The hotel was clean and in a good location but we felt it was very overpriced for not very much.
I think expecting €6 for a poached egg and €15 to enjoy the in-house entertainment was ridiculous and should most definitely have been included.
Also we visited as part of our honeymoon and felt there was no special congratulations or effort to make us feel special.
We are now in Sorrento where we received a hand written note to congratulate us, also the entertainment and poached eggs are included!
We will not be recommending the Hotel Carlton.
景標準雙人房 - 有花園庭院
Nice hotel, nice staff and good location”
Hotel is a little dated, but I think this is typical of most of venice.... staff were friendly and mostly helpful..... no facilities provided for early check out and late departure (simple offers of a room to shower would have made all the difference)
Great location but avoid level 1”
Conveniently located across the train station and jetties. Given a 1st floor room and was disturbed by noise and cigarette smoke from the street directly outside. Room was clean but a little dated. Rooftop restaurant was fantastic with good food and live jazz band performance.
景標準雙人房 - 有花園庭院
The hotel was scrupulously clean, and the public spaces up to date, but the rooms were years overdue for paint and general maintenance. There seemed to be a lot of tour groups, but it was perfectly located for us (older couple) as we did not have to fight our way onto the water bus with luggage / could walk to the hotel and enjoy Venice without dragging suitcases through the streets. Excellent breakfast buffet.
Nice location, Breakfast is good
So convenient to take a water taxi from the airport to this hotel”
This was the perfect location for us. We flew in to Venice and it was so easy to book a water taxi directly to this hotel. Great service, food and cleanliness. We were booked to take the train to Bologna and the train station is directly across from this hotel on the other side of the canal. We had lightweight luggage so the transport was just so easy. We walked everywhere in Venice as it is completely walkable to everything you may want to see.
Room Too Small & The Room Smell”
If u like old school style u can choose this hotel. When u see the ballroom is very nice, then when u see the room u will very disappointed. Twin double room the condition Is 2 bed position straight (not that u thinking as per standard twin double bed)
Everything at this hotel was top notch. Wonderful location on the Grand Canal that was quiet but conveniently close to everything. Outstanding service from all areas--reception desk, wait staff, bartender, housekeeping, etc. Such a wonderful breakfast; great way to start the day. The rooms were clean and had everything we needed. We will definitely stay here again.
The location was good, it was literally across the train station. If you have heavy luggage then you may need to reconsider as the only way to reach the hotel is to cross the bridge. We have two pieces of luggage and one is quite heavy. It was raining and eventually we have to engaged an illegal porter who approached us at the station at EUR 10 for each luggage. During check out, we asked for a public porter service which cost EUR 15 for two luggage.
The rooms are worth the money
Breakfast is very good. There are a lot of choices. I will be recommending your hotel to my friends and colleagues not only for your nice and comfortable rooms but also for your polite, helpful and attentive staffs. I'm looking forward to coming back at your hotel in the near future.