good: big tv., bathroom, lounge and common space, breakfast
bad: -safebox didn't work. I had to call twice before somebody came (unfortunately it could not be fixed during my 5-day stay).
-Towels were missing: I had to call twice to have one.
-Staff was not clear regarding the price of the breakfast: I ended up paying eur15 while they told me eur10.
-Quality of the mattress is horrible. If you have back problems or simply don't like feeling an old mattress below you, you won't enjoy the night.
-A hotel staff entered my room on after knocking at the door very silently. So he entered my room / private space without my consent what could lead to a very disappointing situation.
Reception staff could be more welcoming. Car park spacious in Spanish standard.
Nice hotel, clean and free water each day”
I really recommend, I had a lovely stay at this hotel. Fridge didn't work that good but it was not a major problem
Reasonable price, good location with old style room”
The nearest metro station is Pío XII, about 5 minutes walk from the hotel. Nearest train station is Chamartin, around 17 minutes walk and Chamartin also has a metro station attached to it. The hotel lobby is grand and welcoming however the rooms are rather old and smells mouldy. The sound proof is poor and I can hear crowd talking in the corridor or neighbours opening and closing doors.
Clean, comfortable and restful stay on the final leg of our holiday. ”
Staff booked the airport taxi for me early morning which was great. Room service was also excellent with a good hot meal. Rooms were big, quiet and beds were very comfortable. Thank you for a good stay.
Staff were very helpful. Bus ran every 20 minutes into the centre from just outside of the hotel and the Metro was only a 5 to 10 minute walk away. The only small downside was the lack of local shops, but not much the Hotel can do about that really.
Enjoy very much the hospitality, friendly smiles and kind attentions of all the staff.
Special recognition to Gema from the restaurant area
Great hotel friendly staff and nice rooms. Limitations were the location which is not central however there is metro 5 minutes down the road as well as supermarket and mcdonald's for self catering. Overall would recommend
unfriendly staff, remote located”
Staffs were not helpful enough who asked us to get a fork in the restaurant or the service of delivering a fork to the room will be charged. metro station is around 10 mins away, bus to town takes 40 mins or even more during peak hour. Think again before deciding to stay in this hotel.
三人房 - 可住3人
One Word, SUPERB”
Pros: Value for money, clean hotel, helpful staff, bus stop to the centre if madrid is 20m away :)
Nice and cheap hotel”
The place a bit far from city. But the room and bathroom very big and comfortable. I love my stay in this hotel
Good clean hotel in a great location. I had a great stay
value for money”
location a bit remote.
From the airport, it was just a 15 minute taxi ride to the hotel. Our taxi driver asked us if we wanted to take a faster route but it would cost 1.50 euro more. The difference would only be about 3 minutes.
The hotel is nice & quite, very friendly staff at reception. Checking in took less than 10 minutes. The staff was also very helpful in giving us directions to where we were going.
The room was nice with 3 single beds. We should have requested for 1 queen or king plus 1 single, since we were a couple travelling with our daughter.
The location is convenient for those wanting to travel by train. It is only a 15 minute walk. If you are travelling with heavy luggage, a taxi ride will only cost you 5 euro. There's a bus stop right outside the hotel's corner but the hotel is quite far from the city centre if that's where you want to go.