最初並不是訂此飯店,是在預定一個多月後得知原本要住的飯店將歇業,本來心情搞的一團亂,因為提早預訂就是為了要確保能一切照預訂行程走,如果因為飯店沒提早溝通或作業問題那為何還要提早預訂! 但在多次和客服人員溝通後,願意讓我們轉到這家位於原本預定的飯店對面卻價位較高的飯店,起初雖然影響旅遊心情,但最終得到這種很誠懇的處理態度後極為滿意~~ 讓此次規劃已久的旅遊完全不留下遺憾!!
我們因為COEX的會議訂了這間飯店，我們訂了三間房、連住七天，除了地點還算方便以外，其它的都非常不滿意，特別是其中幾個員工的服務態度。 第一，房內的插座沒完全固定在牆上（會鬆鬆的有點危險）、燈光不明亮、有些電燈還壞掉。 第二，房內的冰箱不冰，連三天都跟櫃台叫修，連壞了我的兩瓶牛奶。其中一天叫修了三次，櫃台雖應好，但一直到睡覺前仍無人前往修理。甚至還要我們自己提出是否可更換房間的要求才臉色很臭的幫我們換房間，一句抱歉都沒有說。 第三，在換房間時，我遺失了一張重要的卡片在舊房間內，即便跟櫃台表達卡片很重要，櫃台依舊沒有積極為我處理，所以之後也不了了之。 住過adoda很多飯店都很滿意，但這間令我們都非常失望，即便大廳設備與外觀看起來新穎，但我強烈不推薦這間飯店，太不值得我們所花的錢了。 This hotel is not recommended strongly. It is not worthy its price. Some staff attitude is very bad, particularly in the handling of problems. The refrigerator is broken three times (it can't cooler, so my milk is broken), and they don't resolve it actively. Other facilities in the room are not good, it seems they lack inspection.
服務佳 機場往返方便 旅遊coex近”
1. Check-in 時櫃檯人員的服務態度不佳, 並無詳細說明及介紹飯店基本設施及清楚指明客房位置與樓層! 2. 櫃檯服務人員之英語能力需再加強, 溝通對談上需花耗時間解釋說明! 3. 客房淋浴間玻璃門無法密合, 及書桌燈不亮, 去電櫃檯報修卻沒有人員前來處理, 最後得直接寫紙條拿到櫃檯當面請他們派員處理!!
因為要去看展，所以剛好看到這家飯店! 剛好碰到價格很不錯時候 ! 飯店四周環境很不錯 ! 機場巴士6006 直達飯店門口 ， 但回程要到對面的 gas station 搭! 比較不理想 !
房間內沒ｗｉｆｉ!很不方便 ! 服務ok !房間內設備不錯 !不過離地鐵站很遠 要走20鐘以上! 建議可搭計程車配合捷運!
軟體服務差 設備舊 房間老舊 跟團體排在一起 低樓層 吵雜 很差的住宿經驗 不會再投宿 也確認agoda的飯店選擇並不嚴謹
地理位置：位于市区中心位置，紧邻COEX展馆，商务出行方便，周边购物、餐馆较多，选择余地大，还有各种便利店、面包房等。 房间及卫生：房间面积不是很大，但布置的很温馨，睡得很舒适，洗手间也很干净，有沐浴露、洗发水、护发素、乳液等一次性用品，唯一的小问题就是：缺少一次性牙膏盒牙刷，还好自己带了。 服务：酒店服务非常好，每一位工作人员都面带微笑，很亲切，在大堂有需要时，工作人员也会主动上前提供服务，若提着行李来到酒店，一定会有工作人员主动上前帮忙，英语交流都没有问题，很好~！
服务好，设施全，交通方便，距地铁7号线步行5分钟 前台的英语也不错，沟通没问题，而且解释很耐心 服务一流的迷人酒店
在首尔住的第一个酒店 一共三天 出酒店 车很好打 走一段路就能到达地铁站 江南相对江北比较安静一点 但只是购物 这个酒店位置就很不错了
性价比不高. 房间臭有味道! 像发霉了.比较旧的酒店. 前台还没有人民币兑换服务. ”
Nice and convenient location. The hotel is clean and the rooms are quite big. Some good restaurants around the hotel (street at the back). Breakfast is a bit disappointed but there's some coffee shops and bakery around the hotel so good to go out.
if you stay in this hotel, be sure to bring your rasor, toothbrush, toothpaste, facial toner and moisturizer with you coz it is for sale in this hotel.... at a higher price.... unlike most hotels in korea, whats inside the minibar is all free....with computer and charger...here at riviera, no computer and charger for free
You pay for world-class excellence”
I have never experienced such professional and courteous service from any hotel. This was an excellent world-class experience and I recommend it to everyone I know. Everyone was friendly, helpful and best of all the room had an incredible view. Making this my go to Hotel in future
Thank you for your great reviews and we're very happy to hear that you were satisfied. We will try to provide better service in the future. Thank you and best regards.
Good location in Gangnam, Seoul”
Even if the nearest subway station is around 10 minutes walk from the hotel, it is actually loacated in the center of the Gangnam in Seoul. Bus stop is right in front of the hotel and it's easy to catch taxi. My wife and I enjoyed the stay for the purpose of participating the year-end parties occurred during the weekend. In-door pool was also a great plus.
Convenient relaxing great ”
Very good central hotel away. From the dustinessof Seoul Situated in a nice upmarket suburb near the river Public transport from here is great including bus to airports Near to good local eateries and Gangnam District Facilities adequate,spa ,swimming pool, gym and yoga room etc excellent We stayed for 7 days and had a thoroughly relaxing time Room size good was upgraded with no hassle Checked in late at 1 am Bring your own coffeee sachets none in room Only green tea and Lipton’s black in room no sugar ,no milk A small shop in hotel for cakes etc Next door also a convenience shop for snacks and top up card purchase and refund Concierge very helpful with travelling round Seoul Friendly people Enjoyed the stay
OK hotel considering the price and location”
The hotel is really well-located in a wealthy area of Seoul. The hotel is old but it's still decent. However, the hotel air conditioning was too dry and the central air heating wouldn't turn off so my skin was dry and irritated during my stay there.
Overall it was nice. Inside the hotel things cost a lot though. To sit in the coffee shop and relax with some morning coffee costs almost twice as much if you took it out. I got room service one day, a coke was not on the menu but i thought it cant cost too much, $12!!!! For a coke!!!! Shame on me.
Close to nightlife. Good value. No wifi”
In line with expectation. Frustrating no wifi in room. Other than that, its highly recommended. Bit far from other attractions but I like it because its right next to big clubs like Ellui, Answer and Club-I.
easy and comfortable ”
I think it sure looks like a 5 star hotel and its in very nice area of Seoul. Would totally recommend for business travelers. Even got a nice swimming pool and gym. It's a good choice and price is good too.
Nice & comfortable stay in busy travel schedule”
Feel at home in the room, high speed internet also helped me to check mail & browse internet & as well as Skype communication. Breakefast was not included but it could be better if breakfast is included & we will request Agoda to consider this.
It was a pleasant hotel. First impressions were good, with a welcoming lobby layout. The room is standard sized but the channel selection on TV was impressive. The worst thing that can happen to you is to land in a country where 99% of the channels offered are only in the native language. Breakfast was at about USD25 but well worth it as the spread was a good mix of Western and local foods. Where else can you find barbecue pork ribs for breakfast?
Comfortable but inconvenient location”
The hotel is served by Airport Limousine 6010. It stops right in front of the hotel. The location is not that great. It takes 10 minutes to walk to Chengdam Station which is served by line 7 metro. Some korean restaurants around the hotel but they are not used to foreigners. So it was difficult to order food. If you intend to do sightseeing around the city center, then I would not recommend this hotel. It is very far out. For instance travelling to Myeondong took roughly 1 hr necessitating chnaging from one metro line to another. I was a leisure traveller, so this did not bother me. The room was clean and reasonable size.
Nice and convenient”
Airport express buses stop right in front of the hotel, so it is very convenient going from and to the airport, and it takes only 50 minutes. The distance to the nearest subway is about 300 m, a pleasant 7-10 minutes walk. Located at a distance from most tourist attractions, and a lot of times I had to take 3 subways to go, e.g., Myeongdong, Dongdaemun, or Itaewon. Shoppers may not like it. However, it is only 2 stations from COEX. Staffs are friendly and flexible, I asked for late check-out and got it fine.
Everything was fine but the neighborhoods of hotel are too expensive!
Second attempt to resolve atwo charge issues”
I asked you a few days ago to look into two charges that have appeared on my Visa bill from the Riviera Hotel in Seoul. The first charge posted is dated May 15th, 2019 the day I arrived at the hotel, and the second charge is dated May 18th, 2019 the day I departed the hotel. You told me these charges were resolved, well they have not!! These charges have gone beyond pending by my Visa company and are now on my account as charges to be paid. I mentioned to you in my first message a few days ago that I charged nothing to my room, nor did I use anything from the refrigerator or snack/ razor/toothbrush area. I mentioned to you that housekeeping never placed any snacks in my room so there was nothing to use. I am disputing these charges, and want them removed from my Visa charge account. Please respond. Thanking you in advance, Frances Lamb
direct airport bus to/from hotel. hotel location right by main road, easy to catch taxi. walking distance to subway stations. walking distance to convenient shops/cafes/restaurants.banks. hotel has traditional korean sauna facility. room a bit outdated but acceptable. free wifi.
I think my room is suitable for bussiness guy who will have a meeting or done. It is not good mood for couple but very clean and comfortable. So I recommand. I suggest you use a swimming pool when you stay here
The hospitality of friends need to be improved.
I really like this hotel Staff is very kind almost everyone who worrks this hotel. I use swiming pool while i stayed When i need taxi they call for me
Everything is overpriced. The positive is that it is near Coex.
Clean but just ok service”
Hotel is older but clean and rooms were good. Staff's English not so good and helpful to a point. Should be nicer considering price. Over priced food. Dont bother with roomservice.
Thank you for using our hotel. We apologize for any inconvenience during the stay and will make efforts to improve the parts you mentioned.
ok not bad”
convenient as in front of it there limousine bus to airport
I have been staying at the Riviera for a number of years. It is convenient to where I work and I can count on creature comforts necessary when I need quiet for work and rest. Love having breakfast downstairs and the hotel staff is attentive and efficient.
The biggest 'con' is misunderstanding caused by poor english level of hotel's stuff. All of them (receptionist, housekeeping, staff on pool) know only basic phrases. When I ask about something unexpected, they answer with some learned phrases. Some of situation caused by that were not important, but one really made me angry: during check-in I asked if laundry is included in rooms price - answer - 'yes'. And during checkout I got information that I have to pay - 200 000 won (!!!) For 6-day laundry like pants or tshirts. Also, there is no information about it in hotels book ( And another like additional sauna payment as well). Beside this one - nice pool, hotel is clean, buses and coex close..
Easy access to various tourism attractions”
It is one of the good hotels. But it cannot be a 5 star. The facilities are old. That's the only complaint I have about the hotel. Other than that, everything was fine. Airport bus stop is right across the street. The hotel coffee shop is unreasonably expensive (~$20 per cup). Beware of that. There's a coffee shop within a few steps on the street. Metro train station is located at about half block from the hotel.
Good reliable hotel ”
I stayed at the Hotel Riviera for the second time over a long weekend. The location is excellent, with the airport limousine directly outside, a short stroll to CoEx and world trade centre and three subway stops. The staff are very polite and were helpful in accommodating an unforeseen slightly late checkout. The facilities are very good, I would strongly recommend the sorts massage.
Famous Hotel in Seoul”
The hotel interior is not brand new but I like this hotel. First of all, every taxi driver knows the hotel, so you will never worry about getting lost in the city and not being able to come to your hotel at night. The neighborhood is safe and offer more dining options than, say at Coex. When I stayed there were groups of tourists from Japan and mainland China, but it was quiet at the lobby.
Classical Hotel with Stable Service”
This was my forth stay at Riviera Hotel and it was as good as previous times. The hotel interior is not new but the atomosphere is somewhat classic. The staff members are helpful and try to accomodate your requests. I like to come back to this hotel when I have bussiness around that area.
Cozy Hotel In Guanam Area”
Overall, it was a good stay. We took a taxi from Seoul station this time but Limousine Bus from both Incheon and Gimpo stop at this hotel. The conseirge is helpful and front-desk staff are friendly. The bakery on the ground floow has tasty pastry and bread.
Not New but located in between COEX and Chongdum”
It was my third stay at Riviera Hotel. I value this hotel for where it is located and for the atmosphere that it has been there for a while. Every taxi driver I encountered in Seoul, which are more than 50 drivers, knows where it is -this is how famous the hotel is. The rooms are OK if you are asking for a place to sleep. It is not too small, either.
This hotel is not worth the money at all, location is awful, hotel room was old, dated, décor was awful, the room was a snapshot of an old American B-Movie from the 50's, really not good at all, was quite shocked and surprised, would I stay there again no chance at all, if you like Karaoke bars and décor stay here
I was really impressed with all the friendly receptionists, the delicious breakfasts, the clean and comfortable room and loved the colour changing shower lights!! I will be recommending this hotel to anyone that is visiting Seoul and wants a reasonably priced and friendly place to stay.