The room is very spacious, but the price is lower than most of other hotels nearby. The location is near to the Kansai airport, so I do not need to spend an extra fee for the transportation, and I can clean my luggage just before 2 hrs ahead of the launch.
Thank you for your favorable guest review regarding your recent stay. I’m delighted to learn of your appreciation for our location and your room. We are very happy to share your good experience with you here.
We will further keep trying our best in order to offer our guest a wonderful stay with us, not only for our location but also for our own attraction.
Once again, thank you for choosing us and we look forward to welcoming you soon.
Nice hotel, nice food. Location is very good for transfer traveler who need to catch early flight. It's near the rail station and airport. However, it's a little bit far to Osaka downtown.
The hotel is quite old as can be seen by the dirty carpet! I arrived the hotel at 1:45pm but I was not allow to check in as the check in time was 2pm! I left my luggages with the reception, the hotel didn’t offer to put my luggages in my room like the other hotels did! Overall, I stayed only because I had a morning flight the next day! Otherwise, I wouldn’t recommend to my friends!
Thank you for staying at Hotel Nikko Kansai Airport. First of all, we sincerely apologize for your unpleasant experience that we caused you due to our check-in time policy at 2pm. Actually, we are preparing the guests’ rooms first whose estimated arrival time is just 2pm, so there might be cases that those rooms whose estimated arrival time is not early are not ready shortly before 2pm yet. We beg for your kind understanding for this matter. (For those who need rooms early, we are offering early check-in service with additional charge.)
Even though, it was a shame that our lobby service team and cleaning team couldn’t meet your expectations and made you feel uncomfortable.
We took your words seriously and will retrain our staff to be able to serve from more customer’s point of view to be professionals for services.
With your feedback in mind, we will try our best to recover your trust and ensure that every guest enjoys a comfortable and relaxing stay with us.