Never had an issue with this note. Staff are always extremely welcoming, hotel is clean, though worn in some places. We've only ever stayed in the newly renovated rooms so I can't speak for the standard ones but I've not had a bad stay yet. Will look forward to coming again next year!
Grandparents from South Africa with Daughter and Grand children from USA”
While the hotel was everything that we have previously experienced on this occasion the front desk staff were not the normal helpful ones we have come to expect, the room heating did not work, (-2 overnight) and when it did it shut down from 3am; making a very cold wake up, eventually a electric heater was supplied and while constantly on; only just made it bearable when radiators were off. No towels one day and no coffee and tea another made for a long walk from the Kendrick Rd annex to the main desk. A few niggles but they need to be pointed out. Will we stay there again? YES!
雙人套房 - 有小廚房
Room was very dirty mould in side of shower sink plughole was dirty shower head dirty kettle l needs descaling hairs on the bed table was grim with dirt . Regards Karen Bernard
Nice and cheap hotel in nice setting”
Fantastic value for the money. Nothing wrong with this hotel and a great price.
雙人套房 - 有小廚房
Brilliant for Conference at Reading University”
The staff were excellent. My room with kitchenette was well appointed and comfortable. There was sufficient well lit off street parking and I enjoyed my stay and will come again. The locationwas very good, a short walk to the university, also served by a good bus route. A fault with the cooker shut off the powere but hotel coped well with the problem. Also gave me free breakfasts and vouchers as apology. Lovely shower, good heating lashings of hot water. Good kitchenette. Nice dining room though very busy during conference.
Old and very tired building and rooms, very expensive for what you get, and beds to hard.”
comfortable stay and staff are very helpful”
Bus stop is very near to the hotel. convenient to take a bus to town. If in a group of 4 can buy a all day group bus ticket from the bus driver for unlimited ride around reading. The all day unlimited ride cost GBP 5 for Saturdays and Sundays, school holidays, bank holidays and public holidays. but for normal days is GBP 8.
Hotel quite old and a bit expensive
Room basic but clean and staff very friendly and accomodating.
Very nice hotel”
Beds ,location , value for money.
staff save an average hotel”
staff location building
very good. staff were exceptional, but hotel is a little tired.
nice location, and the value was great ”
Location was great, and the value
The cost is overestimated regarding the overall impression. There were some serious issues: the window could not be locked, on one day there was no room service, the showerhead in the bathtub was not convenient
good staffs, near in town and low price
the room is small but clean, you can hear the noise out side. It's okay for one or 2 days to stay but not long.
Chosen for proximity to a meeting we were attending and car parking because I am disabled.
The 2 staff we had contact with were helpful and kind.
The hotel room was below standard and not clean. The cleaning fluid used made the room smell unpleasant and affected our chests and taste. In view of this we did not use the bath or shower and decided not to attempt a breakfast in this hotel.
This is a lovely old building and deserves to be clean and comfortable, I realise that this costs money and the market is a competitive one, we always tty to use independant hotels rather than "chains" but when we are disappointed as we were we understand why the chains are in such high demand.
Not worth the price”
I found the staff at reception in the evening not very welcoming at all. The room was clean but very dated.
Nothing to say
Good but the distance was not as stated on the website
A shame, because if it were clean, it would have been fine. Not just a minor cleanliness issue, but a deep, deep, dated and disgusting cleanliness issue. Needs sorting out! Outrageously bad value for the money.