Size of the room is good. The bed is quite comfortable.
The cleaning leave a lot to be desired and the staff is not really helpful.
Thuan & Khanh from VN”
Good hotel, good location, nice vie. Breakfast choices are still limited.
Value for money”
Value for money
Smoke smelling rooms”
It smells like an old bowling alley
Unfriendly receptionist , room floor too sandy . ”
The receptionist are not polite .
Room floor is very dirty.. very sandy. They didn't vacuum the floor. Just use broom to tidy up. All dust in the room. Not nice to stay
Solid place to stay”
My room was clean and quiet, bed was comfortable and bathroom very spacious with huge shower. Safety box was broken. Staff were fine, not over friendly but not rude either. Breakfast was appalling, inedible, couldn't even provide toast. Overall a decent enough place for the price, I would stay again
Clean & comfortable ”
Great location, large clean rooms and extremely friendly staff... Very impressed by the staff at breakfast who remembered my name from check-in... If I remember correctly, her name was An.. Will definitely stay here again
Find a better place elsewhere”
Stayed for 3 days, kinda disappointed. Safe box locked, water too cold even at highest setting, staff is not very welcoming, room amenities are old, toilet light cannot be turned on.
Excellent services from Kitchen Team !”
In addition to my previous review, I would like to compliment one of the waitress - Mai Thai Minh Thuan - for her excellent services.
As I have been in Vietnam for almost one month. One morning, I suddenly have a craving for fresh milk and have mistaken the pack of condensed milk as fresh milk. Realising it is not what I can consumed, so I left it as is.
Next morning during breakfast, Thuan, came around to tell me that they bought a packet of fresh milk for me and asked if I need any. This brought a smile to me - yes - Thuan, you have made my day ! Thanks for your thoughtfulness and I am amazed by the services standard of this hotel !
Thank you very much to the Kitchen Team for the varieties of breakfast as well as your hardwork of clearing the table fast and keeping the table clean.
Please be patience with them on language as English is not their first language but you can see they are trying - which is an excellent gesture. Btw, some of them do speak mandarin. You may get lucky because someone may understand you. If not, do rely on Google Translate.
I will definitely come back to stay and recommend (already did told some friends about this hotel) my friends and travellers to come here. I truly enjoyed my stay here.
Thanks again to all the staff in Moonlight Hotel !
Lovely hotel with excellent view of Han River & surroundings”
I booked for one night on 5th June as I do not know what kind of hotel I am dealing with. Their guests' reviews were not strong (under 8.0) when I booked them on Agoda.
This hotel turned out to be amazing ! It is one of the tallest buildings around here and have a very good view of Han River and surroundings !
Instead of 1 night, in the end, i stayed 4 nights. The young receptionist, Ba Na, and her superior, Ctti, and Toan have been very helpful with my questions. Bellmen were responsive and helpful too !
Buffet breakfast was good, but they do run out fast if you run into Asian tour groups staying in the same hotel. (Lots of varieties were out of stock in my first and second mornings).
In any case, this is a lovely hotel with nice view. Hence, I will recommend to anyone coming to Danang.