Front desk staff are not professional, neither friendly.
Hotel facilities are as described. nothing special but value for money. facilities could be improved and upgraded
Suddenly change to another hotel without notice”
While I checked in I was informed that the hotel under renovation and thus move me to another hotel. There is no pre-notice and I am not happy with that arrangement.
The most helpful staff ever”
The receptionist was extremely kind in helping me to correct a reservation error and making my stay as pleasant as possible after a very long and difficult journey.
Doesn't worth the money”
The staff are unprofessional & unfriendly.
The elevator is very small can't fit more than 2 people & it's very old.
The room wasn't clean enough.
The internet is very very very slow!
The towels weren't clean enough.
The fire alarm suddenly started at the middle of the night without a reasonable reason!
Renovated and well located hotel”
The hotel is comfortable and well located. The area is not very secure by night for solo travellers.
Location Easy to find”
You can reach the hotel from train station within 5minute by walk
Nicely located hotel with nice staff”
The location was interesting : you can shop, dine, have a drink just around the hotel. The staff was nice and efficient. The wifi system was very good as well.
It was nice and actually quiet. We were on the 3rd floor but you could not hear too much of the road. The room was large and clean. Bed too soft for my taste. The bathroom was large and clean. It looked new.
Central location and comfortable room”
Central location, quiet hotel, good size room
Overall the stay was good. The bathroom was a bit rundown but not too bad. Good location near station but only a 10 minute walk to the port too.
Didn't help make Marseilles a great stop”
It was near the main road Republique, room was clean, bed was comfortable.
The wifi was slow and kept getting disconnected. The person at the front desk always seemed to be annoyed whenever we approached. He didn't offer any information beyond what we asked. We took a cab to mp2. We realized belatedly there might have been a shuttle to the airport. It would have been nice if the hotel staff provided helpful tips for their guests to navigate the city.
Luxuray hotel and friendly staff”
Large, clean and comfortable room
The room was very comfortable and clean. We had nice sleep. Bathroom is big and clean.
Great location for all Marseille attractions”
Location close to central station, La Canebiere and Vieux Port - Good continental breakfast - good price
We had a good time in Marseille also because of our stay at New Hotel St. Charles. Location came first as we wanted to visit more of Marseille and also visit Aix-en-Provence by train, then hire a car at the train station.. nothing could be easier. The hotel quality is good for the price we paid, room not large, but standard for this hotel class in France; continental buffet breakfast was good and available until 12:00 - Super. Only negative thing we'd have liked slightly harder matrasse in our bed.
Avoid this hotel in Summer”
Near to St Charles Gare Station
Air cond is not working. I asked the receptionist regarding this, he mentioned the air cond system for the whole hotel spoilt and told me the technician will be coming over to fix it the next day. He suggest me to open the window instead. But it was too noisy outside and I can't sleep at all. I asked again the next day when the air cond still not fixed. This time the receptionist reply me in a very unfriendly tone telling me to talk to his boss as he is just a worker there.
Later i found out from my friend who stayed in the same hotel before that the air cond was never working and the reply from the receptionist is always the same which is "a technician is coming over to fix it."
Modern and comfortable room”
Clean and budgeted hotel
The hotel is closed to train station, just few minutes walking along with a slope (of course, a bit tired if you carry with luggages walking upwards). It is proceeeding maintenance outside of the building but okay with no noisy. The receptioniest is helpful and nice. Big toilet and the bed is soft with comfortable. It is pity that we just stayed one night.
a hotel with great location and people”
the location and the convenience
the door of my shower room is damaged.
The hotel is within 5 mins walks from the train station, relatively convenient. I enjoyed my stay then generally. It would have been great if they could have got the door of the shower room fixed...
new hotel select”
Close to train station
very good breakfast
close to eating places
close to markets
hard to find parking
area was a bit noisy
we found the hotel ok rooms were clean the breakfast was very good the staff friendly and quite helpfull. tourist attractions were close so was the train station for travelling to points of interest .The area was a bit noisy as it was on the corner of a busy intersection otherwise it was good
New Hotel Select”
Value for money
air con wasn't very strong
Hotel was centrally located - walking distance to the city centre and the port. It was spacious, comfortable, had a nice bathroom and the staff were pleasant, highly recommend it. Good value for money.