Staff are very polite and good in service. There is a shuttle bus from Hotel to train station which I guess it is easy to access without a car.
Environment and facilities are very good , myself and my family have spent very comfort 2 nights in this hotel
The staff at the front office and restaurant were friendly and helpful. Dinner was delicious and we love the outdoor onsen..
My family and I had a comfortable stay.
Rest and Relax”
Private onsen,great dining ,relax
Provided private onsen if you are shy to go public.Great Dining food but have to order earlier beforehand,a great place to rest and relax yourself.
Relaxing stay in Hokane”
Onsen, dining and the view
The hotel is set next to a waterfall and river and our room provided an excellent view of them. The room was nice and spacious, one of the only times in Japan that we could stretch out our legs and relax. Having access to the on-site onsen was fantastic as well. There's an outdoor bath that allows you to enjoy the fresh mountain air, see the river and relax in real hot spring water.
The dining was fantastic. We had a traditional kaiseki meal for dinner. The fish was nice and fresh and the cooks were right there if you had any special order or you wanted something else. We ate our meal and then ordered some steak (Japan's best!) and some tempura.
Overall, we were looking for a resort to relax in during our stay in Japan and this is exactly what we needed after so much sight seeing and walking. Our only complaint is that, while there are staff that can speak English, we had a few difficult moments in communication. At the end of the day, we got everything we wanted and had our needs fulfilled so it's of little consequence.
Nice Hotel with Good dinner served”
free shuttle pick and drop off, good English speaking staff
The thing impressed me the most is they have very good English speaking front desk staff. And they are very nice to the non Japanese speaker. The best service is in their restautant and their staff are very helpful. E.g. One night we need to bring our own wine for a celebration, in stead of charge a fee like some hotels do, they provided wine opener and open the bottle for us, and changed the regular glass to wine glass for us.
Something can be better is their hot spring bath - they have closing time from 10am to 1pm. Would be good to open all day.
Price is quite high. We paid to stay including two meals, but we did enjoyed the good stay and good food there
오래 머물고 싶은 곳”
공기좋은산세 훌륭한 폭포수전망 멋진 조식부페
기차역에서 도보 가능한 대형 온천관들과는 달리
산 중턱에 위치하여 힐링 온천료칸으로 최적~~
료칸내에 폭포가 있어 주야로 분위기 운치가 다름
또 방문하고픈 곳ᆞ