Pleasant stay here. Hotel looks modern but the wifi connection in the room is Super weak!
Great location!! Very nice hotel!”
Great location, there was a road construction site outside but that’s temporary, didn’t cause any noise and wasn’t a problem at all. The receptionist was nice and friendly, loved it!!
Disappointed with receptionist/staff behaviour”
It's not that I am travelling for the first time but the attitude of the staff was pretty disappointing to say the least. To be specific it was racist towards Asian ppl particularly Indian.
I got a room which was facing towards the railway track and every 2-3 mins we can hear the noise and the vibration..I went back to the reception asking g for another..bt the standard reply that all rooms are full..
I had to shout at him to get me a new room else I will leave the hotel..some one else came from the back office and gave another key to a room which is on the other side. The behaviour of the receptionist was pathetic to say the least. Instead of giving us the best room, he allocated something sub-standard assuming we are going to take it anyways.
After that I always kept a sturn face at him for the nest 3days, since I had to pass him every day.
Very disappointed with the stay.
The AC in each unit here was old and not at all cooling. We asked the front desk about it, they came to check it out and told us, "this is as cold as it gets," which is about as cold as a table fan will get you. Definitely not the place to stay in the middle of summer.
The front desk staff hounded us when we went up to our room with our friends who were leaving their bags with us while traveling to other parts of the country, constantly asking and ensuring there wouldn't be 4 of us in 1 room--even after we clarified that they were leaving. Definitely felt like being 10 years old again when your mom pesters you to get your friends out of the house for bed time.
It was impossible to find our room because there was actually no room number on the floor. It had broken and fallen out.
The toilet not very clean”
We booked for 1 night and expected with 4 star level but very disappointed. The room was fine but the the toilet was very dirty. That’s not the quality of 4 star hotel at all. The sink in the toilet was blocked and the water stuck there. We asked help from the receptionist but no one come and fix it. Very bad service. Lucky we booked only 1 night and wouldn’t return again.
Hotel with construction in front, receptionist doing their own things”
We arrived with receptionist chatting and we sit and wait :(. They suggested to book directly not through Agoda which made me surprise. Good size recent renovated room, but no shower gel, body lotion. We should not bring big suitecase as stairs to lead us to elavator and hard for lady. Staff at restaurant is as usual but receptionists are unaceptable as told me one thing and my wife different things, abit rude. I wont come back this hotel again.
Good value for money just a few let downs. ”
The hotel itself was lovely, however directly outside the road has been dug up for a good mile to allow for a metro link to be put in so there's works outside from 7am most mornings and I wasn't made aware of this when I booked. No taxi drivers could drop you anywhere near it was always a good 10 min walk away. However the hotel is in a good location a 10 minute walk from the train station, the staff were helpful and lovely. Breakfast wasn't up to much though just your average contenental. Overall the hotel was clean comfortable and not too far away which was what I paid for however the works going on outside for me really did let it down.
All good but breakfast is soso
Great Location for Traveling Around the City but not really great for the Internet Connection”
There is no doubt that this hotel is a few minutes to certain places like the Santa Monaca Church and the Arno Bridge, which I find really great. However, due to constructions taking place near the hotel, that meant the internet connection had to suffer, which was a shame. As a YouTube vlogger who does his very best to upload on a regular basis, some of my videos almost took forever to load, which infuriated in some occasions. Despite that, breakfast was still great and I still recommend this only for the location. Those looking for something less crowded, look elsewhere.
Good Location with Friendly staff”
Hotel reception staff, Alan, was very friendly and helpful with our check-in. He also gave us an overview of Florence- places to visit and dine. Will definitely return to stay in this hotel again.
Good value hotel ”
Good location close to the train station about a 10 minute walk. Very quiet. Rooms small and a bit dated but comfortable. Good continental breakfast and friendly helpful staff.
nice breakfast, good location and superb room condition