Attended this hotel for a family wedding.Everything was a problem for the staff from the point of booking, check-in, during the stay and at the hotel morning breakfast. Have never experienced such poor customer service and rudeness.
The only staff who were good were those who served during the wedding breakfast.
Very expensive and not the quality and vfm I have experienced in other 4 star hotels.
My partner and I stayed for one night after going racing. Can not fault the hotel. Staff were helpful and friendly. The facilities were great. Will definitely stay again
Fab warm outdoor pool”
The warm outdoor pool was fabulous. The spa facilities were good, very happy.
Great hotel, very helpful staff”
Stayed here as close to RMAS staff were really friendly and accommodating. The pool and gym area was really good, rooms very clean and nice atmosphere. Would stay again.
Great location but seriously over priced ”
Had a terrible meal in the restaurant. All ordered steak - none were cooked as ordered. Very disappointed with quality of service and attitude of staff to sort the problem
Nice hotel but overpriced ”
Friendly staff. Nice pool. Good breakfast
We were staying to attend a funeral
The bar food was overpriced and poor quality
Hotel was nice, spa was lovely”
Spa was great, the outside hydro pool was wonderful
The hotel was ok, but the service was a little poor. Most the staff were friendly enough, but some were just rude
unfortunately only stayed for one night after ascot meeting...would have loved to stayed longer. can highly recommend this hotel. exceptionally clean, staff very helpful, breakfast was very good...and lots of it.
staff at spa reception
The hotel is amongst beautiful and peaceful grounds, lots of mature trees and velvet lawns.
The staff were all helpful, polite and cheerful and the room was squeaky clean.
Because we had booked a room with our child, we had an executive size which was big enough for us.
The spa was a real luxury, though children only allowed at certain times and not in the hot tub, sauna etc. Unfortunately the staff at the spa reception in the evening were less helpful and friendly than we would hope for.
Good pool/spa.Nice grounds.Plenty of parking.Nice food.Excellent breakfast menu.
We were well looked after despite the hotel being busy.Private room provided for our party to have a meal together.
Breakfast was until 10 am on the weekend.Good selection of food replenished regularly.Quaint interior from old part of hotel which has a bit of history.
Very clean hotel with very friendly accomodating s”
situation, spa facilities, food,
bit of a higgledy piggledy building, ups and downs could very easily get lost, perhaps some thought could be given to signage.
We were at the hotel as members of a family attending a wedding at a local venue, and right from the start we were made to feel very special. This was important to us as it is likely that this will be the only holiday we get this year and after a really bad year as a family it meant a lot. We really relaxed and made the most of our stay the only draw back was that it was not a longer stay.
food, comfort, facilities
I observed that access for disabled visitors was not of the best- people having to wait for ramps etc.
very typical of the high standards that one would expect of a Macdonald Hotel. The rooms were well equipped and well fitted out and comfortable. avoid the mini-bar, which was very expensive. The food was excellent, but some guests had to wait for some time before they were seated for breakfast.