3小時前剛被預訂 | 現有12位旅人正在查看這間住宿
3小時前剛被預訂 | 現有12位旅人正在查看這間住宿
位於風景優美的下龍灣地區，從下龍皇家蓮花度假村&別墅可俯瞰下龍，是享受海灘, 觀光, 浪漫的絕佳選擇。 在這裡，旅客可輕鬆前往市區內各大旅遊、購物、餐飲地點。 住宿位置優越讓旅客前往市區內的熱門景點變得方便快捷。
下龍皇家蓮花度假村&別墅提供優質貼心的服務和方便實用的設施，贏得了客人的普遍好評。 住宿為了確保每位客人住宿期間都能獲得便利的服務，提供了所有房型皆附免費WiFi, 24小時保全, 每日客房清潔服務, 代客叫車服務, 票劵代售服務等設施和服務。
5層樓的建築裡提供375間別緻客房，舒適的布置讓人有如家般的體驗。現代化的貼心設施，如平面電視, 開放式衣櫥, 免費即溶咖啡, 免費茶包, 免費迎賓飲料，在特定的房型中提供，旅客可根據需求選擇最合適的房型。 健身房, 桑拿三溫暖, 室外游泳池, 室内游泳池, Spa能讓您玩足一整天，開心一整天。 入住下龍皇家蓮花度假村&別墅是來下龍旅遊的明智選擇之一，飯店氣氛悠閒，遠離喧囂，非常適合放鬆身心。
Happy with their staffs specially front staffs”
There’s a person name by Caroline really helping us out by her using her own handphone to contact Vietnam airlines. We found difficult to communicate with the airlines staffs. Really appreciating her help. Bravo 👍
Clean and friendly staff”
The stay was great. We booked a villa which can fit 10 person. The space is big than expected. Although the hotel is located some distance from the city, however, the staff will help to call cab. Value for money.
Room could have done with updating. Lot of scruff marks. Balcony needs table and chairs(it has enough room) instead of a big pit plant that hides the little view there was. Fabric furniture in hotel restaurant and foyer stained. Had to ask for toilet paper as no housekeeping called on first morning. Pool area looked lovely but was deserted of staff, so not sure how you could get a drink if needed. Building work went on all night next door and was especially noisy until 1am and from 5.30am. I feel we should be informed of this when booking. Decided to checkout after 2 nights, with help from Agoda . Met manager the next day who was very nice but it was too little to late😕
Facility of a 5-star hotel with the staff of a 3-star hotel”
The resort is big with indoor heated pool and outdoor pool. Suitable for family relaxing trip. The location is 10m drive from Sunworld Halong Park. Quiet and peaceful neighborhood. And there will be a beach open in front of the hotel in a few months. Some of the equipments in the fitness center is broken. However, the hotel staff needs a lot more training. When I came near the reception desk nobody even greeted us. All 3 receptionist at the front desk seems like they just started working here not long ago. The whole check in process was awkward and and no conversation was made. After check in, I have to ask for them to show me to my room. When I made the booking I clearly stated that it was my birthday and I want to arrange something special for this weekend trip. When I come to the hotel nobody even said happy birthday. And when I came to the pastry corner to buy some cake, I wanted some candles for the celebration. I heard the staff talked to each other that somebody has candles but they turn to me and said we dont have candle today sorry. I love the landscape and the facility in the hotel but I expect a lot more from the staff of a 5 star hotel. They are helpful but not friendly and they dont even smile back when I smile as them. This would have been a great resort if not for the staff.
Very disappointing 5 star hotel ”
This was the hardest bed I have ever slept in, the room looking clean but the walls and the curtains in the room were filthy. The compound looks like it could be condos in Arizona. The hotel is about a 5 minute cab to the the main areauy of Halong. I was very disappointed with our stay.
pool water is too cold”
breakfast is good. but the overall hygiene way to improve especially floor & washroom. and the pool water is too cold.
Good hotel but not 5 stars”
Hotel's room is clean and staff is very friendly. It does not have private beach, so I don't think it can be considered as 5 stars resort though. We had to drive more than 5km to go to the beach.
This is the worst hotel I have ever lived in Vietnam.”
The cleaner ate our biscuit and let us pay it, just decorated and smelling bad, hotel hide the free water. My friend was sick and ask for extending 6 hours with payment but refused, actually not much people is living there. I would never choose such bad hotel again! Very sick experience!
Great staff but really disappointed by dishonest advertising of non-existant facilities”
Place is brand new, as in still being built. This meant big modern rooms, which were great. Staff also did their best to look after us - free shuttle to night market was a nice touch. Breakfast was exceptional, huge variety of Vietnamese and international fare. Again staff really cheerful and attentive. Unfortunately, we were really disappointed to find that, despite the hotel advertising that they had both a gym and a spa, they had neither. Although the pool was good, we had booked on the premise that we could make use of these facilities, and found it pretty disappointing that the management had misinformed us about them (i.e. lied)
Not meet standard of 4 stars ”
I have booked 3 rooms, which have sea view via agoda. But, they just arranged 2 rooms with sea view and the rest is different with lower standard. We found out the issue a bit late,, when every bodies in that room settled down after all. So they propsed to change the room after my comment, but it was late bcos every ones do not want to park their luggages again to move out. Further more, the hospitality is also not good: just served a welcome drink after asked, nobody help to come to the room as well... Finally, the Royal Lotus Halong resort & spa is not worth five stars hotel/resort as it’s recommended.
Wonderful stay, the staff made this place especially nice”
Mrs. Nguyen Thi Thu Phuong was seriously nice - very accommodating and we had a bad experience with a cab driver there, and she got the hotel to reimburse us. Just a solid experience all round.
The room is dirty, bed with sand , toilet is not cleaned properly, bad bad smell.”
Breakfast with no service, A.C dripping over food & guests. No entertainment in the resort, quiet & boring. Will not come back again
great location warm service”
will stay next time
Good and clean resort.”
Suitable for family with kids, recommend for group of 3-4 families to book full villa. Facilities are just enough and acceptable. Staffs are good, friendly and very supportive.
Nice swimming pool. Especially, the kids love the heated swimming pool here. Breakfast is rich, lots of delicious food.
Không đáng tiền.”
Khách sạn mới, nhưng dịch vụ không có gì chơi hoặc giải trí. Đồ ăn tối buffe phải trả giá gần 300k nhưng đồ ăn toàn đồ cũ, không tươi.