They do not know how to manage their booking system.ex:We had paid 3 room for 3 person but they gave us 1 room key for 3 adult.
Eventually we got 3 room after appealed and complained to duty staff.
Therefore our check in time was around 5:30 am next day.
Do you feel like to recommend this hotel to your acquaintance with this poor management service? Even they didn't send a vehicle to pick us up airport.They organized 30 years old yellow cab at airport to pick up service instead of hotel vehicle. It was totally wrong...
Plz.don't ask me again this kind of the worst experience ever once in my life.
Nice cottages near sea”
You can enjoy the sound of sea here. Breakfast was excellent. Rooms are nice and comfortable with large mosquito nets. Air condition does not cool room and I could feel the heat. Water supply has some salinity and sometimes dirty. Make sure that you buy drinking water sufficiently.
Serena Beach Hotel - quality”
Location and staff and extra services
Excellent. It is expensive but why not and you get real quality. The staff are lovely and helpful; the room is clean, top linen, air con and mosquito proof; food is delicious esp for vegetarians and the extra services for me the tennis courts, squash courts, pools and spa were excellent - just delightful