Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Casablanca City Center.
Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.
Nous allons essayer trouver un arrangement avec AGODA pour que ne clients n'aient pas à payer des suppléments relatifs au taux de change.
When I arrived at the hotel, it took me 10 minutes to wait for check in (there was only one front desk staff to check in and only 1 group ahead of us). When I got upstairs to the hotel room, the key card did not work, while the staff only speaks limited English, they tried to fix the key card for me but it did not work neither. It took me 3 trips to travel to the lobby and the room just to fix the card. The most horrible thing was, the housekeeping lady broke into my hotel room at 9am in the morning WITHOUT KNOCKING THE DOOR AND WE HAVE YET CHECKED OUT. She did not say sorry and ran away quickly. Didn't expect IBIS having such poor quality of service.
staff are more interested in themselves rather than entertaining the guest. the hotel room looks like bathroom-attached hostel. no toiletry, no water bottle and indifferent service. cam'on even Riad which is cheper provide better service
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Convenient location next to Casa Port”
The hotel is right next to Casa Port, which is convenient whether you're flying in to Casablanca (there's a direct train from the airport to Casa Port) or if you're arriving by train from other cities in Morocco (trains link Casa Port to Rabat, Fes and Marrakech, though you'll have to transfer at Casa Voyageurs for Fes and Marrakech). It's a 5-minute walk, and you don't even need directions because you can see the hotel from the train station.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.