MIAO | 2019年8月1日
MIAO | 2019年8月1日
入住時間自12:00 PM起，退房時間至12:00 PM止。視客房供應狀況，您能申請「提前入住」或「延後退房」的服務。若房客在非指定時間辦理入住或退房，可能需支付額外費用。住宿提供入住前及退房後的行李寄放服務。前台提供全天候服務。
Hotel Serrano的客房及室內區域全面禁菸。Hotel Serrano設有吸菸房及禁菸房。您可以在預訂時提出房型需求，但最終房型仍需視空房情況而定。
塞拉諾飯店在2010年重新裝修過，無論您是來馬德里出差還是休閒旅遊，都可以在此得到滿意的服務。 這家住宿離市中心不遠，僅有0.1 km，去機場也僅需要15分鐘。 從住宿到市內幾個主要地標相當方便，例如Museo Carlos de Amberes Madrid. Maestros Flamencos y Holandeses, 阿根廷大使館, 巴拿馬大使館。
共有34間溫馨舒適的客房，每間客房都配有完整的設施，能讓您馬上放下一天的疲憊獲得充分休息，部分客房另配有平面電視, WiFi, 免費WiFi, 禁菸房, 空調。 除此之外，住宿的各種娛樂設施一定會讓您在留宿期間享受更多樂趣。 想在馬德里尋找舒適又方便的飯店，就一定要考慮塞拉諾飯店，它能帶給您賓至如歸的感覺。
Friendly staff. Fantastic location.
Great visit to Madrid”
The hotel is very well located, clean and with comfy beds. We did not have breakfast there so I cannot comment. It is very well located within Salamanca barrio with many cool cafes, bars and shops. Would go back!
Good short stay”
I came back for graduation ceremony and I know Salamanca area very well. This hotel wins for location as it's right next to Serrano, close to all the shops. The quality of bathroom essentials are not good, we didn't use anything, even the paper towels are too thin. Good for short night stay, but not long term tho.
A quiet jewel”
The hotel was pleasant, tucked away in a quiet side street in the high-end shopping part of town (Gucci was just round the corner). Very neat and tidy, it provided a very positive experience of Madrid, away from the masses of tourists. Metro was a bit of a hike.
hotel is very good also the room are very excellen”
the hotel is good, the staff are friendly and provided the information what i need, i really like the room are very clean, big and comfortable. the location is good for the connection bus and metro ruben dario (green line, very close) and serrano (brown line).
Nice hotel near the Designer's Shops”
nice hotel near the designer's shops if you are looking for designers items, during my stay the complimentary wifi was not available, so I have to pay for the third party wifi, the hotel said complimentary wifi will be available soon.
A nice hotel to sleep in; but not much more”
Easy access to the main roads in Madrid within the Serrano region. Few minutes away from multiple restaurants and bars. Easy access to bus stop and a short walk to the metro station. The rooms are a bit small and pokey -- which meant I felt very cramped and disappointing for a 4 star hotel. No tea/coffee services in the bedroom and the bar shuts quite early (10pm) so you really don't want to be in the hotel just to chill and hang out. But super comfy bed. Good shower!
Perfect Location but poor facilities ”
I had a room with small window and courtyard view. No day light for whole day. Perfect location but lack of facilities. Safe was not working, no kettle and no any free water included. Due to location, I can put 3*, but not more.
I needed to do something in the embassy area so I chose to book Serrano as it is the relatively cheaper one with good reviews (above 8.0 is my searching standard). I took renfe C1 from the airport to recoletos station which is faster than metro. And it is about 1 km from recoletos station to the hotel. I had only a carry-on suitcase and the street is an avenue so it's comfortable to walk with one piece of suitcase. The location and area are great for strolling around, shopping and dining. But I'm very disappointed by the hotel room. The whole room is so outdated. The interior, bathroom and the appliances, even the linen felt old and damp. PS. Hotel's internet doesn't work on macbook because iOS' secure feature makes it unable to load the wifi login page. This is another example of how outdated this hotel is, that they haven't update their internet system to accommodate the up-to-date needs.
Everything looks old but room is spacious. Overall staff helpful only one of the staffs who is unfriendly as he looks impatient when I requested for hot water at 6am. Told me that I can only request for hot water after a certain timing. I was a bit unhappy as I requested hot water for my wife who felt sick. Poor customer service.
Excellent locations *but* beds are not comfortable”
This hotel would be fabulous if they updated the bathrooms and replaced the mattresses. The beds are like linens on a slab of plywood. The location is near all high end shopping and very convenient to Metro.
Good service and location, choose the right room”
i requested a single room and was initially welcomed into a cramped room overlooking a patio. there was barely enough room for me to put the suitcase (i put it on the desk). the bathroom was spatious with a shower (no bathtub). complimentary wireless internet was a plus, and not that common in spain. i requested a change at reception and the staff were extremely friendly and helpful. i got a larger room overlooking the street with a balcony, very spatious and with plenty of light. apparently this was a double room for single use. i did not go to breakfast in the hotel but it looked like the dining area may need an upgrade (i did not go in though). it is also not very friendly to people with disabilities in that there is a flight of stairs to enter the hotel, no ramp. the location is great, steps away from castellana and serrano, very conveniento for business and higher end shopping, in a cleaner and more quiet area that the touristy areas.
The Hotel is located close to the Sub. The Staff is very friendly and helpful (as long as they do not have to help you with your luggage). The rooms are not to big for a 4 star hotel but completely renovate and the AC is working with accuracy. The only bad thing is that they forgot new doors, thats because you can hear the noise of the floor all to loud. Nevertheless I can do recommend this hotel and would come back for another stay.
Nice service provided in a polite way
Perfect location near US Embassy”
Excellent value for money. Great location, efficient staff, clean room.
Very comfortable bed, quiet street. Courteous and extremely helpful staff. 👍!!
Excellent Location with Helpful Staff”
Location was excellent, right in the shopping district! Staff was extrememly helpful, always available to provide advice. Well furnished and very clean.
Nice hotel in great location”
Very nice location. The rooms were nice and clean and staff was useful. Would stay there again (we had a 2 year old daughter with us - no problem staying there with kids)
Wonderful room and great location!”
The hotel is well located and the rooms are spacious, clean and comfortable.