Twin room for 1 person selection is not expected.”
we need to compensate extra head count even confirm a twin room.
Dear Ms SUK
Thank you for staying with us at Hotel Nikko Osaka and for taking time to share your feedback.
We apologize that the misunderstanding and confusion under our reservation system might cause about the number of guest for 1 room. Please kindly let us inform you that our twin room rate for single occupancy and double occupancy is different. Please feel free to contact us anytime if you have any inquiry and difficulty next time you book rooms with us and allow us to help you in advance. We appreciate your understanding for this matter.
We look forward to having you stay with us again at Hotel Nikko Osaka.
I would like to say special thanks to Miss Oh (Concierge) who help us a lot during we lived in the hotel. She is helpful and good attitude, million thanks.
Dear Mr. Lo Chi Wai
Thank you for staying at Hotel Nikko Osaka during your visit to Osaka.
It is a pleasure to hear from you that one of our staff, Ms. Oh was able to make your stay at our hotel a better one.
From all the positive comments we receive from our guests, we will do our best to continue improving our service.
We are very much looking forward to welcoming you again on your next visit in Osaka and providing you a brand new stay experience.