The hotel is in a very good location of central London. You can access buses and underground easily.”
The areas around are good and the transportation is convenient.
Quick City stay ”
Conveniently located near Underground and Westfield London
Clean and rooms are relatively larger than most hotels in London. The lovely staff made the stay felt extra amazing!
Stay was good but wish breakfast was included. One of the staff was rude ”
Computer printer was always broken or not functional
Enjoyed every minuet of our stay, staff very friendly and helpful, nothing was too much trouble.
UNMATCHED CUSTOMER-CARE CAPABILITIES”
Good location - Shepard's Bush metro station is on 200 m distance (decent connections to any location in the city)
Huge shopping mall, 5 min walking distance.
Notting Hill, 10 min walking distance.
Bus station to OXFORD - right outside the Hotel.
Nice and safe area.
Good breakfast, decent options.
The best thing about this Hotel is their Staff.
They ALWAYS tried to go the extra mile to help you and accommodate your needs.
Special note for Ioannis from Greece (works at the Reception) - who showed supreme customer-care capabilities!
Because of him, we are henceforth always booking Hilton, wherever we travel!
I firstly have some problem with the check in staff at the reception, but finally they solved it out and gave us some compensation to access the executive lounge.
in terms of room, the AC didn't work well.
Excellent location and breakfast.
Good staff and hotel room
good value hotel
reception staff excellent
but understaffed in bar and restursnt
Stayed at this hotel as the location was perfect, 2 minute walk to Shepards Bush underground/overground stations so good location for getting around. Sadly the hotel is showing signs of ageing and needs some TLC. The room was just ok, very small but functional bathroom however no shampoo provided, only a small bar of hand soap
The hop on hop off bus stop is right in front of the hotel (cant remember its name). Its best to buy the ticket from the hotel. We bought our ticket at the airport, our only choice was Big Bus ticket, the Big Bus stop is very far from the hotel, you need to take a bus or cab to get there.
Walking distance to Westfield shopping centre and Shepherd's Bush station.
I also took a bus opposite the hotel to Camden Town (great for shopping).
Breakfast is great. Huge variety.
Hilton Kensington good position ”
Good hotel nice area,close to Westfield shopping,94 bus across the st to Piccadilly 31 to Camden market or tube 4 min walk.breakfast is good full English.only downside is a lot of emergency sirens but it's London it's everywhere u go.nice pub across the road just past the shoe repair guy.turn right u can't miss it.
Very good hotel at a very good price”
The staff are great, they did their best to make you stay pleasant.
The room a little bit dated but functioning very well. The bed is confortable. The location is very good, easy access to central London by bus no 94, direct buses as well to the Portobello Market, Camden Market and the Wesminster. If you want to explore the citu of Oxford, the bus stops right in front of the hotel.
Not as good as last time”
The staff were wonderful and the breakfast was just as great as I remember. However, the room seemed much smaller. Perhaps because it was at the front of the hotel, rather than the back?
The fridge didn't work but it was replaced with another as soon as we reported it (as we said, staff were great) However, the toilet wouldn't flush unless you pushed the whole cistern back towards the wall. Yes, it moved about 2 inches! The shower rose couldn't be angled, just moved up and down so it sprayed at you, rather than on you. You could hold it but that's the only way it would tilt. The Hilton rooms are getting very old looking and could do with refurbishing.
As such, for the money, we wouldn't stay again but luckily the staff made it a pleasant stay.
Great value and location for Hilton brand especially in London”
Only few mins walk to Westfield shopping mall where you can get everything you want. Hotel room is very small but comfortable.
The breakfast is good slection.