The hotel locates in a very beautiful place. The service and the food are great. It is a very relaxing experience.
標準房 - 附木製浴缸
I am in love with this place. Private onsen with very delicious dinner n breakfast! Its worth the price!!
標準房 - 有露天浴池
Best hotel ever!!”
We stayed in the standard double room with private open air bath, soooooo amazing and it has a separate shower room that you can get a forest view! Exceptional experience! Everything is newly updated and the room is very big! You can enjoy your own private hot spring. The staffs there also have exceptional customer service. The girl who served us dinner saw me didn’t eat much and my face looked pale (I was having very bad jet lag and that gave me bad stomachache) so she offered to provide us room service and gave me medicine and food I wanted to eat. So considerate and really care about the customer. I’m so grateful for their service! The dinner and breakfast are Japanese style cuisine, which have very great quality and look pretty! Also, the hotel location is super convenient, it’s literally at Deyama stop on the H bus line, the longest line that you can go to most places in Hakone! Highly recommend you to try this hotel, you won’t regret, it worths every single penny.
標準房 - 有露天浴池
Front desk staff was excellent.
We have visited Japan and traveled throughout the country during 25 or more trips to Japan and have never written a negative review of any ryokan until today. Not worth the $700 for one night stay. Throughout ryokan and in our room there was burning incense (smell in the room was intense and triggered an asthma attach). No hot water in shower after running hot water for 10 minutes. Individual furo on outside terrace and shower located outside room on outdoor terrace (so cold shower was extremely cold in winter)
Dinner was extremely disappointing. The printed menu did not coincide with the actual food. For example the chawan mushi (custard) was savory but had lumps of potato and no ginko nut and was topped by a carmel crust; the single tempura was tepid and soggy with oil with no uni (menu said it was topped with uni). The clear broth soup had a large lump of congealed fish paste which was tasteless. Restaurant staff rude.
標準房 - 附木製浴缸
Can't wait to go back. This place was amazing. Worth the price tag. probably the best hotel I've ever been in. We didn't want to leave
I have a lot of dietary restrictions and the staff was incredibly accommodating to our dinner. All the food was amazing