They are mess up with our booking and checking in, nobody want to taking care the situation until next day!
Queen Guest Room
Great location ”
Pros - great location at old town/royal mile area. Within walking distance of attractions in old town and new town area is accessible via north bridge or the scotsman steps. Room was clean and comfortable.
Cons - hallways have steps hence a bit inconvenient if you’re dragging a big luggage.
If you’re getting off bus/train at Waverley station, exit to Princes street and cross over via the North Bridge. Otherwise you might end up lugging your lugggage up the Scotsman Steps which is 104 steps.
Shower pressure not enough
Queen Accessible Guest Room
Good but not great”
For the price you are paying I think you get a better stay at the Radisson Blu round the corner or the G&V just up the road. The showers in the Hilton have pathetic water pressure and are a bit mouldy. The carpets somehow aren't flat (i.e. bumpy) and squeak when you walk over them. The layout is ridiculously confusing and if you get a room on floor 1 or below you are essentially in the basement.
It's a decent hotel and the location is great but you get that and more at other hotels nearby. The Hilton does however have the best gym of the lot in my opinion.
Lovely hotel very central clean staff friendly only down side breakfast cold”
Location and staff excellent
Two Double Beds Deluxe Room
Nice and modern hotel”
Location is no doubt
It’s a walking distance to city and Shopping area
Two Double Beds Guest Room
Good hotel, good location, heater not good, No car park”
Hotel is nice and near tourist area. But not recommended if you bring car. car park is far and they charge fee for it. Heater is central which makes difficult for you to adjust on your own. when we ask for warmer room, reception say they will help from central but still room is very cold at night and morning.
Two Queen Beds Accessible Deluxe Room
Beautiful hotel in an excellent location”
Beautiful hotel looks like it's just been refurbished, rooms were very nice and breakfast was excellent. Most of the staff were really nice and helpful but at check in I did feel like the receptionist looked down on me. Granted I had just come off a 12 hour flight alone with a baby and looked knackered but still I am a paying customer. She then realized that I had booked a pretty expensive room and let us in the room early. So she was redeemed! Lol the second incident was a coupe of hours before check out , went to have a shower while my baby was a sleep when one of the male staff walked in without knocking. This gave me a massive fright, I should have had the door locked but with it being card access doors I didn't worry to much about. He did apologize profusely but it still freaked me out especially being there with my baby. Overall beautiful hotel, amazing breakfast but some unfortunate and I think not the norm interactions with some staff. Also note they did not have any blankets to fit a baby cot (cot was provided at no extra charge by hotel).
Queen Accessible Guest Room
Beautiful hotel, at the center near the old City and the new. The staff was very professional and nice. All facilities at room and hotel where new and comfortable. Breakfast was perfect
Two Double Beds Accessible Guest Room
The washroom is very bad”
The washroom is very bad
No one told us that this hotel is in the midst of some mega makeover - so ended up in a complete mess with huge heap of construction material tagged by workers with paint sprayed on their bodies all around! Terrible experience.
Superb location. Service attitude is just so so. Under renovation now and so quite messy and cannot see the beauty of this historic building.