I booked the Executive Suite. The mattress was hard and there were a number of stairs in the room. The room was dark and cold and the lighting was bad. I asked to change rooms after the first night - to an ordinary room. The matress was better. The rooms need a complete refurbishment. What really got to me was that the cheap little soap dish had a huge chip in it. It appears as if everything has been done on the cheap, for exampe half a curtain in the room, no protectors on the pillows etc. We were afforded one little piece of soap for two of us - to be divided between shower and handbasin.Had we not been near the conference we had to attend, I would most certainly have booked out before staying one night. Very disappointing for a 5 star rated hotel. I kept wondering how the 5 stars were awarded.In my opinion, it puts me off booking through Agoda again.
Excellent service in tranquil surroundings”
The service, quality rooms and lovely restaurant
Excellent. Fast check in and well trained staff made our stay comfortable. Beautiful room and good food. The quiet surroundings make this an excellent place to relax or get together for business dicussions, away from any distractions.
Worst hotel i've ever stayed”
The room is not bad, lovely bathroom
Chocolates in the fridge has been expired since October, and i checked in there in January. Can't imagine a 5 star hotel giving their lodgers a 3month expired chocolates. Watch out for frogs in the passage as well,
Beautiful setting and excellent service”
Beautiful setting, great service, excellent ammenities
Excellent value and service. We enjoyed every moment of our stay at this hotel! Well trained staff looked after our every need. The rooms are beautifully appointed and the food was very good. We will definitely refer our friends ans family to this hotel.