Location: good (very close to Tube station and different kinds of restaurant nearby).
Room(Four-poster suite) : New, clean and spacious when compared with another hotel (with similar quoted room area) in the same location (I have stayed in two hotels for this trip).
Breakfast: Simple but good
It was value for money and very good when compared with another hotel for this trip.
Got upgraded to a suite and it was a lovely room. Huge bathroom and a big TV. No aircon but has a decent electric fan that is a little noisy but does the job. Nice location and close to tube and shops. Will go back again.
Good hotel and close to tube for traveling around London
List of complaints
1. NO AIR CONDITIONING AND BAD REPLY FROM STAFF
As offered in their website, air conditioning is provided. It is SUMMER in London and temperatures during my stay was up to 30˚C. This is one of the reasons why I chose a place with air conditioning.
When I asked why there is no air-conditioning, I also asked if they provided a portable air conditioner. They said no.
I asked for some ice – which in Europe, normally hotels provide ice complimentary. They said they don’t do that, not even a cube. A proper service staff will offer some alternative. The reply was
“There is a ceiling fan in your room”.
Do you think that I if I felt hot in my room I would not look for some way to cool myself and THAT I WOULD NOT KNOW WHAT A CEILING FAN LOOKS LIKE?
How insulting is this remark?
2. Unpleasant Service staff
The person that checked us in is a lady who wore dark rimmed glasses and only works there in the afternoons during the 1st week of July. She was not a pleasant pers