There were cockroaches in the room. One came out of the toaster the. Mold and oxidized pieces of metal in the bathroom. Mold on the ceilings of the living room. Basically, a great sense of lack of investment and care. It all felt old and sloppy.
We were on the 6th floor with a sea view. The room, although a little small, was more than suitable for us. It was cleaned every day. The staff were very friendly and accommodating. Downsides - breakfast, although plentiful, was the same everyday. No tea making facilities in our room (you pay extra for this).
It’s fine for a night or two. ”
Free WiFi is hard to find. Need to pay additional for real WiFi. But the breakfast was great. More hot dishes.
Not 4 star hotel , this hotel rate must ne reviwed by malta tourism authorites ”
When we booked in this hotel we thought that we will stay at 4 star hotel standards, however we were surprised by hotel condition as oncen we arrived room was so dark no sun light , room was small and bathroom condition so tired . In theNext morning at breakfast we asked for green tea and staff informed me that they only have norml tea . Moreover , most of the food was containing pork , and we as muslim we dont eat pork , its well known that 4 star hotel offers different variety of food but this wasn't the case . Cleaning service , knocking door from 830 am which abit early to wakeup a guest who had a long flight .
Last but not least . The rate of this hotel is not 4 stars hotel, re evaluation must be concerned I only give it 2 stars .
No way a 4 star hotel”
Really uncomfortable bed, old as the bastions of Malta. Noisy room, tiny shower and not even free wifi in the rooms! Very disappointing hotel
Staff is not cooperative at all. Air conditioner in room are not cooling. Very bad time I have. ”
No cooling system in the rooms. To stay in this hotel is bad experience. Staff is not cooperative at all.
Definitely not a 4Star Hotel - its 2Star”
No airconditioning, sounded like we had a helicopter in our room when on and it had never been cleaned since installed; the dust it blew out when on landed on the bed and bags in the room - disgusting.
Rooms smell of cigarette smoke.
Tiles falling in bathroom.
Shower base leaks & toilet didn't flush.
Bar fridge in room, but didn't work and leaked water in our room every day.
Wardrobe had a smell and the clothes I had hanging, I noticed when I got home had holes - not happy!!
There is no customer service from the staff and the very few who did bother to be nice to the guests soon wore thin because of their managers.
Don't waste your money on this hotel!!
Definitely NOT 4 star! Perhaps 2 star. Broken tap, Air conditioning in poor state, refrigerator not working, hard double bed, dining room A/C not working, ancient tiny lift, evacuation alarm went off 6 times in 7 days, including 3.00am one night.
You have to pay for every extra thing u ask for ie safety deposit box , tea n coffee facilities, adaptors n very noisey with aircon n strong cigarette smell coming through aircon
Dont chose this hotel!!!”
It should be 2 stars hotel here.
Too many hidden charges. Eco tax, WIFI free ONLY IN RECEPTION. You have to pay for WIFI in your room. Next door was a building site and work began at 07.00. There was no veranda only a small walled area out side the room. With building rubble falling down into the area every day. The outside walls of the hotel in this area are cracked and crumbling with pieces falling off. The door to the outside area is broken and needs replacing. The use of a kettle in the room along with tea and coffee was an extra charge The double room requested turned out to be a twin room, with 2 single beds.The pick up and drop off from the airport if you wish to use it, is expensive The manager was nice and helpful as where the restaurant staff.These may sound like small and insignificant items but they are the things that make or break a holiday. All this said and done I have stayed in worse but I have definitely stayed in better for the money.
No way is this hotel 4 star: shabby, broken tiles, broken tap, 1970s tiny portable tv. Pool growing mould and in need of a repaint. Staff overworked so service was lacking. This hotel needs money spent on it to bring it up to scratch. I would not recommend it.
Enjoyed my stay here. Staff were very welcoming and helpful. Very good location, central to many shops and restuarants, bus stop not far from hotel either.
Good value for money
Very conveynient location but expensive”
Location Location Lovcation
Work and sleep very little time in the hotel
Good location to explore Malta”
Location, sea view
Very good hotel in great location”
Neat and clean room, Breakfast is good, staffs are very friendly.
This is a very lovely hotel in a very good location near the sea. The room is neat and clean, bathroom is very spacious, the room size is ok but in comparison to the room size the bed is very narrow. It seems very odd to see such a small bed in a big room.
Lovely centrally located hotel.”
Location, breakfast, friendly staff.
The hotel is just across the bus stop and easily accessible. WiFi only at the reception area. Breakfast good. Booked a double room, but actually there were 2 twin beds.
Friendly staff and great upper deck pool and restaurant
Nice hotel if a little in need of some repairs as it is a little dated in the decoration..
Staff are nice and friendly and the bar/pool/restaurant on the upper deck is great for the food and views
Very good hotel with comfortable rooms”
excellent rooms, very good breakfast, excellent location, cleanness
most room don't have sea view
It is a very good hotel, excellent value for money, conveniently located. It is a pity it has a limited number of rooms with sea view, but the view at the back side is also pleasant overlooking the quiet streets of residential Il-Gzira.
No complaints whatsoever of the quality of rooms.