terminal 21. We are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay. Please note that your feedback have been passed on to concern person in order to improve our service to meet guest experienced. Despite the issues, we do hope you return and give us an opportunity to serve you and your family again. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear Yu, Thank you very much for providing us the wonderful review. We appreciate your time with this review and in reading how Grande Centre Point Hotel Terminal 21 is one of the best hotels for you. We are honored to be your hotel of choice in Bangkok. Your feedback means a lot to us, and we cannot tell you how happy we are to know that you would choose us again for your next stay in Bangkok. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear CHENGWEI, Thank you for the great review and recommend for Grande Centre Point Terminal 21. We are happy to hear that you had an overall pleasant stay, took advantage of our location to go shopping around and found the room is clean. We also appreciate your comments on the friendly and helpful customer service we provide. Thank you again for your review, and if business or leisure brings you back to someday, we look forward to the chance to serve you again.  Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear Hsin-Yu, Thank you for feedback for Grande Centre Point Terminal 21. We are happy to hear that you had an overall pleasant stay, took advantage of our location to go shopping around and found the room is clean. We also appreciate your comments on the friendly and helpful customer service we provide. We hope to have the pleasure to welcome you again on your next visit Bangkok. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear Fernando, Thank you for taking time to sharing feedback for Grande Centre Point Terminal 21. We pleasure that you appreciated the level of service offered at the hotel and it's convenient location. It is wonderful to know that our team could be able to assist you during your stay here. We appreciate your feedback regarding our room. It is something we will certainly keep in mind as we plan for future improvements. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear Ting, Thank you for sharing feedback for Grande Centre Point Terminal 21. We are pleased to hear that you had a great stay and that you enjoyed our key location which is indeed connected with both of BTS sky train at Asok station and MRT Sukhumvit subway, also makes you convenient to travel around the city. And we hope we will have the pleasure of serving you again in the future. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear zue, We are sorry to learn of the shortcoming you experienced with the service provided. There is no excuse for this, our staff just simply failed in providing the efficient service that you rightly expected. The matter has been addressed with our concerned staff to look into the situation in order to ensure such that mishap will not re occur. We hope that this recent experience has not marred your good impression of the hotel. Please reach out to us directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our improved hotel. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear TAI, Thank you for always choosing to stay at Grande Centre Point Terminal 21. We are glad that you enjoyed your stay as Hotel location connected with BTS and MRT, and also connected with Terminal 21 Shopping Mall that very convenient for your shopping time. We hope you will choose to stay with us again. Please check out our social media for updates and promotions for your future stay. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive

Dear TAI, Thank you for the great review for Grande Centre Point Terminal 21. It was a pleasure to welcome you to stay at our accommodation and location, And hope to have a chance to welcome you again in the future. Grande Regards, Suchada Chotsakorn (Ms.) E-Commerce Executive