Everything is good. Suggest supply of complimentary limited water bottles per day as an addition.
Partners 50th Birthday”
1)On arrival I questioned the amount they want to charge me as I was certain the cost was higher than the amount when I booked was left waiting for 1 hour to check in, all other guest who arrived got a free drink we got nothing.
2)I booked and paid to take dinner at the hotel and only after I had paid was I told I must where long pants, as I was only there for 1 night I had not pack any and had to purchase a pair.
3) When checking out was advised I needed to settle the mini bar bill, I questioned this as I had not taken anything from the mini bar and was told it was for the bottles of water. I then looked at the invoice and they were charging me for a mini bar from a different room. I stayed 1067 and they tried to charge me for 1069, very poor I will never recommend this hotel.
Beautiful beach. Nice activities. Happy hour is great but moves from bar to bar. And awesome infinity pool. The guys at the boathouse are great. Ronaldo is the best. Spent time teaching me to sail. Our safe and phone was broken. They came quickly to repair. But safe errors again. The AC was stuck on 20 and wouldn’t change. Very cold room. Food is expensive, so we ate out for 1/3 the price most of the time. Sunsets are the best and nice long walks on beach.
Great staffs, good food. But could be more generous consider how much u pay for hotel.”
Everything is good, except that drinking water in the room is only provided on the first night. Coffee and tea in the room is chargeable..... I think probably my first encounter on a 5 stars hotel like this.
Excellent experience. Really 5 star quality”
The buffet was not up tp part. That was the only thing, that I can see improved :-)
Not Worth Your Money”
From the moment we set foot on the property, it all went downhill from there. First, our room took 30 mins to be ready, even though we checked in after 3.00pm. While waiting for our room to be ready, the front desk asked us 3 times if we wanted to pay for an upgraded room since it was our honeymoon. Appalling - they knew it was our honeymoon, and yet refused to offer anything special, but asked us to PAY for an upgrade instead. While on our stay, we were told by housekeeping that bottled water was only given upon arrival but the tap water was unsafe for consumption. Even on half-board, our dinners didn't include something as simple as bottled water. On top of the half-board, we still had to pay for water while dining. On our 2nd last day, we left some change on the table when we went out for a swim. To our surprise, we came back to the change likely being taken as a tip, and 2 bottles of water next to our bed. It was just an overall disappointing experience, and we had a bitter end to our honeymoon during our stay.
flies and water”
the services are perfect. But two things I'm not very satisfied. In restaurant, no matter breakfast or dinner, there are flies, a lot. And water in dining,in package doesn't include water? Why? How much profit can be generated by sale water?
Beautiful place and great staff”
Beautiful hotel area, superior service, swimming pools and beach. If you want to take a relax, good food, good services and nice beach this is the right place :-)
bad location !”
Bad service !! Away from city
Well to start with generally hotels upgrade guests but hilton actually offered me to take normal room instead of my suite which I had booked. Very bad first impression but finally after relenting a lot we got our confirmed suite at 10 pm ! I don't think I will return !
There are no three things
Great staff new rooms beautiful surroundings
Loved the new rooms and the staff are friendly. The hotel is clean with beautiful surroundings.